Customer Service Sales

John Crisafulli

Email: *********@********.***

Address: * ***** *****

City: Coventry

State: RI

Zip: 02816

Country: USA

Phone: 214-***-****

Skill Level: Director

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

JOHN F. CRISAFULLI

Coventry, Rhode Island 02816

214-***-**** * *********@********.***

Motivated executive management professional with over 20 years of diverse experience impacting enterprise performance through skillful development and execution of visionary strategies and solutions that increase sales, drive business development, and propel strong financial results. Creative strategist, identifying and capitalizing on key opportunities, while maintaining strong customer focus to ensure profitability and sales growth. Dynamic leader, building exceptional teams aligned with corporate mindset and vision. Reputable for creating culture of teamwork and collaboration, while motivating individuals to top performances. Able to leverage extensive experience to bring stability and growth to wide range of organizations, from large retail chains to startups. Proven track record of establishing strong operational structures and taking companies to the next level. Passionate, willing to embrace challenges to drive results. Committed to operational and leadership excellence. Areas of expertise include:

Multi-Site Operations Management * Strategic Leadership * Customer Service * Financial Planning/Management

Market Analysis * Budget Management/Cost Control * Problem Solving * Merchandising/Store Design * Real Estate

New Store Openings/Relocations * Promotions * Communications * Staff Development/Motivation * Teaching/Training

PROFESSIONAL EXPERIENCE

RITE AID PHARMACY, Pittsburgh, Pennsylvania / Warwick, Rhode Island * 2006-2011

Leading retail pharmacy chain, with $26B in annual revenue and 4600+ stores.

Regional VP of Operations

Directed all operational activities and P&L functions for region, leading team of 10 with focus on sales goals/profitability, superior customer service, excellent store appearance, and initiatives that streamlined operational processes. Developed and executed several key process improvements, including inventory management system and cost/shrink control directives. Initiated and oversaw staff development programs, implementing succession planning models and using regular store visitations to assess progress, provide input, and obtain feedback. Analyzed all real estate deals to assess ROI information and support informed decision making. Ensured comprehensive communications with all stakeholders concerning periodic assessments of competitive environment and other relevant factors.

Operational Highlights

* Spearheaded leadership of Pittsburgh region (which had been without Regional VP for 1+ year), driving winning culture and building/leading top performing teams to establish region as number one within 5 different categories: sales increase vs. LY, customer service, payroll budget attainment, shrink control, and inventory turnover.

* Integrated newly acquired group of stores in New England region into Rite Aid culture, achieving buy-ins as needed and aligning operational processes with company vision. Established region as number-one in customer scores, payroll budget control, pharmacy inventory management, and shrink control by year 2.

* Built unified winning teams focused on meeting/exceeding all targets and goals by infusing high energy and passion into team culture and fostering accountability and development among individual members.

* Fostered strong staff development by facilitating leadership workshops and encouraging corporate executive input on performance improvement measures.

Financial Enhancements

* Propelled 4.5% growth in front-end sales (to $240M) in Pittsburgh region, exceeding all profit targets and goals and building to number one in company.

* Drove substantial annual volume growth for New England region to $550M to include pharmacy sales as well as front-end sales.

Awards and Recognitions

* Achieved number-one region in company in overall performance for Pittsburgh market, and attained number-one region in customer service scores for all of New England.

* Raised $480K+ for CMN/Hasbro Children`s Hospital.

JOHN F. CRISAFULLI * Page 2 * *********@********.***

SAV-ON OFFICE SUPPLIES, Fort Worth, Texas * 2003-2006

Retail and B2B firm, with 43 retail stores in 7 states and 65 reps for wholesale business.

Executive VP of Operations and Real Estate

Led all daily operational and P&L oversight for retail chain, directing team of 4 District Managers and 68 Account Representatives. Developed and implemented growth strategies to increase store count and extend company reach, while preparing/monitoring budgets and forecasts. Managed real estate function, finding optimal locations and negotiating and closing deals. Collaborated with CFO on real estate pro-formas and acquisition contracts. Developed and facilitated creative training approach for sales reps to build wholesale business. Oversaw vendor management with new store openings. Orchestrated communications with capital owners.

Operational Highlights

* Chartered turnaround of retail/wholesale chain, transforming from organization $7M in debt to positive cash flow. Grew retail business from 43 to 63 stores within 18 months through key acquisitions and new store openings, working with limited capital budget and overcoming cash flow challenges.

* Initiated major process optimizations, including development of new compensation program for sales reps and collaboration with President to implement new inventory control program to improve cash flow.

Financial Enhancements

* Delivered strong financial results, with combination of revenue growth from $45M to $70M and critical reduction in operating expenses (including 20% payroll decrease).

MJ DESIGNS, Dallas, Texas * 2000-2003

Arts and crafts retail store chain (50K+ sq ft each).

Senior Vice President of Operations

Led all operational functions for retail chain, directing team of 12 Mass Merchant Store Managers (with multiple departmental units in each store). Managed specific activities related to operations and growth, including sales promotions, business planning, expense control/budgeting, loss prevention, and real estate administrative matters.

Operational Highlights

* Drove major improvement in store performance via introduction of initiatives aimed at boosting efficiency and staff effectiveness, including streamlining positions, revamping management bonus incentive program, and design and facilitation of sales and management development training program.

* Built and maintained important collaboration with marketing department on merchandise selection for advertising and promotional campaigns.

Financial Enhancements

* Increased profitability by boosting sales on high gross margin categories through strategic remodeling/upgrading of store sites. Also improved product sales via design and implementation of store merchandising plan-o-grams that enhanced in-store presentations.

* Delivered 3% reduction in payroll through development and execution of new payroll control system.

LETS TALK CELLULAR AND WIRELESS, Miami, Florida * 1999-2000

Telecommunications retail company.

Vice President of Operations and Real Estate

Led all operational aspects of 275 retail stores in 22 states and Puerto Rico, with $140M in annual revenue. Directed executive management team, including 3 VPs, 33 District Managers, and Directors of Budgeting, Training, Construction, and Lease Administration. Created key strategies aimed at loss prevention and cost controls. Managed merchandising and inventory control functions.

Operational Highlights

* Spearheaded comprehensive restructuring of all operations, driving major cost reductions by eliminating executive level of management and evaluating/replacing 15 underperforming area managers.

* Developed new store prototype/model, collaborating with national brokers to determine strategic direction for new store openings and site remodels.

* Created and implemented new sales training manual to ensure homogenization across all sites.

JOHN F. CRISAFULLI * Page 3 * *********@********.***

CHIEF AUTO PARTS, Dallas, Texas * 1994-1998

Auto parts retail chain.

Senior Vice President

Managed all sales and operational functions for 85 stores (with $125M in revenues) as member of Executive Operating Group. Contributed key financial oversight to operation, preparing and presenting monthly/quarterly financial summaries and reports. Created programs to boost profitability and growth, including marketing/merchandising strategy, real estate selection, loss prevention, and advertising and promotional initiatives.

Operational Highlights

* Designed and executed major growth strategy aimed at identifying and pursuing opportunities that enhanced competitiveness within market.

* Achieved high levels of customer satisfaction through creation/implementation of 1-year part guarantee.

Financial Enhancements

* Chartered 18% increase in comp sales via strategic development and execution of aggressive store relocation solution that enabled closing of unprofitable units and new entry into promising markets.

* Generated strong revenue growth, including 6.2% increase in sales and 140.6% growth in earnings.

Career note: Additional professional experience includes District/Area Manager for Revco Drug Stores, Inc. (Twinsburg, Ohio), Chief Operating Officer at Plant Plant, Inc. (Atlanta, Georgia), and Senior Vice President/Chief Operating Officer at Peoples Drug Stores, Inc. (Alexandria, Virginia/Atlanta, Georgia). Details available on request.

EDUCATION

Bachelor of Science in Business Administration, Minor in Accounting

Postgraduate Coursework

University of Baltimore, Baltimore, Maryland

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