Customer Service Representative

Philip Adkins

Email: ********@*************.***

Address:

City: Simi Valley

State: CA

Zip: 93062

Country: USA

Phone: 805-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Computer Learning Center, Los Angeles CA 1/2001 to 5/2001 (Computer Programming)

High School Dipolma from Pierce Junior College, Los Angeles CA 1/2001 to 12/2012

High School Dipolma from Moorpark Junior College, Los Angeles CA 1/2001 to 12/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Courteous demeanor

Energetic work attitude

Inventory control familiarity

Telecommunication skills

Customer service expert

Sharp problem solver

Seasoned in conflict resolution

Telecommunication skills

Adaptive team player

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database.

Multi-Tasking

Work Experience

12/4/2012 12:00:00 AM

Premium Construction Newbury Park, CA

Concrete and Masonry Laborer

Demolition and rebuilding of old dilapidated playgrounds. Measuring specs, Evacuation and removal of waste. Heavy lifting, mixing and pouring cement. Completing multiple strenuous tasks in a timely fashion.

12/4/2012 12:00:00 AM

Countrywide Home Loans Simi Valley, CA

Vault Clerk

High demand multitasking: Scanning 1000 to 5000 files daily. Sorting and filing loans in alpha numerical order. Separating different deals and refiling in correct location. Locating files upon request for 20 loan officers and delivering to correct department in a timely fashion. Shifting entire shelves containing 50,000 loans from various companies scanning and moving files in bulk to appropriate locations. Training all new vault staff, overseeing staff duties and managing 5 to 10 employees.

12/4/2012 12:00:00 AM

Moulton Logistics Van Nuys, CA

Customer Service Representative

Heavy inbound call center with NOBLE and REFLECTIONS systems. Handled 7 different clients ranging from Bowflex, Body by Jake to American Coins and Memoralbilia.High energy Multitasking. Data input/Sales/Customer Service.

12/4/2012 12:00:00 AM

The Kohl Group Marina Del Rey, CA

Customer Service Representative

Multiple screen computer with 11 page script and pull down menu's for F.A.Q's and general information. Data entry and credit card processing.

12/4/2012 12:00:00 AM

The Warm Fuzzy Company Venice, CA

Customer Service, Sales, Shipping and Recieving

Oversaw all phases of production in the warehouse in addition to sales in the store front. Handled all Fed Ex and Ups Shipments.

12/4/2012 12:00:00 AM

Celebrity Prime Thousand Oaks, CA

Telemarketing Sales Rep

Appointment setting/cold call/upsells.

12/4/2012 12:00:00 AM

Borders Books and Music Thousand Oaks, Ca

Barista/ Trainer

Assistant manager tasks included training all new employees, managing inventory, placing orders with supply companies, serving customers.

Educational Background

Computer Learning Center Los Angeles, Ca

Computer Programming

C,C,Basic

Pierce Junior College Woodland Hills, CA

Sociology, Psychology

Moorpark Junior College Moorpark, CA

History of Western Civilization

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