Customer Service Representative
Resume:
Jovanna Shaw
Email: ********@*****************.***
Address:
City: Brooklyn
State: NY
Zip: 11236
Country: USA
Phone: 718-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dependable, dedicated individual capable of working as part of a team or independently is seeking a full time position as a Customer Service Representative where I can utilize experience in a challenging environment to achieve the company goals.
Educational Background:
High School Dipolma from College of Staten Island, Staten Island NY 1/2001 to 12/2002 (Sociology)
High School Dipolma from Gateway Job Crops, Staten Island NY 1/2001 to 12/2012
Job History / Details:
Professional Objective
Dependable, dedicated individual capable of working as part of a team or independently is seeking a full time position as a Customer Service Representative where I can utilize experience in a challenging environment to achieve the company goals.
Core Qualifications
Quick learner
Results-oriented
Computer proficient
Cooperative
Strong attention to details
Handle the public with professionalism
Creative problem solving
Multi-task management
Customer Service
Strong communication skills
Experience
February 2012 to September 2012
Bull's Auto Repair Brooklyn, NY
Receptionist
Server as first point of customer contact in person and via telephone; scheduled appointment; purchased office supplies and preformed data entry.
Deposit cash in business account and balanced account at the end of month
Keep track of company inventory; order parts; and prepared daily invoices.
Received and sort income mail, filing faxing and copying document
August 2005 to May 2011
Empire State Building Observatory New York, NY
Customer Service Representative
Coordinate group sales.
Troubleshoot and resolved customer inquiries.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Recommended and helped customers select merchandise based on their needs.
Trained new employees on company customer service policies and service level standards.
Informed customers about sales and promotions in a friendly and engaging manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Retained and ensured proper handling of Internet vouchers, NY city pass, and special tickets.
Greet customers upon entrance and handled all cash and credit transactions
Handled over $12,000.00 a day in cash sales and balance daily cash deposit with a zero error rate.
February 2005 to June 2005
Watson Inc. Copiague, NY
Production Operator
Coordinated closely with quality control regarding products awaiting dispositions.
Ensure batch records, equipment log books, and other relevant records are current; assisted in batch record reconciliation activities.
Track equipment downtime and uptime performances.
Report process or equipment problem to supervisor, perform minor or basic troubleshooting on blister packaging equipment.
Set-up and operator equipment for processing operations.
Follows SOP and GMP guidelines.
July 2004 to January 2005
Pfizer Inc. Brooklyn, NY
Production Operation
Help established and adjusted work procedures to meet production schedules.
Operated packaging production equipment to package all pharmaceutical drugs within FDA regulations.
Check product and package for appropriate attributes, including lot number, expiration date and correct labeling.
Ensures batch record is in correspondent with line set-up.
September 2002 to May 2004
EL Pollo New York, NY
Receptionist
Answer busy phone lines; screened telephone calls and inquiries and directed them to the appropriate party.
Handled incoming and outgoing correspondence, including mail, email and faxes.
Set appointment
Assisted with time sheet and payroll.
Order office supplies.
Education
2002 College of Staten Island Staten Island, NY
Bachelor of Arts Sociology
1998 Gateway Job Crops Brooklyn, NY
Certificate Business Administration
Professional Affiliations
Member, Alumni Association
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