Services Coordinator

Erin's InformationLocation: Millis, MATitle: Administrative Services CoordinatorWilling to Relocate: NoMember Since: 2012-11-24

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Detail-oriented Executive Administrative Assistant with just over 14 years' experience and a strong background in the medical and financial services industry, serving as primary point of contact and liaison between physicians, patients, management, sales teams, clients, vendors and staff. Outstanding communication, problem resolution and customer service skills.

Computer Skills:

MS Excel, MS Access, with certification in MS Office Outlook Level 1 and 2 and MS PowerPoint Level 1 and 2.

Professional Experience

Boston IVF

November, 2010 - October, 2012

Credit Control Services, Inc., Newton, MA

Responsible for direct support of the practices top two physicians which include producing medical correspondence, scheduling patient appointments, medical and surgical procedures, verifying and entering in all patient insurance information. Additional responsibilities include producing medical records, updating state and federal licensing for physicians and managing all credentialing. Also trained as a back-up for the reception and registration department and the surgical scheduling department.

Administrative Services Coordinator

June, 2006 - November, 2010

Credit Control Services, Inc., Newton, MA

Responsible for direct support of Executive and Sales departments which include but are not limited to producing executive correspondence, drafting client contracts, creating sales presentations using PowerPoint, maintaining and updating various sales, marketing and license databases, reviewing and approving expense reports, setting up Web-ex and internal meetings, coordinating conventions/seminars/exhibitions, and coordinating & approving all staff travel. Additional responsibilities include supporting marketing department with deliverables, facility/property management for 5 locations totaling over 900 employees, setting up requisitions and executing purchase orders. Recently formed and joined a cost savings committee that saved the Company over one million dollars in 10 months.

Administrative Assistant

September, 2005 - June, 2006

Lincoln Property Company, Boston, MA

Performed a wide range of support activities for a high volume commercial real estate office demanding the ability to seamlessly multi-task, work independently, and meet strict deadlines. Duties included managing incoming phone calls, conference calls, mail and courier services, arranging internal and externals meetings and events, accounts payable and vendor management. Demonstrated excellent communication, problem-solving and customer service skills while also responding to outside inquiries. Consistently recognized by managers and co-workers for strong work ethic and proficiency.

Operations Assistant

February, 1998 - August, 2005

Adviser Investment Management, Watertown, MA

As an Operations Assistant in the fast paced world of financial investing, responsibilities included updating client accounts and daily annuity prices in various databases (Portfolio Center). Acting as a liaison between Fidelity and Vanguard for updates on clients' accounts. Issuing quarterly letters and statements to clients, updating weekly assets for Investment Meetings, managing all overnight correspondence mail to clients and prospects, and answering and/or forwarding incoming calls to Portfolio Executives. Additional responsibilities included working with the Marketing Department by assigning leads and sending out brochures and marketing material.

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