High School Customer Service

Theresa Bock

Email: ********@************.***

Address:

City: St.Louis

State: MO

Zip: 63146

Country: USA

Phone: 636-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 22 years client interface experience.A continued pursuit of knowledge obtained through programs and training

Educational Background:

High School Dipolma from Sanford Brown, St Peters MO 1/2001 to 3/2010 (Billing/coding)

High School Dipolma from Trans State Airlines, St Peters MO 1/2001 to 12/2012

High School Dipolma from Jane IredalUniversity, St Peters MO 1/2001 to 12/2012

High School Dipolma from Aesthetics Insitute, St Peters MO 1/2001 to 12/2012

High School Dipolma from Francis Howell High School, St Peters MO 1/2001 to 12/2012

Job History / Details:

Professional Summary

Highly enthusiastic customer service professional with 22 years client interface experience.A continued pursuit of knowledge obtained through programs and training

Skill Highlights

Strong organizational skills

Active listening skills

Data Entry Billing/Coding

Energetic work attitude

Top sales performer

Telephone inquiries specialist Appointment Setting

Work Experience

July 2009 to Current

Jackie Guamm Salon St.Charles, Mo.

Front Desk

Prevented store losses using awareness, attention to detail and integrity.Responsible for maintaining an established customer base, as well as customer base education,data management,and offering services provided

March 2008 to July 2009

Aesthetics Institute St.Charles, Mo.

Esthetician

Prevented store losses using awareness, attention to detail and integrity.Responsible for maintaining an established customer base, as well as customer base education,data management,and offering services provided

June 2001 to March 2008

Studio DJP St.Louis

Front Desk

Organized weekly sales reports for the sales department to track product success.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

June 1996 to April 2001

Unity St.Louis, Mo.

Billing/Coding

Worked under strict deadlines and responded to service requests and emergency call-outs.Managed quality communication, customer support and product representation for each client.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Education and Training

2010 Sanford Brown St.Charles, Mo.

Certificate Billing/coding

2008 Trans State Airlines St.Louis, Mo.

Certification Flight Attendant

2007 Jane IredalUniversity St.Louis, Mo

Certification Skin Care

2006 Aesthetics Insitute Overland, Mo.

Select One Aesthetics

1987 Francis Howell High School St.Charles, Mo.

High School Diploma General

Contact this candidate