Customer Service Manager
Resume:
Bryan Harvey
Email: *********@********.***
Address: *** * *** **
City: New York
State: NY
Zip: 10009
Country: USA
Phone: 902-***-****
Skill Level: Director
Salary Range: $100,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Bryan S. Harvey P.Eng.
50 Dillon Crescent Home 902-***-****
Halifax, NS, Canada. B3M-4A8 Cellular 902-***-****
725 East 9th Street, Apt 6E
New York, NY 10009 *********@********.***
SUMMARY OF QUALIFICATIONS
High energy Professional Engineer (Industrial), with a diversified background and strong analytical skills. Exceptional interpersonal and communication skills and an extensive background in the following broad-based competencies: Engineering, Continuous Improvement, Strategic Planning, Logistics, Maintenance, Energy, Utilities, Quality, Industrial Relations, Performance Management, Project Management, Customer Service, Information Technology
PROFESSIONAL EXPERIENCE
Director of Operations September 2009 - November 2012
ABM Integrated Solutions - Dartmouth, Nova Scotia, Canada
- Director of Ops (IT services) for a mid-sized Information Technology company - 100 direct/indirect reports
- Annual budget - $4.5M (CDN)
- Member of senior management team responsible for top-line growth
- Responsible for all areas of operations - people, process, financial, development, employee engagement
- Accountable for development, monitoring and continuous improvement of operational metrics
- Responsible for customer management, retention, growth and business development
Technical Services Manager - Halifax April 2007 to September 2009
Anheuser-Busch Inbev - Halifax, Nova Scotia, Canada
- Brewery Maintenance and Engineering Department Head - 30-35 direct/indirect reports
- Annual budget - Salaries - $3M (CDN); Operating Maintenance - $2.5M (CDN); Utilities - $5M (CDN)
- Achieved reduction of Brewery energy and utilities; Fuel = 3%, Water 8% from 2007-2009
- Installation of $17M of capital improvements - 2008
- Responsible for facility maintenance, production equipment maintenance, process equipment maintenance
- Responsible for short/long range planning requirements for Brewery infrastructure, machinery and resources
Logistics Manager - Halifax Dec 2005 to April 2007
Anheuser-Busch Inbev - Halifax, Nova Scotia, Canada
- Brewery Logistics Department Head - 40-50 direct/indirect reports
- Annual budget - $35M (CDN)
- Regional leader for Voyager Plant Optimization project - Management Control Reporting System implementation. Developed all operational metrics and Key Performance Indicators used to translate corporate direction to the shop floor with measurable indicators
- Named member of 2007 Collective Bargaining Team & 2006 Contingency Planning Team
- Negotiated transportation contracts & service level agreements
- Leader in Change Management - continuous improvement initiatives and lean manufacturing methodology to achieve productivity indicators and profitability
Staging Manager May 2002 to Dec 2005
Anheuser-Busch Inbev - Halifax, Nova Scotia, Canada
- Used Industrial Engineering techniques to develop models to achieve optimal staffing levels.
- Implemented and maintained HACCP & GMP Principles - Member of Core HACCP Team
- - Participated in the implementation of ORACLE
- Responsible for optimization of capacity and inventory levels of raw material & finished goods
- Development of all existing departmental Standard Operating Procedures
ISO 14001 Coordinator May 2001 to Sept 2001
Halifax Regional Water Commission - Halifax, Nova Scotia, Canada
- Implemented ISO 14001 practices and documentation
- Provided knowledge and practical training to employees
- Identified non-conformances in practices and provided corrective action
- Gained understanding of Canada`s Water Quality Guidelines
Industrial Engineer Jan 2000 to May 2000
General Motors - Oshawa, Ontario, Canada
- Completed a successful workplace reduction proposal using Industrial Engineering techniques to achieve optimal labor requirements
- Trained employees on ISO 9001 - assisted implementation
- Supervised a Quality Inspection Line
- Identified non-conformances in safety, quality and manufacturing and provided corrective action
EDUCATIONAL BACKGROUND
Bachelor of Engineering (Industrial), May, 2002
Dalhousie University, Halifax, Nova Scotia, Canada
Bachelor of Science (General), May, 1999
Acadia University, Wolfville, Nova Scotia, Canada
Certificate of Applied Science, May, 1999
Acadia University, Wolfville, Nova Scotia, Canada
AREA OF EXPERTISE
* Extensive relationship building skills with all levels of Management/Staff - from the CEO to Hourly Operators, Skilled Trades and front-line staff, displaying the ability to present, listen, negotiate and persuade
* Extensive training and expertise in People Performance Management
* Thrive in multi-tasking and team environments - dealing with challenges that arise
* Extensive knowledge in budgeting and cost control - building, monitoring, execution
* Extensive knowledge in Logistics, Quality, Manufacturing, Energy Generation and Conservation, Information Technology and Customer Service
* Well versed in Microsoft Office
* Understands the importance of the planning and execution processes to achieve desired results - passionate about processes
* Flexible, quick learner - comfortable with high learning curves and stretched positions
INTERPERSONAL SKILLS
* Hard-worker, dedicated and self-motivated
* Ability to understand and communicate with management and staff
* Leader/Member of group projects with excellent success rate
* Extensive experience with change management and development of team building/leadership skills
* Approachable with the ability to effectively communicate orally and in writing
PERSONAL SUITABILITY
* Excellent combination of professional experience, educational background and personality
* Quick learner, always looking for ways to make improvements
* Pride in my job, my performance and the people that I work for
REFERENCES
Professional and personal references available upon request
Contact this candidate