Engineer Technical Support
Resume:
Phillip Mazzoni
Email: ********@***********.***
Address:
City: concord
State: CA
Zip: 94518
Country: USA
Phone: 925-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Technical Support Engineer I have worked as a technical support engineer at Hurricane Electric for 9 years. Duties ranged from answering support calls for webhosting customers, colocation customers and transit customers. This included troubleshooting network issues, helping people with email problems, DNS issues and configuration of zone files, repairing computers and diagnosing server problems.
Educational Background:
High School Dipolma from Cal state Hayward, Hayward CA 1/2001 to 4/1999 (computer science)
Job History / Details:
Professional Summary
Technical Support Engineer
I have worked as a technical support engineer at Hurricane Electric for 9 years.
Duties ranged from answering support calls for webhosting customers, colocation customers and transit customers. This included troubleshooting network issues, helping people with email problems, DNS issues and configuration of zone files, repairing computers and diagnosing server problems.
Core Qualifications
Excellent customer relations
Able to troubleshoot a wide variety of network and computer problems
ability to run and make ethernet cables and fiber
experienced in setting up local wifi
Familiarity with networking equipment such as routers and switches
Obtained comptia network certification
initiated contact with the city of Concord to offer citywide
met with city council members and secured a franchise agreement to begin pilot project
Experience
September 2003 to September 2012
Hurricane Electric Haywayd, ca
Technical support engineer
Worked with customers on phone and email to troubleshoot a wide vvariety of problems from software installation, cgi problems, dns issues, email and network issues and diagnosis.
Education
1999 Cal state Hayward Hatward, ca
Bachelor of Science computer science
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