Customer Service Sales

Bassam Abukhazneh

Email: *********@********.***

Address: **** ***** ***** ***

City: Elk grove

State: CA

Zip: 95757

Country: USA

Phone: 916-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Bassam Abukhazneh

5308 Crown Bench cir., Elk grove, CA 95757

Home: 916-***-**** - Cell: 916-***-**** : *********@********.***

Executive Summary

Experienced professional sales manager with over thirteen years experience. Proven ability to turn around under- performing programs to create highly profitable programs through marketing, training and partner relationships. Implemented cost control measures to ensure operations remain within company targets. Self-starter/self motivated to accomplish sales goals and objectives. Organized-independent worker with strong time-management skills to help with

territory planning and maximize selling time. Detailed-oriented professional with strong technical skills and the ability to learn concepts quickly. Solid experience in creating and delivering sales presentations and the ability to close a sale. Trained and developed employees in areas of customer service, product knowledge and merchandise presentation. planned and executed all inside sales activities to meet specific metrics, and developed a new markets for business growth. Solid experience in managing all levels of multiple projects including budgeting and administration. Professional with strong leadership and relationship-building skills.

Proficient in Ms office, Ms World, Ms Excel, Ms Power Point and QuickBooks Pro.

Core Qualifications

aa Administrative Skills

aa Diverse Market/Industry Knowledge

aa Inventory control

aa Global Sales and Marketing,

aa Service Quality Improvement

aa Vendor Negotiations

aa Vendor Sourcing

aa Communication Skills

aa Employee Scheduling

aa Customer Relations

aa Fast Learner

aa Retail sales experienced

aa Strong skills in B2B sales

aa Skilled in purchasing and vendor negotiation

Professional Experience

Sales/Marketing Product Manager

June 2000 to March 2012

WorldWide Telecard, Inc aaa Hayward, CA

Conducted market research to identify new business opportunities and engage in sales process in target areas.

Preformed cold call campaigns, making 60+ phone calls daily to generate new business, establish key relationships with clients. Maximized sales and profit by meeting and exceeding sales budgets while minimizing shrink.

Trained, coached and mentored staff to ensure smooth adoption of new prepaid phone cards and cellular products. Evaluated the efficiency and productivity of team members by establishing performance standards and objectives, conducted regular operations reviews and performance appraisals and making recommendations for wage increases and promotions. Worked directly with business owners in promoting and marketing company products in their businesses. Developed marketing plans to achieve company's goals and profits. Worked with the merchandising team to implement promotional programs. Implemented innovative programs to increase employee loyalty and reduce turnover. Held meetings with sales staff to look over the accomplishments and to create ways to improve sales for the company. Helped promote an overall corporate image of excellence through a strong work ethic, leadership by example, and consistent delivery of excellent customer service, and maintaining a work environment that emphasizes genuine and positive energy. Ensured customer proposals, contracts, and pricing agreements are processed timely and professionally. Assisted in developing territory relationships in a highly competitive and price sensitive environment and capitalized on aaAcold callaa opportunities. Accomplishes sales goals and budgets by continuously monitoring sales reports and operational records to ensure revenue and profitability goals are met. Planned and directed outside sales team, training, and performance management to develop the teamaaas capabilities and enhance careers. Worked with corporate support departments to coordinate and ensure internal processes are optimized to support outside sales results. Worked directly with vendors and suppliers, negotiated the right cost for the right products. Which lead to surpassed in company revenue goals for consecutive four quarters.

Customer Service/ RA Manager

July 1997 to January 2000

ICG, INC. aaa Union City, CA

Trained and developed employees in areas of customer service, product knowledge and merchandise presentation. Recruited and build a world class customer service team. Achieved customers satisfaction through prompt and excellent service, assisted customers with varies technical problems, ensuring a positive customer experience. Maintained a positive customer experience throughout the return merchandise department process, continually improving the customer qualification process, meeting customer requirements and providing aaAcustomer- focusedaa solutions. Served as primary contact for national accounts regarding purchase orders, shipping, billings, and other pertinent issues.Developed strategies and plans to achieve sales results through business analysis, action plans, effective communication and consistent accountability. Communicated clearly and effectively in written and spoken English at all levels inside and outside the organization. Partnered successfully with clients to produce positive out come. Held meetings with other department staff and managers to build the best communication possible to achieve a smooth operation which led to be successful and profitable. Implemented and enforced controls that protect company assets from internal and external shrink.

Technical Service Department Manager

September 1994 to April 1997

NCA computers aaa Santa Clara, CA

Hired and trained number of staff. Increased profits by 60% in one year through restructure of business line. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Build an assembly production line for computer systems to achieve company goals. Recommended equipment and machinery required for efficient production operations and for monitoring inventory level of supplies and materials. Ensured team members are consistently applying company policies and procedures. Worked directly with other departments, and management to achieve customers and clients satisfactions.

Education

University of Missouri- Colombia 1992

Colombia, Mo, USA

Electrical Engineering

Bachelors of Science degree

Deans list spring 1991

Affiliations

Leadership Development Program

Professional Convention Management Association

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