Cynthia Snider

Email: abprnm@r.postjobfree.com

Address: **** ******* *****

City: Broomfield

State: CO

Zip: 80021

Country: USA

Phone: 303-***-****

Skill Level: Management

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

iProfessional Experience

Inside Sales Manager, Sales Partnerships Inc., Westminster, CO

June 2012 a present

Manages an inside sales team ranging from 5-15 employees, overseeing cold calling and closing new business to business small- to medium-sized customers in multiple states.

Hires and trains sales representatives, and conducts one-on-one counseling with each representative.

Creates and implements progressive disciplinary action plans where needed.

Observes sales representatives both desk side and remotely, and provides feedback for calls that improve quality and effectiveness.

Sales team places outbound 75-125 cold calls daily.

Provides support for orders, custom pricing requests, escalations for the team.

Sales Partnerships Inc. Westminster, CO

Director of Inside Sales 9/2005 a June 2011

. Promoted in October a08 to 2011 - Director of Inside Sales, TX, NY, CO

. Promoted in October a07 a September a08 a Sales Director, TX and NY

. Promoted in April a07 a October a07 a Regional Sales Director, Houston, TX

. B2C responsible for 80 representatives and 4 Sales Managers

Sales outsourcing company. 4 Inside Sales Teams. Representing several companies nationwide. 24 sales representatives, 3 Sales Managers. Monthly quotas assigned to each rep and manager. Inside sales teams calling outbound. Each team is responsible for cold calling and closing new business to business small to medium sized customers in multiple states. Successful achievement of sales goals in this position requires depending on project 75-125 outbound calls daily. Responsible for hiring, training and progressive disciplinary action while holding representatives accountable for their quota. Training manager and representatives to new career standards including promotions from sales to Lead Representatives to Sales Managers. Remote observing and desk side observing of calls with feedback. One on one's performed with each representative. Delivering development plans to the representatives to ensure career growth within the company as new projects come aboard. Specific to restructuring to obtain head count and quota to obtain our quota commitment to our customers.

Permanent Placement Recruiter 8/2004 - 9/2005 Volt, Denver, CO

Qwest, Denver, CO 1999-2004 (Formerly US West)

Sales Manager, Small and Medium Size Business Markets

1/2002 - 3/2004 Qwest, Denver, CO

Responsible for managing an annual target of Total Billed Revenue of 32m.Manage a sales team of 12. Perform account planning and positioning for Small Business Accounts. Train, develop, motivate, and conduct formal performance reviews. Responsible for day-to-day sales activity management and module management of this team of sales executives. Develop key relationships with clients at an executive level to advance the sale or further develop the revenue stream that the assigned account executive is responsible for. Participate in community and industry related events to further develop the opportunities to procure new business. Responsible for daily projection of Sold and proposed revenue daily. Point of Contact Human Resources for our center in Denver. Includes Performance Improvement Plans, Working with legal, terminations and verbal to written disciplinary actions if required.

Service Sales Manager

9/2000 - 12/2001 Qwest, Denver, CO

Provides coaching, performance management and deliver a consistent message to a team of 18 Business Account Specialists and 3 Data Specialists and 1 Information Specialist. Auditing and developing team to process orders with accuracy and expedite escalations or PUC complaints in a timely manner. Other notables: Order tracking, systems knowledge, escalations, held orders, order completion, compensation, calendar management and ability to change on the fly and follow up of all products and services. Analyzes ongoing performance and establishes developmental plans when required. Administers and maintains ongoing personnel requirements. Maintains an enthusiastic motivational and respectful environment by implementing Business Account Specialist contests, motivational meetings, individual recognition, etc.

Account Manager

6/1999 - 9/2000 US West, Denver, CO

Manage an industry specific account base of 400+ accounts in a 3 state Region. Develop and provide complex solutions for the telecommunications and data needs of US Westas Small Business Customers. Develop and maintain working relationships with customers to realize new opportunities on a proactive outbound basis. Partner with customers in developing strategic plans for telecommunications and data growth needs of customers business. Issue and track service order to ensure on time installation and posting of simple and complex orders. Resolve customer complex issues. Ensure customer satisfaction with Qwest contact in regards to products, services and overall customer experience.

NOTEABLES

2009-2010

. 1 Direct reports in Denver was acknowledged this year for the Presidents Club Award.

. Chair Fun Committee

. Attending weekly training on sales skills and management courses

2008

. Two of my direct reports in Denver were acknowledged this year for the Presidents Club Award.

. Runner up for the Best National Sales Director.

. Attending weekly training on sales skills and management courses

2007

. Three of my direct reports in Denver Energy were awarded this year for the Presidents Club Award.

. Attends weekly training on sales skills and management courses.

2002 -2004

. The Top Sales Manager Star Performance AWARD for 9 months consecutive.

. Trains other sales manager in ADA FMLA STD and legal practices.

. Currently developing new sales team for promotions. 2002 and 2003 had the top rep promotions from my team. Also conducts and assists in Security and Fraud Investigations.

. EDUCATION:

. Attended weekly training sessions at SPI from Harvard Sales Training. '07-'11

. University of Denver - Telephony Certificate Program 2001

. Various Continuing Education Seminars 1990-1999

. Sandler Public Speaker Training 1991-1993

. Sandler Sales Training 92-93

. Guerrilla Sales Training for Public Speaking & Negotiation 96-97

. Microsoft Office Word, Excel, Power Point, Access 95 & 97/NT

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