Management Customer Service

John McCoy

Email: *********@********.***

Address: *** ******* **.

City: Coppell

State: TX

Zip: 75019

Country: USA

Phone: 469-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John M. McCoy, Jr.

406 Cambria Drive, Coppell, Texas 75019

469-***-****(home), 469-***-****(mobile) / *********@********.***

Management - Program / Project / Operations / Planning / Scheduling

SUMMARY OF QUALIFICATIONS

An experienced professional in the aerospace industry with a "whatever it takes" attitude toward the completion of projects in logistics, the procurement process for supplies and services for both government and commercial customers, cost and schedule accountability in an Earned Value Management System (EVMS), and accepting the challenging demands in the workplace of today with a decisive response to ensure strategic and productivity requirements are met.

A self-starter with a background in responding immediately to problem issues with corrective action; and planning and scheduling from request for bid/quotation, award, production, status, delivery, invoice, payment and accrual through industry knowledge, follow through, and interaction with other departments.

Key Strengths:

Operations Project Management Contract Management Strategic Planning Account Management Customer Service

Problem Solving Analytical Skills Budgeting Management Financial Analysis / Planning Financial Management

Program Management Communication Interpersonal Skills Compliance Organizational Skills Panning / Coordinating

PROFESSIONAL EXPERIENCE

Bell Helicopter Textron, Inc. - Senior Cost / Schedule Analyst, Armed Reconnaissance Helicopter (ARH) and

V-22 Tilt Rotor 2004-2008

Provided weekly direct labor hour reports and updated status information in support of Control Account Managers (CAM) and Work Package Leads (WP).

Analyzed, prepared and produced data in real time, and reported, to determine status of assigned control accounts.

Projected percentage of work completed, prepared estimate to complete (ETC) for labor hours and other cost elements, and anticipated completion dates. Based on results of inputs, assisted Control Account Managers (CAM) with adjustments to work package activities to project accurate schedule status.

Supported monthly reporting of direct and indirect cost elements to identify and explain variances to contractual thresholds.

Validated Estimate at Completion (EAC) relative to the contract baseline on a semi-annual basis, or as required or requested.

Established baseline values through the Integrated Baseline Review (IBR) process to meet contractual requirements.

Experienced in re-baseline of contractual values as a result of customer requests for Over the Baseline (OTB).

Accountable for the Avionics portion of Armed Reconnaissance Helicopter.

Participated with co-workers and organizations in the recertification of Bell's financial, cost and schedule reporting system that is now referred to as an Earned Value Management System (EVMS) industry wide. Bell was certified as compliant in 2010.

Self-nominated for transfer to a new program for design and development of the Armed Reconnaissance Helicopter (ARH) for the U.S. Army that required development, submittal, review and acceptance of the contractual baseline delivery schedule and budget allocation. Completed ahead of the revised completion date.

Global Technical Services - Cost / Schedule Analyst, V-22 Tilt Rotor 2003-2004

Hired through Global on contract-to-hire basis in support of the V-22 Tilt-Rotor program. Hired by BHTI for full time, direct employment, August 2004. Performed similar functions as noted above for Bell Helicopter Textron, Inc.

Participated in implementation of an Earned Value Management System (EVMS), replacing existing cost and schedule management systems.

Initially responsible for the Engine Nacelles portion of the V-22 Osprey Tilt-Rotor, then, Fuel System and Propulsion.

Electrocom Automation, L.P. Inc. - Project Administrator 1991-1992

Handled accumulation, computation, reporting and control of direct and indirect labor hours, material and other cost elements for procurement contracts with the Canadian and U.S. Postal Service and the U.S. Treasury Department.

Provided daily, weekly and monthly reporting of data to different levels of management, concentrating on labor hour actuals charged to different programs and activities.

On occasion, included review and validation of departmental estimates for direct labor hours and material.

John M. McCoy, Jr. Rsum Page Two

LTV Aerospace and Defense Company 1980-1991

Interfaced with Engineering, Manufacturing Engineering, Contracts Administration, Estimating, Pricing, Manufacturing, Procurement, Invoicing / Payment, Production Control, Shipping, Quality Assurance, equivalent D.O.D. personnel, plus other Logistics and Program management personnel. Provided on-call support on a 24-hour 7-day basis.

Senior Pricing and Cost Control Administrator 1989-1991

Priced and proposed Request for Proposals (RFP), Invitation for Bids (IFB) and contractual line item requirements.

Coordinated creation, receipt and review into finance and contract departments, for other functional department estimates and subsequent pricing.

Authorized release, then monitored budgeted labor hours, material, and other direct and indirect cost elements.

Participated in cost / trade studies for potential resourcing suppliers or moving from supplier to in-house manufacture or vice versa, on occasion as requested.

Accountable for the C-17, Engine Nacelles portion, as a major subcontract provider to McDonnell Douglas (now Boeing).

Program Manager 1987-1988

Primary responsibility for satisfying all contractual requirements for completion of modification contracts with the United States Air Force and Air National Guard units. Assisted other Program Management personnel on various programs as workload allowed and as requested.

Involved in high level daily contact with Engineering, Manufacturing Engineering, Contract Administration, Quality, Manufacturing, Materials, Logistics, Production Control and Shipping to ensure timely and compliant delivery of contractual requirements. Included both hardware and data items.

Promoted into a function by personal request of other Program Management personnel. Instrumental in reducing a 6-month backlog in a multi-million dollar contract with Air Force National Guard in a 4 month period. Maintained deliveries, invoicing and accruals as required by contract, resulting in nomination for Performer of the Quarter Award, fall 1988.

Senior Supply Order Administrator 1980-1987

When hired as a Supply Order Administrator, it was the first time anyone was hired in that capacity in 10 years. Based on performance, received an interim pay raise after 6 months of employments.

Received, reviewed for compliance, released, status through delivery, then ensured invoice and payment for supply and service contracts. Utilized whatever was required to deliver contractual requirements (hardware).

As with Program Manager position, involved in daily contact with a variety of functional departments to ensure timely and compliant delivery of hardware in support of a variety of U.S. Navy, U.S. Air Force and Air National Guard units and aircraft.

Supported hardware delivery requirements for the Boeing Aircraft company and the McDonnell Douglas Aircraft Company for a variety of aircraft, often on an expedited basis.

Received recognition from the 49th Armored Division, Texas National Guard, for assistance in resolving a supply related situation.

Selected as the individual to be cross trained in every responsibility in the group. Eventually able to perform all responsibilities from technical review to processing Request for Quotation / Bid.

Additional Experience:

Cracker Barrel Old Country Store - Server 2012 - Present

Servicing food in a restaurant setting.

Randstad USA - Receiving/Warehousing 2012-2012

Received, Q. C. for part physical condition, paper work accuracy, prepare for stocking or shipment

LSI Staffing - Customer Services Representative 2011-2011

Provided status, reporting and resolution of freight / shipping issues for third party forwarder.

Wal-Mart Stores, Inc. - Merchandise Supervisor 2010-2011

Merchandise Supervisor for Toy, Bicycle and Camera Departments.

The Home Depot - Sales Associate 2010-2010

Seasonal employment within the flooring department.

EDUCATION

University of Texas at Arlington - B.S., Criminal Justice

Technical Skills:

Primavera P3.5 and P5 MS Project 2003

Winsight MS Office 2007, including Excel

PowerPoint Fork Lift OSHA Certified

IMS based systems for Cost Control, Reporting and Inventory Management SAP(basic)

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