Supply Chain Manager
Resume:
Daniel Beck
Email: *********@********.***
Address: * ****** ****
City: Groton
State: MA
Zip: 01450
Country: USA
Phone: 978-***-****
Skill Level: Senior
Salary Range: $175,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
DANIEL F. BECK
4 Raddin Road / Groton, MA 01450
978-***-**** / *********@********.***
SUMMARY OF QUALIFICATIONS
I am an effective leader and P&L owner with 20 years of domestic and international experience managing complex end-to-end Supply Chain, Operations, and Service organizations. I have had repeated success in planning and implementing business models to drive profitability and customer satisfaction. My background includes successful enterprise level project management, start-ups, turnarounds, and leading rapid growth operations. I am recognized as a process and profitability improvement expert and for repeated success in identifying and developing leadership talent.
Key Achievements:
Achieved $29MM EBITDA turnaround in under twelve months.
Led start-up that achieving over $90MM in revenues in 2nd year.
Directed continuous improvement initiatives delivering $30.8MM cost reduction.
Consolidated post acquisition business units and delivered $55MM in operational savings.
CAREER PROGRESSION & KEY ACCOMPLISHMENTS
SUPPLY CHAIN MANAGEMENT CONSULTING / 2010 - PRESENT
ADVISOR TO PRIVATE EQUITY AND CAPITAL FIRMS (Supply Chain and Logistics opportunities)
INTERIM PRESIDENT SYNCREON (Global Supply Chain management company)
INDEPENDENT CONSULTING TO 3PL, SUPPLY CHAIN, and BPO ORGANIZATIONS
3COM CORPORATION / Marlborough, MA / 2006-2009
Global provider of enterprise and small-business networking solutions. Annual revenues are $1.3B.
SENIOR VICE PRESIDENT - WORLDWIDE SERVICE OPERATIONS
Led aggressive reengineering initiative to deliver measurable productivity improvements, capture significant cost reductions and champion development of outstanding customer service organization.
Accountable for global supply chain operations, service and support, call centers, field engineering, partner training, sourcing, and procurement.
In cooperation with top-level executives, developed proactive operational strategies, ROI models, financial projections and competitive business plans.
Key Accomplishments:
Played key role in executing the corporate transition plan for relocation of global operations platforms to China, including recruiting and coaching prospective SVP, and completing implementation of new CRM system for call center, on time and within budget.
Captured $14.8MM in cost reductions by deploying control models and processes that reduced RMA inventory, increased SLA compliance and improved inventory turns 29%.
Introduced customer-driven management program that propelled customer satisfaction from 58% to 97%.
Created integrated logistics management function that slashed supply chain expenditures 19%, delivered $16MM annually in operational cost savings and achieved world-class metrics within 1st year.
Drove forward global customer management initiatives to expand level and caliber of in-house and regional field organizations that boosted overall customer satisfaction worldwide by 39%.
Career History Continued on Next Page
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Daniel F. Beck
Resume Continued
MODUS LINK/MODUS MEDIA INTERNATIONAL / Waltham, MA / 1997-2006
$1.1B 3PL and Supply chain solutions company with 7,500+ employees throughout NA, Asia and Europe.
Advanced through organization with increased responsibilities and achievements.
PRESIDENT AMERICAS REGION (2001-2006)
Full accountability for $550MM P&L across 14 business divisions in the United States and Mexico,.
Built solid relations with key decision makers representing primary clients that included IBM, Microsoft, and Cisco Systems.
Selected by CEO on multiple occasions to spearhead high-impact business development activities and revitalize under-performing business units to profitability.
Consistently identified, recruited and mentored key talent to retain competitive market lead.
Delivered exceptional customer satisfaction metrics.
Key Accomplishments:
Selected to direct cross-functional team of thought leaders from Sales, IT and Operations to merge multiple business units and functions. Result: integrated Modus Media and Sales Link to create Modus Link and slashed operational costs by $55MM in 1st year.
Divested 5 non-performing facilities and redeployed assets into pre-existing divisions reducing site count from 19 to 14 high-yield operations.
Cut operating costs by over $49MM and realized $29MM EBITDA turnaround within 1 year.
Streamlined work force, focused on core productivity and work performance efficiency.
Reduced working capital as percentage of revenue from 26% to 7%.
SENIOR VICE PRESIDENT - GLOBAL ACCOUNTS (1999-2001)
Leadership role in key customer relationship management, global account development, and ensuring complete customer satisfaction.
Reported directly to CEO. Organized and launched start-up global division with P&L responsibility for $400MM.
Recruited and mentored team of expatriate account executives to generate new business and grow sales across 7 countries.
Key Accomplishments:
Redesigned account management process, cut costs 36% & delivered $14MM savings to clients.
Achieved average global customer satisfaction scores of 96%.
SENIOR VICE PRESIDENT, GENERAL MANAGER - AMERICAS REGION (1997-1999)
Recruited to direct multi-site operations for 8 facilities with 2,900 employees (U.S. and Mexico).
P&L accountability for administration of $350MM budget.
Key Accomplishments:
Achieved gross profit of 21% on 7% revenue growth delivering $15.4M in overall profit gain.
Implemented continuous improvement processes, including superior on-time delivery, market-driven management and reporting systems that enhanced accountability and customer satisfaction.
Improved cash conversion cycle 32% to free up capital and improve bottom line.
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Daniel F. Beck
Resume Continued
STREAM INTERNATIONAL / WESTWOOD, MA (GLOBAL) / 1995-1997
Merger of RR Donnelley Global Software Services and Corporate Software & Technology
VICE PRESIDENT - TECHNICAL SUPPORT OPERATIONS
Responsible for North American Technical Support business.
Full P&L accountability and responsible for budget and operating plan.
Oversaw 6 Directors/Managers of 5 call centers to ensure excellent client relations and customer satisfaction.
Key Accomplishments:
Led integration of 2 organizations to realize benefits of merger, greatly increasing Customer Satisfaction.
Fostered integration to evaluate/adopt -best of the best- processes- and systems following merger across 2 organizations. Led several (by function) integration teams between 2 organizations.
RR DONNELLEY & SONS COMPANY / CHICAGO (GLOBAL) / 1986-1995
Global Software Solutions Division
Promoted throughout enterprise. Most recent as follows:
DIVISION GENERAL MANAGER - RALEIGH, NC (1993 - 1995)
Led, directed, and managed -Greenfield- start-up to service IBM and other technology clients.
Full P&L accountability and responsible for budget and operating plan.
Client relations and customer satisfaction scores.
Attract, develop and maintain talent in order to achieve high performing organization.
Key Accomplishments:
Completed start up on time and on budget. Recruited and fully staffed LEAN organization.
Secured worldwide contract with large hardware OEM. Worked with global sales team to provide analysis/cost documentation. Achieved $92.5MM revenue in 2nd year.
Successfully scaled organization to accommodate rapid growth.
SENIOR BUSINESS MANAGER & GENERAL MANAGER - WETHERBY, UK (1991 - 1993)
Promoted as part of HIPOT/HIPRO program to lead, direct, and manage division.
Full P&L accountability; responsible for $45MM budget and operating plan.
Key Accomplishments:
Supported and participated in turnkey start up in Scotland. Worked closely with MD and Scotland team and launched Cumbernauld start up for IBM Greenock ahead of schedule.
EDUCATION
Master of Business Administration
Babson College / Wellesley, MA
Bachelor of Arts - Major in Economics
Boston University / Boston, MA
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