Customer Service Manager

Kathryn Martin

Email: ********@**-********-********.***

Address:

City: Oxford

State: AL

Zip: 36203

Country: USA

Phone: 256-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective Experienced management and customer service skills. Strong analytical skills and dead-line driven.

Educational Background:

High School Dipolma from Jacksonville State University, Jacksonville AL 1/2001 to 5/1981 (Basic)

Job History / Details:

Professional Summary

Objective Experienced management and customer service skills. Strong analytical skills and dead-line driven.

Core Qualifications

Computer proficient

Microsoft Office

Quick learner

Operations management

Accounts payable/receivable

Dependable

Creative problem solving

Experience

September 2007 to November 2012

Dr. David B. Gibson Oxford, AL

Front Office/Insurance Administrator

Prepared daily deposit

Posted approximately $10,000 in insurance payments weekly with minimal errors

Processed insurance claims and researched discrepancies

Posted patient payments

Scheduled appointments for dental practice of around 2500 patients

March 2004 to April 2007

Wachovia Bank Oxford, AL

Systems Analyst

Assisted with merger between SouthTrust Bank Auto Leasing Department and Wachovia Bank.

Trained Wachovia Accounting, Collections, and Operational employees on Leasing System

Created test plans and interface testing for internal and external applications

Liaison between operational employees, system programmer and software provider

Provided support during bank audit, i.e., creating reports, providing documentation and answering accounting questions

November 2000 to January 2004

SouthTrust Bank Auto Leasing Group Birmingham, AL

Business Analyst/System Administrator

Managed all department projects and Leasing Application updates.

Updated department procedures.

Streamlined department work flows.

Automated system entries - created automation for manual processes

December 1988 to October 2000

SouthTrust Auto Leasing Group Birmingham, AL

Operations Manager

Managed twelve employees and three supervisors.

Managed operation of a $300m portfolio including: Accounting, research, various taxes, customer service, payment processing and project management.

System administrator for the Leasing application.

Reconciled general ledger accounts and maintained "good" on audits

Education

1981 Jacksonville State University Jacksonville, AL

Contact this candidate