Customer Service High School

Nia Morrison

Email: ********@******.***

Address:

City: Lowell

State: MA

Zip: 01852

Country: USA

Phone: 239-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven customer service representative with proven ability to establish rapport with clients. Collections experience in call a center environment as well as face to face interaction.

Educational Background:

High School Dipolma from Mainland High School, Daytona Beach FL 1/2001 to 3/1998 (College Prep)

High School Dipolma from, Daytona Beach FL 1/2001 to 12/2012

Job History / Details:

Career Overview

Results-driven customer service representative with proven ability to establish rapport with clients. Collections experience in call a center environment as well as face to face interaction.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Customer service expert

Telecommunication skills

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

May 2008 to December 2008

NCO Financial Corporation Tampa, FL

Customer Service Representative

Inbound/Outbound calls to customers with car loans from Mercedes Benz Financial collecting delinquent payments 30-90 days past due. Set up payment options and processed payments via telephone.

August 2007 to March 2008

JP Morgan Chase Lake Mary, FL

Collections Representative

Collected delinquent credit card accounts 30-120 days past due. Assisted with creating payment plans to bring accounts current.

January 2005 to November 2007

Days Inn Speedway Daytona Beach, FL

Front Desk Clerk

Checked in/out customers. Create large group reservations. Cash and credit card handling. Created positive rapport with prospective and existing clients.

Educational Background

1998 Mainland High School Daytona Beach, FL

High School Diploma College Prep

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