Customer Service Manager

Venus A Davis

Email: ********@**************.***

Address:

City: Williamstown

State: NJ

Zip: 08094

Country: USA

Phone: 917-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a position where I can finally start my career in the managerial field. I have prior experience within this field between employment and my degree. I'm ready to get back into this field and begin my career.

Educational Background:

High School Dipolma from Hampton University, Hampton VA 1/2001 to 5/2007 (Business Management)

Job History / Details:

Summary

To secure a responsible career opportunity in an environment, where I can fully utilize my training, human resource, management skills, and education, while making a significant contribution to the success of my employer. Summary of Qualifications Supervised operations with up to 15 employees Interviewed and hired based on scheduling and business needs Trained and motivated employees to meet and exceed customer service expectations Monitored the quality of employees' to meet the company guidelines Budgeted labor hours and supply costs Successfully handled complaints from customers, which resulted in continued patronage Good communication skills in English and Spanish First Aid and CPR Certified Strengths include leadership, ambition, adapting to change and eagerness to learn. Ability to follow spoken and written instructions Versatility in method of instruction and ability to adapt quickly Non-Violent Crisis involvement Training

Experience

2009 to Current

Community Treatment Solutions Bridgeton, NJ

Behavioral Assistant

Effectively collaborated with behavioral therapists in developing behavioral therapy programs.

Provide behavioral interventions to children and adolescents in home and community settings.

Create and develop an individualized service plan for each child and youngster.

Manage and handle patients with behavioral problems.

Monitor record and document observations of patient behavior.

Instruct and counsel children and adolescents on positive behavioral aspects.

Develop and initiate appropriate recreational activities for patients.

2009 to Current

Source4Teachers Cherry Hill, NJ

Substitute Teacher

Provided support to the special education teacher as the instructional program is implemented.

Supervised students independently and in small groups as learning activities are conducted in line with teacher directions.

Helping in supervising students all through the school day, both within and outside the classroom, including lunchroom, bus duty, and playground.

Participated in general school duties as requested.

Manage classroom coverage of K-12 grade classes; assume all responsibilities of regular classroom teacher, including professional development.

2008 to 2009

Finish Line Vineland, NJ

Store Manager

Ensured store personnel was providing exceptional customer service, which includes answering questions and assisting with product selection, purchases, and returns.

Guarantees the store is clean, well organized, and properly merchandised.

Responsible for making sure all store policies, procedures, and controls are followed, as well as planning, organizing, and delegating work among staff.

2007 to 2008

Ikea NJ

Customs Compliance Clerk

Communicating with suppliers via fax or email to ensure they comply with customs regulations.

Verifying documents are eligible to cross over customs.

Executing daily office responsibilities.

Producing reports tracking products activity in and out of the company.

Training new employees on custom compliance obligations and tasks.

Checking to see if products meet certain criteria to be eligible for NAFTA programs.

2002 to 2005

Sam's Club Williamstown, NJ

Cashier

Handling all cash and credit card transactions in front end of store.

Balanced cash draw at close of shift.

Frequently assisted in closing store and assigning clean up tasks.

Duties also included retail shelf stocking, having direct contact with customers, and training new hires.

Managed front end of store during high volume sales.

2000 to 2002

Professional Cleaners Williamstown, NJ

Manager

Managed all contracts in this janitorial company.

Interviewed and screened candidates for jobs.

Met with business owners for new cleaning contracts.

Oversaw the completed work of all employees.

Ordered new supplies and uniforms.

Contacted previous employees about positions opening.

Education

2007 Hampton University Hampton, VA

B.S Business Management

Contact this candidate