Customer Service Sales

Timothy Weum

Email: *********@********.***

Address: **** **** ****** *****

City: Cottage Grove

State: MN

Zip: 55016

Country: USA

Phone: 651-***-****

Skill Level: Management

Salary Range: $42,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

TIMOTHY G. WEUM

7104 98th Street South

Cottage Grove, MN 55016

Home: 651-***-****

Cell: 651-***-****

*********@********.***

OBJECTIVE:

I am seeking a position that will allow me to use my Management, Sales, Finance, Credit, Teaching and Customer Service Expertise to continue my progressive career path. I am looking for the perfect position that will provide me substantial opportunities to learn and advance from within the organization.

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CAREER HIGHLIGHTS:

Managed employees at Financial Institutions and Restaurants

Proven experience as a Collections Team Lead and Collections Trainer

Customer Service Representative and Customer Service Trainer

Strong background in PC skills with various software products and programs

Computer Software Testing and Product Development, Training and Support

SKILLS SUMMARY:

Management Skills

Strong Verbal and Written Communication Skills

Strong Negotiation Skills

Solid Decision Making, Planning and Organizational Skills

Strong Analytical Skills

Training Skills and Techniques

Computer Skills - Microsoft Windows 95/98/2000/XP, Power Point, Excel, Access, Word, and Various Programming Languages

EDUCATION:

MINNESOTA STATE UNIVERSITY - MANKATO (B.S Degree 1998)

Major: Mathematics Minor: History

Concentrations: Applied Mathematics, Statistics, and Computer Science

EXPERIENCE:

Sales and Service Specialist /Business and Universal Customer Service Representative

Frontier - Customer Service Call Center,

Burnsville, MN (August 2010 - November 2012)

Responsible for creating an outstanding customer service experience at every interaction, for both new and existing customers

Provided solutions to customer needs and answered billing questions.

Sales for Telephone, Internet and TV Services and other proprietary products.

Responsible for meeting monthly Sales and Service goals set by department heads.

Operations Team Member Life Time Fitness Inc.

Lakeville, MN (August 2009 - August 2010)

Responsible for overall cleanliness of facility

Performing various indoor and outdoor maintenance tasks

Maintain customer relations by assisting members with issues throughout the facility

Operate floor machinery and other tools

Perform various operations projects

Financial Sales Banker/Universal Banker, US Bank

St. Paul, MN & Tucson AZ (March 2008 - July 2009)

Sales for Home Equity Products/Phone Support and Sales

Telephone Sales and Customer Service

Cross selling of various financial products including Home Equity Loans, Home Equity Lines of Credit, Time Accounts, Money Markets Accounts, Certificates of Deposit, Reserve Lines, and Credit Card Sales.

Responsible for Making Sales Goals set by upper Management Staff.

Follow up with Branch Bankers and Customers to ensure closure and completion of loans and lines of credit.

Helped with creating sales scripts to be approved by compliance department.

Assisted associate bankers with sales techniques and technical questions.

Performed all Teller Transactions

Collections Resolution Specialist, Cavalry Portfolio Services

St. Paul, MN (September 2007 - October 2007)

Collections for Sprint and AT&T accounts.

Collections for Ford and other auto loans

Collections for other various clients

Collections Account Manager, Green Tree Financial Services

Inver Grove Heights, MN (October 2003 - September 2007)

Collections for Manufactured Housing Division

Work with clients to help keep accounts current and out of foreclosures status

Work with law firm's nation wide involving foreclosures'

Responsible for meeting monthly goals set by department heads

Commercial Banker, Wells Fargo Bank, Excelsior MN

(May 2003 - October 2003)

Responsible for sales, and service of financial products

Maintained a portfolio of clients for the business

Researched and resolved customer requests, questions, and complaints

Served as a liaison between customers and other bank departments

Cross selling of various financial products including loans, lines of credit, time accounts, and IRA's

E-Commerce Customer Service Representative, Digital River Inc., Eden Prairie MN

(Jan 2003 - April 2003)

Provided comprehensive Online Customer Service and Phone Support for many clients including: Symantec, Motorola, 3M, Major League Baseball, H&R Block, Novell, Adaptec, and Staples.

Worked with Siebel customer service software system and Kana email system

Used Auto Dial System to assist 60 -75 customers daily

Sr. Product Support Representative, Harland Financial Solutions, Burnsville MN

(February 2002 - January 2003)

Provided technical support to over 350 clients on software product line - Clients included small banks and credit unions in over 48 states nationwide

Researched, developed and conducted technical training classes

Performed software product testing and development

Worked closely with testing staff and programmers, in the development of a new windows based accounting product

Documented customer support calls in an Access Database

Operations Manager 2 - Operations Account Transfer Specialist,

Account Transfer Department

Wells Fargo Investments

Minneapolis and St. Paul MN

(September 2000 - February 2002)

Managed two groups of fifteen associates of the Account Transfer Department

Managed the process of movement of assets between other banks, brokerage firms and many insurance agencies into and out of Wells Fargo bank

Responsible for transfer of all asset transfers such as stocks, bonds, mutual funds, annuities, and cash in and out of Minneapolis and St Paul banking locations

Preparation for Series 7 Certification

Collections Lead/Trainer, Customer Service Lead/Trainer, Credit Fraud Analyst Lead,

JC Penny Credit Services

Bloomington, MN

(August 1996 - September 2000)

Collection of customer credit card accounts

Trained new associates in Collections and Customer Service

Assisted associates on Help- Line for escalated calls

Approved Credit line Increases for credit card area

Worked as Collections and Customer Service Lead on the call center floor

Credit Fraud Investigations Lead

Assisted Credit Fraud Manager and employees with analysis of Recovery Process

Responsible for unit operations in Collections, Customer Service and Credit Fraud Areas when Unit Managers were absent

Worked in HR area for testing and interviewing of prospective employee

SUPERVISOR - SECURITY SERVICES MANKATO STATE UNIV. - 2 yrs

(Managed 5 employees)

ASSISTANT MANAGER - NORTHCENTRAL FOOD SYSTEMS - 6 yrs

(Managed 35 employees)

MANAGER II - WELLS FARGO ACCOUNT TRANSFER DEPARTMENT

(Managed 30 employees) - 2yrs

Technical Skills:

Computer Course Work: (30+ credits completed):

Fortran, Pascal, Cobol, Assembler, Basic, Db3plus, Structured Design,

Unix Operating Systems (Two Semesters) - Linux Red Hat and Slackware-7.0, SCO Unix,

Microsoft Word 97/2000, Power Point, Excel, Access, Corel Word Perfect, Data Base Management Systems, and System Command Languages for VAX, Univac, and Digital.

Systems Experience: Vax/11(750-80), Univac 1100/80a, CDC-Cyber,

Digital Super-Mini Computers, Windows NT Environment w/ Unix

Operating System, Personal Computers - Windows 95/98/2000/XP/ME, Dos 2.1- 6.0.

Browsers: Internet Explorer, and Netscape

Intranet -GE Card Services, Wells Fargo and Digital River.

REFERENCES: Available upon request.

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