Customer Service High School

Lorena Castro

Email: ********@****-****.***

Address:

City: Fort Worth

State: TX

Zip: 76164

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Bilingual food service professional with ten years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Expertise in hiring, training, coaching, and customer service. My strengths are coaching & staff development, purchasing & inventory control, scheduling & labor control, customer service development .

Educational Background:

High School Dipolma from Trimble Technical, Fort Worth TX 1/2001 to 8/1992 (cosmotology)

Job History / Details:

Summary

Bilingual food service professional with ten years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Expertise in hiring, training, coaching, and customer service. My strengths are coaching & staff development, purchasing & inventory control, scheduling & labor control, customer service development .

Highlights

Staff development talent

Customer-oriented

Strong leader

Certified in training

Supervisory skills

Bilingual in Spanish

Proven sales record

Employee recruitment expertise

Accomplishments

Recognized as one of the top ten General Managers in a 40-store chain in the DFW region. Award for #1 in cost of sale in the region. One of the top three in cost of labor, guest satisfaction. Have managed multiple problem stores to get them going again. Became a certified trainer five years ago in every store I was placed.

Experience

September 2002 to Current

Taco Cabana Lake Worth, Texas

General Manager

Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Developed and maintained exceptional customer service standards.Ensured proper cleanliness was maintained in all areas.Optimized profits by controlling food, beverage and labor costs on a daily basis.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Built sales forecasts and schedules to reflected desired productivity targets.Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Counseled and disciplined staff when necessary.

Education

1992 Trimble Technical Forth Worth, Texas

High School Diploma

Courses in Hospitality and Restaurant Management. Attended Dale Carnegie classes as well as Skill Path for management skills.

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