Manager Customer Service

Ms. Shannon Rogers

Email: ********@***************.***

Address:

City: Thomasville

State: NC

Zip: 27360

Country: USA

Phone: 336-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable Office Manager skilled with working with a diverse group of people. Pro-active,results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. Personable Guest Relations/ Travel Center Consultant successful at building strong professional relationships. Managed large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.

Educational Background:

High School Dipolma from Guilford Technical Community College, Jamestown NC 1/2001 to 12/2012 (Social Work)

Job History / Details:

Summary

Energetic and reliable Office Manager skilled with working with a diverse group of people. Pro-active,results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Personable Guest Relations/ Travel Center Consultant successful at building strong professional relationships. Managed large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.

Highlights

Schedule management

Problem resolution

Self-starter

Deadline-oriented

Microsoft Office/Access

Report analysis

Staff motivation

Employee training and development

Claims appeal procedures

Patient charting

Health insurance processing

Insurance eligibility verification

Medical billing

Patient care advocacy

Client Relations

Letters and Memos

Internet Research

Filing

Detailed logging of client information

Mutli-Task Management

Community Outreach Programs

Strong problem solver

Time management

Articulate and well-spoken

Active listening skills

Courteous demeanor

Accomplishments

Calendaring

Planned all meetings and travel for business owner

Scheduling

Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.

Process Improvement

Oversaw implementation of new office systems which resulted in more cost-effective service.

Research

Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.

Research

Investigated and analyzed client complaints to identify and resolve issues.

Scheduling

Managed daily schedules and sales leads for all clinicians

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Reporting

Maintained status reports to provide management with updated information for client projects.

Employee Management

Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Experience

January 2012 to Current

Agape Psychological Consortium Greensboro, NC

Office Manager

Managed incoming and outgoing calls for busy medical office.

Implemented, updated collection procedures for payment, increasing on-time payments by 89 percentage .

Scheduled and confirmed appointments for entire management team.Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Standardized department filing system to increase efficiency.

Improved communication efficiency as primary liaison between clinicians, clients and vendors.

Directly supported business owners in managing operation work flow.

June 2011 to January 2012

Wake Forest Health Sciences Winston Salem, NC

Patient Scheduling Coordinator/ Secretary to Department Chair

Handled incoming and outgoing correspondence, including mail, email and faxes.

Screened telephone calls and inquiries and directed them as appropriate.

Received/evaluated incoming referrals

Scheduled new/existing patients appointments

Ordered appropriate testing according to patient need

Maintained department chair calendar

Coordinated overnight travel arrangements and accommodations.

Researched and collected options for the best pricing on hotels, flights and home furnishings.

Developed and maintained positive customer relationships through effective communication.

Received incoming calls from business aspect, as well as patient needs and concerns

Provided necessary health education training for patients.

Evaluated health education needs of patients and provided necessary training and instruction.

Evaluated patient care procedural changes for effectiveness.Served as liaison between management, clinical staff and the community.

January 2008 to August 2009

Carolina Cardiology Lexington, NC

Medical Records/ Front Office Receptionist

Scheduled appointments

Answered a multi line phone system

Received and distributed faxes and mail in a timely manner.

Verified insurance

Kept front office aware of changes

Obtained patient records/release of information while maintaining patient confidentiality

Maintained patient charts with required dictation for billing

Team player in assisting with needs of five other offices

Evaluated patient care procedural changes for effectiveness.

October 2000 to December 2005

Shelley C. York, MD Thomasville, NC

Shelley C. York. MD

Evaluated patient care procedural changes for effectiveness.

Observed and documented patient status and reported patient complaints to the case manager.

Read and recorded temperature, pulse and respiration.

Education

2013 Guilford Technical Community College Jamestown, NC

Associate of Arts Social Work

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