Manager Customer Service

Anthony Fazio

Email: *********@********.***

Address: **** ********** **

City: Naples

State: FL

Zip: 34113

Country: USA

Phone: 239-***-****

Skill Level: Director

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ANTHONY FAZIO

239*200*3477

*********@********.***

SUMMARY

Resort, Private Club, Hospitality and Restaurant Management Professional with extensive

experience in business management and food and beverage industry. Strong leader and

team player with excellent communication and staff management techniques. Dedicated to

the highest standards in professionalism, guest and customer services. Conversational and

working Spanish.

QUALIFICATIONS

* RESORT & RESTAURANT OPERATIONS

* HOSPITALITY MANAGEMENT

* MARKET TRENDS & ANALYSIS

* CLIENT DEVELOPMENT

* MARKETING CONCEPTS

* ADVERTISING & PROMOTIONS

* KITCHEN & FACILITY DESIGN

* PURCHASING & INVENTORY

* QUALITY & LOSS CONTROL

* FOOD & BEVERAGE SELECTIONS

* MENU CREATIONS & PRESENTATIONS

* PERSONNEL TRAINING

* SUPERVISION & EVALUATION

* BANQUETS & CATERING

* PRIVATE & THEMED PARTIES

* SPECIAL EVENTS COORDINATOR

* MEDIA & COMMUNITY RELATIONS

* OUTSTANDING CUSTOMER SERVICE

ANTHONY FAZIO

RESUME

239*200*3477

PROFESSIONAL HISTORY

* 2011- Present- DIRECTOR OF DINNING, BROOKDALE SENIOR LIVING, Naples, FL

Nations largest senior living provider, upscale senior resort community in Naples.

Production of menus with dietary needs for 178 residents. Hiring, training, and education of staff.

Catering on and off premises for up to 350 guests. Set and controlled yearly and monthly food and labor budgets. Property rated #1 in resident dining satisfaction in the state of Florida in 2011 and 2012.

* 2009 - 2011 GENERAL MANAGER, PAZZO! CUCINA ITALIANO, Naples, FL

High profile upscale restaurant with world class Italian Menu, seating

450-500.

Exceeded goals twice in past year; gross sales and labor, and labor percentages.

Implemented new system for client recognition and customer care.

* 2005 - 2009 GENERAL MANAGER, STONEY`S STEAK HOUSE, BAYFRONT PLAZA,

Naples, FL

Restructured into well run operations; menus, wine lists, trained personnel for outstanding

service.

Increased revenues from $1.2 M to $2.6+ M.

Voted `SW Florida`s Choice Star Restaurant`, NAPLES DAILY NEWS, BONITA

BANNER and FORT MYERS NEWSPRESS.

Received `WINE SPECTATOR`S -Award of Excellence-, 2007, 2008 & 2009.

* 2005 - 2008 FOOD & BEVERAGE DIRECTOR / EVENT COORDINATOR

THE PLAZA, Bayfront, Naples, FL

Planned and executed special events from 50 to 400 people including car shows, boat

shows, auctions, weddings and private parties.

Increased activities and business participation in Common Grounds 500+%.

Co-chaired `Taste of Collier`, 2008

* 2003 - 2004 FOOD & BEVERAGE DIRECTOR

MEA CULPA YACHT, AUSTRALIA & SOUTH PACIFIC

138 foot luxury yacht, built and owned by distinctive private individual.

Designed custom galley for yacht during construction.

Developed and implemented Safety Manual for Mea Culpa MY

* 1994 - 2003 GENERAL MANAGER, FAZIO`S RESTARUANT GROUP, Cleveland, OH

Managed high volume full service catering company.

Maintained highest quality food and service while exceeding budgets.

Grew company to staff of 40 and annual revenues in excess of $2M.

* 1991 -1994 BANQUET & CATERING MANAGER

CAPELLI EXECUTIVE PARTY CENTER, Cleveland, OH

High end banquet/party center with seating to 500.

Sold, booked, priced and managed all events with staff of 30-35.

Consistently `sold out` solid bookings through total season.

Increased sales by 100%, produced profit revenues 1993, $3M.

* 1990 - 1991 BEVERAGE MANAGER, GOLDEN NUGGET CASINO, Las Vegas, NV

Managed 3 bars and 5 service bars with staff of 35.

* 1990 BANQUET MANAGER/COORDINATOR,

SCOTTSDALE CONFERENCE RESORT, Scottsdale, AZ

Created and coordinated themed conferences and parties.

Increase sales from $18M to $22M in 4 years.

EDUCATION & CERTIFICATIONS

* ASSOCIATE DEGREE

HOTEL RESTAURANT MANAGEMENT

PENNSYLVANIA CULINARY INSTITUTE

* MARINE MEDIC, LEVELS I & II

COASTGUARD BOATING EDUCATION SERVICE

AUCKLAND, NEW ZEALAND

* Certified, MANAGERS FOOD HANDLER, STATE OF FL

* Certified, TECHNIQUES OF ALCOHOL MANAGEMENT, STATE OF NE

* STANDARDS OF TRAINING CERTIFICATION & WATCH KEEPING

SIMULATION TRAINING ASSESSMENT & RESEARCH

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