Manager Customer Service

Confidential User

Email: ********@**************.***

Address:

City: Henderson

State: NV

Zip: 89014

Country: USA

Phone: 702-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A flexible and energetic manager seeking a role in a positive environment within the Hospitality Industry.

Educational Background:

High School Dipolma from Weber State University, Ogden UT 1/2001 to 6/1974 (business)

Job History / Details:

Background, Objective

A flexible and energetic manager seeking a role in a positive environment within the Hospitality Industry.

Summary of Skills

Customer-oriented

Strong leader

Hiring and training

Stable work history

Proficient with PC's

Microsoft word and Excel

Knowledge of P O S systems

Reservation system (Open Table)

Experience

March 2004 to February 2012

Hofbrauhaus Las Vegas Las Vegas, NV

Restaurant Manager

Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis.Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.Improved annual productivity by 12 percent. Consistently obtained highest rating from the county health department.

October 2002 to March 2004

Cannery Hotel and Casino Las Vegas, NV

Restaurant Manager

Responsible for the opening of this full sevice hotel. Interviewed, hired and trained FOH staff. Provided menu development and realistic budgets while assuring food quality and customer satisfaction.

June 1991 to February 2000

Binions Horseshoe Hotel and Casino Las Vegas, NV

Restaurant Manager

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Optimized profits by controlling food, beverage and labor costs on a daily basis.

Education

1974 Weber State University Ogden, UT

Bachelors Degree

Contact this candidate