Sales Customer Service
Resume:
Lawrence Poli
Email: *********@********.***
Address: *** ***** ***
City: Fayetteville
State: WV
Zip: 25840
Country: USA
Phone: 773-***-****
Skill Level: Senior
Salary Range: $100,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
LAWRENCE A. POLI
773-***-**** 104 Davis Street Fayetteville, WV 25840 ****.*****@*****.***
RESTAURANT, HOTEL AND RESORT MANAGEMENT
Senior Operating & General Management Executive with $3 million in P&L responsibility for the food and beverage department of a 240 acre resort including 4 retail dining facilities, 2 outlets and a 10K square foot private event facility. Effective at translating conceptual business models into specific growth strategies and business development campaigns to grow market share and increase sales revenues and EBITDA. Successful at turnaround situations with a track record of producing significant profitability through increased productivity.
Key Operational and General Management Qualifications Include:
* Crisis Management & Organizational Restructuring
* Marketing, Sales & Promotion Campaigns
* Quality Assurance & Customer Service/Retention
* Creative Branding & New Product Introduction
* Competitive Analysis & Market Planning Development
* Extensive Turnaround Success/Start Up Experience
* Strategic, Operational & Financial Business Planning
* Budget Creation and Enforcement
PROFESSIONAL EXPERIENCE
ADVENTURES WV LLC./dba Adventures on the Gorge, Fayetteville, West Virginia March 2010 to Present
Director of Food and Beverage
Directs all strategic planning initiatives and hold P&L responsibility for the food and beverage department of this 14 million dollar high adventure resort. Manages 10 direct reports and 100 indirect reports in operations throughout 4 separate dining concepts, and 2 outlets including on and off premise catering. Executive committee member responsible for evolving brand strategies, developing revenue generating concepts and financial performance.
Devised a brand evolution initiative, refreshed the restaurant design, introduced more consistent visual and brand language within marketing, re-engineering the business model, and led the strategic revitalization and rollout of the restaurant brand achieving a 13% increase in profits.
Slashed total departmental operating costs 11% by instituting stringent inventory controls and more cost effective purchasing, operational and general administrative procedures, while redefining quality standards.
Spearheaded a disciplined development strategy to introduce 450k of new business to the department with the potential of another 2 million dollars of increased revenue over the next 5 years. Dramatically improved profitability with 75% flow through to the bottom line. Increased PACE from 14% to 27% in two seasons.
Reestablished service standards of excellence by implementing Make a Difference program departmentally and improved Trip Advisor ratings significantly.
Represented the company on the February 27, 2012 episode of Bizarre Foods with Andrew Zimmern in addition to catering to multiple national and international dignitaries. Certain examples are the Secretary of Homeland Security Janet Napolitano, Bear Grylls, Mark Messier, Tony Romo and Phil Mickleson.
LAWRENCE A. POLI Page 2
GREAT WOLF RESORTS INC., Williamsburg, VA January 2008 - November 2009
Director of Food and Beverage
Held full P&L responsibility for the food and beverage department of this 405 suite hotel with an annual revenue of 30million and a departmental budget of 7million. Directed all strategic planning and budgeting initiatives, with autonomous decision making authority for 15 direct/200 indirect reports in facility operations of 7 separate dining concepts and a 20k square foot convention center. Led all field management, marketing, sales, purchasing, customer care, training, risk management and departmental human resources.
Introduced the At Your Door room service concept when none was currently in use with exceptional guest satisfaction efficiency results. Overall increase of sales revenue of 27% (350k) with a 45% flow through to the bottom line.
Increased convention sales by 420k by developing marketing and networking strategies with the local CVB and various tourism planning commissions.
Developed and implemented an Internal Guest Appreciation Program which lowered departmental employee turnover by 67% while concurrently improving productivity and reducing employee attendance deficiencies.
Improved quarterly Secret Shopper percentages from previous averages of 72% to consistently achieving quarterly percentages of 97% or better by implementing a Shopper`s Rock Stars rewards program for employees.
General Manager Ted`s Montana Grill Glenview, IL March 2006-January 2008
Nationally recognized chain specializing in comfort food, fresh Bison and exceptional prime aged steaks.
General Manager Poli Restaurant Inc. Pittsburgh, PA May1981-December 2005
Nationally recognized independent restaurant, Mobil 4 Star, Wine Spectator and multiple national awards.
Culinary Institute of America Hyde Park, NY Management degree and culinary arts. Graduated top of the class.
Board Positions
Dual Term Chapter President Pennsylvania Restaurant Association 1991 & 2005
Leukemia & Lymphoma Society Board Governors Pittsburgh Chapter 1993-2005
Penn State University HRIM Advisory Board 1994-2001
Professional Awards
Collaborative for the 21st Century Appalachia Leadership Award 2012
Best of Show People`s Choice Taste of Bridge Day Fayetteville, WV 2010, 2011
William Swan Award Taste of Williamsburg 2008 & 2009
Award of Excellence Wine Spectator 2000-2005
Legends Award Pittsburgh Magazine 2000-2005
Restaurateur of the Year Pennsylvania Restaurant Association 2002
Best Seafood Restaurant Readers Choice Pittsburgh Magazine 1992-1999
Distinguished Citizen Award Allegheny County City Council 1994
Certifications
National Restaurant Association FMP
Serve Safe Certification Food Handlers and TIPS
American Heart Association CPR - AED Certification
Contact this candidate