Project Manager Engineer

Priscilla Martinez-Moskowitz

Email: *********@********.***

Address: **** ***** *** *.*.No.A316

City: Bellevue

State: WA

Zip: 98004

Country: USA

Phone: 206-***-****

Skill Level: Experienced

Salary Range: $92,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

1032 106th Ave NE #A316

Bellevue, WA 98004

Phone: 206-***-****

Email: *********@********.***

Priscilla L.M. Moskowitz

Qualifications Experienced in technical information technology with a concentration in telecommunications, and release delivery. Skilled at implementing large and complex voice related solutions. Skilled at gathering and the delivery of technical project requirements (hardware, telephony, network, and application).

Experience

07/31/2006-6/2012 T-Mobile Bothell, WA.

4/2009-6/2012 Analyst, Release Delivery

* Delivery of Operational Support Plans for new and existing applications to include infrastructure, network, monitoring, and required support processes (vendor and internal).

* Interfaced with the various Application Support teams, Engineering, and Management to create post - technical production support process.

* Delivery Manager in support of major T-Mobile releases. Duties to include preparation of Short Interval Schedules, leading review meetings with Development, Test, and Application Support teams, and running bridges on night of deployment. Ensuring that all documents meet all change management requirements. Managing resources during Night of Deployment. Validate that new functionality delivered meets business requirements.

* Present Release Readiness status to T-Mobile's leadership teams on daily production calls.

* Awareness of SOX compliance within IT organizations (

Change Management, Release Management, Security).

7/2006- 4/2009Technical Analyst III, SMO

* Supported the successful deployment of CTI (screen pop) to T-Mobile's service partner contact centers

* Responsible for delivering technical and documenting all technical requirements for integrating T-Mobile's into the ICM.

* Created and delivered as-built drawings and Short Interval Schedules in support of VoIP conversions of T-Mobile's internal call centers.

* Act as technical liaison to the IT Technical Project Manager as needed.

* Provided assessments on the impact, risks and costs on the adoption of new technologies with the IT Infrastructure.

* Create and Deliver Technical Requirement and Implementation Documents for T-Mobile infrastructure projects (design requirements, structured cabling requirements, implementation, as-built drawings) for Call Center remodels as well as new and existing T-Mobile RBOs (Regional Business Offices).

* Technical Project Management

10/2003-05/2006 Aetna Blue Bell, PA

Senior Engineer

* Responsible for the successful deployment of Development/QA, and Production ICM's in the Aetna Contact Center Environment

* Responsible for overall performance of the ICM Platform

* Responsible for software release implementations in all ICM environments

* Develop and maintain release management controls and standard installation and upgrade methodologies.

* Develop documentation of technical solutions.

* Oversee Vendor installation activities and support functions. Interface with vendors on regular bases regarding ongoing support and future advances for the environment.

* Develop and maintain the tool, processes and procedures used to manage and make changes to the environment.

2002-2003 United Health Group Basking Ridge, NJ

Telecom Consultant Manager/ ICM Deployments

* Collaborate regularly with vendor regarding ongoing maintenance issues and upgrades for the ICM enterprise.

* Collaborate with vendor in testing and monitoring activities to ensure overall stability and quality control of the total environment.

* Work closely with vendor and telecommunications teams providing technical guidance and recommendations for system changes.

* Responsible for the deployment of Cisco's Intelligent Contact Management application to United Health Group Contact Centers to include software platform and network infrastructure configurations.

* Perform network and platform capacity analysis for the ICM enterprise.

* Responsible for integration of ICM platforms into the enterprise network to include project planning, network/platform design, and installation.

* Ensure that Change Control procedures are followed to include implementation plans, test plans, processes, notification, and escalation procedures.

* Ensure that proper scheduled routine and advance maintenance procedures are carried out.

* Project managed the flawless upgrade of the entire ICM enterprise to version 4.6.2.

1998-2001 Cisco Systems Lowell, MA

(Formerly GeoTel Communications Corp.)

Systems Architect / Deployment Engineer

* Designed, Project Managed, and implemented solutions of large scale projects to

include the Cisco Intelligent Contact Management implementations for

Enterprise Customers with multiple contact centers sites including pre-routing,

post routing, IVR integration, CTI and multi-vendor ACD integration.

* Directly project managed or designed the deployment or re-deployment of

several Cisco ICM Customers, supporting integration with ACD's from

Rockwell ( Galaxy / Spectrum ). Lucent / Avaya ( G3), Nortel ( Meridian 1,

DMS 100/500), Aspect and IVR's from Lucent ( Conversant), Periphonics,

Intervoice/Brite and Telera. Implemented pre-routing solutions interfacing to

Sprint, ATT, MCI, and Stentor. Most recently involved in deploying IP Contact

Centers.

* Managed the upgrade process for all Cisco ICM customers to a new version of ICM, which required upgrading NT Server or Unix operating systems as well as SQL Server.

* Responsible for providing network design guidance for customer - or Cisco -

provided networks for the Cisco ICM Products.

* All projects required a detailed presentation of all technical requirements at Project Kickoff meetings.

* As a senior level Systems Architect, provided guidance and acted as a technical

escalation point to more junior members of the Deployment Team. Provided

pre- sales support to account teams.

* Communication of all NT Server hardware and software

requirements to Cisco ICM customers.

* Documented entire project to include project implementation plans, network diagrams and requirements, and all technical issues.

* Conducted network and server performance audits.

* Remotely accessed customer systems (RAS, Telnet,) to update customer host files, add peripherals. Troubleshoot and diagnose problems.

1996-1998 Comverse Network Systems Wakefield, MA

Senior Support Analyst / Group Leader

* Managed technical support teams in the deployment and maintenance of central office based voice mail platforms with over 100,000 users per platform. Directly responsible for satisfaction level of assigned customer accounts which included major Regional Bell Operating Companies. Managed all technical issues and assured that resolutions were met in a timely manner.

* Worked on problems of diverse scope, providing guidance to TAC personnel

* Act as technical lead and escalation point for complex technical issues. Provide leadership and direction to Technical Support Analysts on an on going basis.

* Interfaced with Continuing Engineering to resolve product defects.

* Remotely accessed systems to troubleshoot and resolve customer problems.

Education California State University Fullerton, CA

* B.A.

* Graduate Studies in Public Administration

Rivier College, School of Graduate Studies Nashua, NH

* Masters Degree Candidate

Certification / Continuing Education

* Novell CNE ( Networking Technologies, TCP/IP, Service and Support)

* Unix and C Programming

* Veritas Disk Manager

Software Experience

* Windows versions NT through 8

* MS Project, Excel, Word, PowerPoint, SQL

* Unix

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