Customer Service Human Resources
Resume:
Namuujin Otgon
Email: ********@******.***
Address:
City: Lititz
State: PA
Zip: 17543
Country: USA
Phone: 717-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To obtain a position in a progressive thinking organization where accomplished education and experience can be used to developed to its fullest potential.
Educational Background:
High School Dipolma from Strayer University, Arlington VA 1/2001 to 6/2009 (Human Resources)
High School Dipolma from Mongolian-American Business Institute, Arlington VA 1/2001 to 12/2012
Job History / Details:
Objective
To obtain a position in a progressive thinking organization where accomplished education and experience can be used to developed to its fullest potential.
Summary of Skills
PC/MAC word processing, excel, spreadsheets, databases, Internet, e-mail, Power Point, Restaurant Industry Systems and Remanco Systems.
Effective planning and organizational skills.
Skilled in all aspects of cash handling, issuing money orders and cashing checks.
Well-developed communication skills demonstrated through extensive customer service, answering multi-line phones, preparing reports and paperwork, and positive interaction with individuals at all levels.
Expertise in business administration, record keeping, planning, processing, policies, procedures, researching, scheduling, and related responsibilities to ensure productive operations.
Work well independently and as part of a team.
Accomplishments
A high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments.
Met and exceeded quotas and accomplished delegated objectives.
Successful track record of with high responsibility positions.
Fast learner; quickly incorporate and implement new procedures.
A solid work ethic in delivering high-quality service to customers.
Experience
January 2010 to November 2012
Ichiban Japanese Seafood Steakhouse Lancaster, PA
Manager/Bartender
Achieved break-even within eight months.
Staffed and trained an assistant managers, and kitchen employees in full service dinning.
Reduced labor and cost of goods sold by 20 percentage .
Carried out a demographic study that pin pointed the restaurant's market.
Developed and oversaw a catering program.
Analyzed and upgraded kitchen equipments.
February 2006 to December 2009
14K restaurant (Crowne Royal Plaza Hotel) Washington D.C
Manager
Motivate wait staffs with weekly sales incentives and rewards.
Increased customer satisfaction through targeted customer surveys, and implementing top 5 recommendations.
Restaurant consistently receives rating of 93 percentage or better by state health inspector.
Trained wait staff in effective section management, resulting in increased sales and reduced patron wait times over 3 month period.
Initiated employee empowerment program allowing employees to control and be accountable for patrons' experience.
Recruit and hire excellent restaurant staff based on attitude and aptitude, resulting in employee churn rate of only 5 percentage over 2 year period.
Work varied shift schedule including lunch and dinner shifts, opening and closing the restaurant twice weekly.
Meet weekly with all management staff to coordinate schedules, discuss operations, and set goals.
March 2005 to February 2006
Guardin Inc,. Rockford, IL
Administrative assistant
Billing and Collections
Balance Sheet and Management Status Reports
Coordinated and managed multiple priorities and projects
Assisted with general accounting functions; maintained journals and handled A/P and A/R. Provided telephone support
Education
2009 Strayer University Arlington, Virginia
Masters Business Administration Human Resources
2005 Mongolian-American Business Institute, Ulaanbaatar
Business Economy and Management
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