Customer Service Manager
Resume:
Sharon Reynolds
Email: *********@********.***
Address: *** ******* ******
City: San Antonio
State: TX
Zip: 78214
Country: USA
Phone: 210-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Sharon Reynolds
101 Terrell Avenue
San Antonio, TX 78214
OBJECTIVES & GOALS
Experienced, motivated, and results-oriented. Interested in applying skills and talents to help achieve company goals and priorities.
EDUCATION
Associate of Arts in Information Technology
University of Phoenix - GPA 3.8
Graduated: July 2012
Bachelor of Science in IT / Web Development
University of Phoenix - GPA 3.8
(Current Student - Graduate in 2014)
Dickinson Business School
Administrative Assistant - GPA 94.6
EXPERIENCE
Administrative Specialist II
City of San Antonio (Contractor-Project work)
Nov. 2012 - Dec. 2012
* Accurately input employee information into JDE software.
* Working in Human Resource department supporting Directors and staff members.
* Successfully completing various postcards and mail-outs using previous graphical design experience.
* Effectively created employee Photo ID card badges to gain access to building.
Note: Passed City Background Check and Drug Test.
Graphics Designer
San Antonio Spurs Sports & Entertainment
(Contractor- Project work)
Nov. 2011 - Jan. 2012
* Successfully completed contract assignment for the San Antonio Spurs Sports and Entertainment Organization. Responsible for creating professional graphics that were included in posters, brochures, and order forms.
* Worked in the Marketing Department reporting directly to the Director of Operations. Designed numerous event posters for the 2012 Womenas Silver Stars basketball season using Adobe Photoshop CS5 and other graphical software. Ability to change direction on a moments notice.
* Meritoriously met all deadlines and received outstanding Recommendation Letter from the Director of Operations.
* Completed various project-based assignments.
Staff Assistant
Educational Testing Service
San Antonio, Texas
Sept. 2006 - August 2009
* Successfully assisted Director and supported 27 Staff members on a daily basis. Excelled at prioritizing work processes by using exceptional time management skills to accommodate large department.
* Created monthly calendars for staff to show all upcoming staff events (travel, personal time off, vacation) into a one-page, one-month calendar. Used creative skills to implement professional calendars that became vital to the department and tremendously helped manage workflow.
* Award: Received aSpot Awarda for outstanding support to department a" going beyond the call of duty. Consistently received positive feedback for outstanding work.
* Effectively created Excel spreadsheets with complicated formulas for Director and staff members to allow them time to handle matters that are more important.
* Participated on the Emergency Safety Team and attained Adult First Aid and CPR Certification.
Note: This position began as a temporary position. Was hired full-time on Jan. 1, 2008.
Administrative Manager
Nonprofit Resource Center
San Antonio, Texas
Oct. 2003 - August 2006
* Worked as Administrative Manager reporting to the Executive Director and staff members.
* Created and designed a new Marketing Campaign for the Center to increase revenue. Compiled a listing of Public and College Libraries in Excel. Used this listing to send out Creative and Professional Marketing brochures, flyers, and posters a" designed specifically for individual events. Used various graphical programs to create these marketing materials. Achieved recognition from the United Way for implementing a profitable email marketing campaign that brought in a new customer base of 92% and additional revenue of over $37,000 in the first quarter of implementation.
* Efficiently and effectively recorded succinct minutes at Board meetings, Executive Committee meetings, and Staff meetings. Acted as Board Liaison for the Center.
* Responsible for creating all correspondence and reviewing all documents coming in and going out of the office. Successfully implemented new branding for the Center, which increased recognition and awareness of the NPRC services and contribution to the community.
* Managed a number of successful nonprofit events, including the coordination of catering, development of event materials and signage, and event registration. Conducted follow-ups to customer inquiries, which allowed me the opportunity to provide exceptional customer service.
* Responsible for creating satisfaction surveys for each of the classes and events held by the Center. Prepared qualitative and quantitative reports for the United Way with results from these surveys.
Note: This position began as a temporary position in October 2003. I was hired as a permanent employee on
January 1, 2004.
Executive Secretary /Risk Analyst
San Antonio Federal Credit Union
San Antonio, Texas
Oct. 1989 - May 1996
* Successfully supported the Chief Executive Officer, two Executive Vice Presidents, and twelve Senior Staff members on a daily basis.
* Proficiently created complex charts, graphs, spreadsheets, forms, and legal documents for the Executive Offices.
* Attended monthly Board of Directors meetings and efficiently compiled Board packages and materials. Recorded succinct minutes and distributed in a timely manner.
* Coordinated travel arrangements including airline, hotel, and rental car. Completed detailed Expense Reports for Executives and ensured expedited reimbursements.
* Secured confidential information and handled other tasks efficiently and productively to allow Executive Management time to handle more important matters.
* Promoted to Risk Analyst due to my ability to comprehend and analyze complex data and transfer into easily understandable charts and graphs. These graphical representations were used at every SACU Board meeting as an integral part of understanding the data quickly.
Current Skills and Abilities:
Typing: 82 wpm
Microsoft Suite:
MS Word
MS Excel
MS PowerPoint
MS Outlook
MS Visio
MS OneNote
MS Expression Web
MS Windows (2000, XP, Vista, Windows 7)
Harvard Graphics
Adobe Suite:
Adobe Professional
Acrobat Pro 9.1
Adobe Photoshop CS5
(Advanced)
Adobe Bridge CS5
Adobe Dreamweaver CS5
Adobe Premier Pro CS5
Adobe In-Design
Adobe Illustrator
Adobe Reader 9.0
Database Programs:
JDE Software
Kintera Content Management Database
OSHA Database
dBase IV
Note: References and Letters of Recommendation available upon request.
University Classes (Completed):
Business Communications Grade: A)
Business Writing and Research (Grade: A)
Critical Thinking (Grade: A)
Management of Information Systems (Grade: A-)
Business Comm. for the IT Professional (Grade: A-)
Cultural Diversity (Grade: A)
PC Applications Support (Grade: A)
Computer Hardware (Grade: A)
Computer Software (Grade: A)
Algorithms and Logic Computer Programming (Grade: B+)
Science and Nutrition (Grade: A)
Algebra I (Grade: B-)
Algebra II (Grade: A)
Web Design I (Grade: A)
Web Design II Dreamweaver (Grade: A)
Image Editing and Implementation (Grade: A)
Computer Maintenance and Troubleshooting (Grade: A)
Psychology (Grade: B-)
Philosophy (Grade: A)
Enterprise Computer Support (Grade: A)
Bachelor of Science Degree
In-Progress
Current Student in Bachelor of Science for IT / Web Development Degree Program.
Contact this candidate