Customer Service Manager

Elizabeth Gendron

Email: ********@**********.***

Address:

City: Lemon Grove

State: CA

Zip: 91945

Country: USA

Phone: 949-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Bilingual (Spanish) professional with over 5 years experience in special education and counselor environments. My detail oriented and mediation skills allowed me to control events and client actions. High-performing assistant manager with extensive experience working with a diverse client base and delivering results.

Educational Background:

High School Dipolma from University of Southern California, Los Angeles CA 1/2001 to 5/2012 (Education)

High School Dipolma from Norther Arizona University, Los Angeles CA 1/2001 to 12/2012

High School Dipolma from Ashworth University, Los Angeles CA 1/2001 to 12/2012

Job History / Details:

Career Overview

Bilingual (Spanish) professional with over 5 years experience in special education and counselor environments. My detail oriented and mediation skills allowed me to control events and client actions. High-performing assistant manager with extensive experience working with a diverse client base and delivering results.

Skill Highlights

Report development

Administrative support

Schedule management

Meets/exceeds goals

Project planning

Team liaison

Attention to detail

Executive presentation development

Filing and data archiving

ProAct principle expert

Resolve disputes

Computer proficiency

Creative problem solving

Critical thinking

Time management

Organizational skills

Travel arrangements

Core Accomplishments

Core 1

I created expectations for the clients and helped to implement them so that said clients would be able to process and better cope with their emotional restrictions in the future.

Core 2

Trained in ProAct, a systematic approach to conflict resolution and confrontation. I am now better able to recognize the antecedent and help to deescalate a situation from becoming a full blown conflict.

Core 3

I have helped implement training procedure so that new employees can be fully informed and trained on their new position. This has given me the ability to teach children and adults both fundamental skills and complex ideas.

Professional Experience

May 2010 to Current

Fred Finch Youth Center Lemon Grove, CA

Mental Health Counselor

I implement plans to help clients process their problems. Client A is dealing with and I initiated this led to a break thru in her problem.

I monitor the common area and control the client actions while documenting their behavior. I use ProAct principle to handle escalating situations. I create expectations for client processing. I passed client medication and wrote incident reports as well as daily charting for each client. I also trained new employees on the overnight shift.

I work 40 hours a week

February 2011 to Current

Dick's Last Resort San Diego, CA

Bartender

As one of the premier bartenders, I entertain customers while giving excellent service and accurately mixing drinks and measured pours. I maintain a clean and orderly bar, handle money and balance the till at the end of shift. I have created double the sales on my shifts due to my personal connection with the guest, helping to create repeat business.

I work 30 hours a week

July 2008 to June 2010

Rocklin High Rocklin, CA

Teacher's Aide Special Education ED

I daily assisted the teacher in running the classroom by creating work projects and teaching them to the class. I assisted in ensuring that the students were learning and being helped. I consistently used the ProAct principle to handle escalating situations. I created personalized learning plans for students to catch them up in missing credits to facilitate their on time graduation.

I worked 40 hours a week

September 2009 to June 2010

Crossroads Treatment Center Citrus Heights, CA

Residential Counselor

I maintained visual contact of the girls at all times during day shift and did room checks on clients every 15 minutes and clocked in every 30 minutes on the overnight shift. I consistently used the ProAct principle to avoid escalating potentially volatile situations and wrote the incident reports. I monitored meals, phone calls and approved visitations of the clients. I also administered the client's medications and filled out the proper documentation.

I worked 40 hours a week

June 2006 to August 2007

Freelancers Inc. Sacramento, CA

Assistant Manager

I resolved disputes and managed the bingo machines, tickets and cards. I supervised a team of employees, assigning tasks and I educated audlt employees on proper job protocol including computer program usage. I logged new inventory into the computer system and balanced inventory at the end of each week. I closed the cash register and completed the nightly deposits.

I worked 50 hours a week

January 2006 to July 2006

VE Systems Irvine, CA

Customer Service Phone Representative

I answered customer service phone calls in a high volume call center for the Toll Roads. I resolved disputes regarding violation tickets and escalated calls for further support. I managed customers accounts; updating information, adding cars and closing accounts.

I worked 40 hours a week

Education

2012 University of Southern California Los Angels, CA

Master of Arts Education

2009 Norther Arizona University Flagstaff, AZ

Bachelor of Arts History

2008 Ashworth University Norcross, GA

Associate of Science Psychology

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