Customer Service Sales

Jeff Calomino

Email: *********@********.***

Address: **** ***** **

City: Castle Rock

State: CO

Zip: 80108

Country: USA

Phone: 720-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JEFF CALOMINO

7448 Geode Court * Castle Rock, Colorado 80108 * 720-***-**** * *********@********.***

SALES, ACCOUNT & OPERATIONS MANAGER

Highly influential strategist in diverse enterprises, applying more than 25 years of experience to exceptional team performance, relationship management, and profits.

* Demonstrate expertise in business development, operations direction, process improvement, program and project management, marketing, sales, fiscal oversight, and client satisfaction.

* Excel in sectors to include industrial, logistics, consumer products, and finance to include engagement with Fortune 500.

* Control sales lifecycles through prospecting, presentations, needs assessments, customized solutions, pricing, contract management, deal closing, account management, and channel management.

* Secure consistently outstanding sales numbers in highly competitive markets.

* Establish and maintain high-value business relationships and strategic alliances.

* Recruit, train, and focus teams to surpass corporate targets.

* Organize and drive extensive agendas in demanding, time-sensitive settings.

* Seize opportunities to expand role of assignment, boost revenue, and outperform competitors.

KEY COMPETENCIES

Corporate & Territory Leadership * Strategic & Tactical Planning * Business Partnering * Market & Account Expansions

Consultative & Solution Sales * Technical Sales * World-Class Customer Service

B2B & B2C * Revenue Generation & Savings * Budget Control * Analysis * Reporting * Tool Creation

Talent Development * Goal Setting * Performance Management * Benchmarking * Client Acquisition & Retention

Communications * Presentations * Negotiations * Streamlining * Problem Solving

PROFESSIONAL EXPERIENCE

NY BAGEL CAFE & DELI, Aurora, CO * 2011 - 2012

Franchise specializing in New York style bagels, high quality meats and cheeses.

Franchise Owner

1 year of extensive experience as a owner of a business of my own. Developed a strong sense of business and good knowledge of the retail industry, Excellent knowledge of managerial tasks and ways of tackling human resources

* Recruiting and training over 10 personnel including customer service, line cooks and food preperation workers both full-time and part-time positions.

* Hiring and supervising a staff of up to 5 with responsibility for performance evaluations and payroll administration including state and federal taxes.

* Overseeing operations including customer service, accounting, auditing, inventory control*and order fulfillment

ZEP, INC., Aurora, CO * 2010 - 2011

Provider of specialty chemical products to industrial, institutional, and retail sectors.

Sales Representative

Realize excellence through provision of customer needs assessments, delivery of customized solutions, control of sales lifecycles, and achievement of world-class customer service.

* Pursue high-value prospects, resulting in monthly attainment of 3 new accounts.

* Apply product knowledge and customer service skills to month-over-month sales increases of 10%.

JEFF CALOMINO * *********@********.*** * Page 2

APL LOGISTICS LTD., Denver, CO * 2010

Provider of global container logistics and transportation services.

Customer Service Representative

Outperformed corporate expectations through assessments of consumer needs, provision of optimal solutions, and delivery of outstanding customer experiences to include management of as many as 100 daily customer service inquiries.

* Exceeded daily call volume and average speed of answer targets on consistent basis.

DISH NETWORK, Englewood, CO * 2009

Leading provider of direct broadcast satellite services.

Sales Representative

Achieved outstanding performance through assessments of customer needs, recommendation of appropriate promotions, products, and programming, and provision of support on issues pertinent to equipment, programming packages, and pricing. Responded to as many as 100 daily sales inquiries.

* Exceeded weekly sales goal of 35 new customer installations on consistent basis.

* Processed closed sales and ensured 100% accuracy of work orders.

WESTERN UNION/FIRST DATA, Englewood, CO * 1980 - 2009

Leading financial services and communications enterprise.

Sales & New Business Manager, National Utility Payment Product Line (2003 - 2009)

Attained exceptional level of client acquisition and retention, as well as account and market expansions, with establishment and maintenance of business alliances among more than 100 national utility business clients. Acted as primary liaison between customer and organization. Created high-impact sales tools and information programs for sales team, identified areas for improvement, and ensured their achievement at nationwide locations. Reduced time for new client installations from 90 to 30 days.

* Reversed profit decline and catapulted annual territory revenue from $10M to $35M.

* Enrolled more than 500 new agent locations throughout U.S., resulting in 3 million additional annual transactions.

* Drove sales team to outperformance of quota for 5 consecutive years.

* Closed as many as 20 monthly sales, resulting in annual revenue in excess of $85K.

Additional career highlights with Western Union/First Data include the following:

Client Implementation Manager from 2001 - 2003. Facilitated use of Convenience Pay product among more than 50 new utility clients on annual basis as Product Manager and Customer Support Liaison throughout client implementation project lifecycles. Innovated process to provide activation of client accounts within 60 days of contract execution date, and ensured achievement and outperformance of financial goals for product.

Client Services Manager from 1999 - 2001. Orchestrated implementation and conversion initiatives for major commercial clients through project lifecycles to include project scoping, goal setting, resource planning, staff scheduling and supervision, and reporting. Delivered market share increases on annual basis.

Additional positions include Supervisor, Payment Services, Payment Services Specialist, and Project Coordinator with Western Union/First Data; and Account Representative with American Express.

JEFF CALOMINO * *********@********.*** * Page 3

EDUCATION

Business Management

University of Phoenix, Englewood, Colorado

PROFESSIONAL TRAINING

First Leaders Course

Computer Access for Intermediate

Computer Access for Beginners

TECHNICAL SKILLS

Microsoft Office * Microsoft Access * Outlook

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