Customer Service High School

Julius McGrady

Email: ********@**********.***

Address:

City: Cleveland

State: OH

Zip: 44112

Country: USA

Phone: 216-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Server with 2 years fine dining experience. Proven ability to build repeat clientele. Talented Food preparation professional with 4 years food service experience in all types of restaurant facilities. Motivated food serving professional with 2 years food and beverage experience in casual and fine dining.

Educational Background:

High School Dipolma from Tri-C, Cleveland OH 1/2001 to 2/2009 (G.E.D.)

Job History / Details:

Summary

Experienced Server with 2 years fine dining experience. Proven ability to build repeat clientele.

Talented Food preparation professional with 4 years food service experience in all types of restaurant facilities.

Motivated food serving professional with 2 years food and beverage experience in casual and fine dining.

Highlights

Restaurant experience

Special event catering

Back of house operations

Extensive food/beverage knowledge

Ability to build strong customer relationships

Ability to communicate clearly

Ability to handle fast-paced environment

Ability to work fast and accurately

Accomplishments

Increased customer attendance at the restaurant by providing fast and friendly service.

Answered telephone calls and responded to inquiries.

Assigned customers to tables suitable for their needs and according to rotation.

Helped with preparation, set-up, and service for catering events.

Prepared checks itemizing total meal costs and sales taxes.

Stocked bar with beer, wine, liquor and related supplies.

Stocked service stations with items such as ice, napkins and straws.

Took food orders and relayed orders to kitchens or serving counters.

Wiped tables and seats with dampened cloths and replaced dirty tablecloths.

Experience

April 2012 to September 2012

Tavern Co. Cleveland Hts., Ohio

Server

Cleaned bars, work areas, and tables

Greeted customers in the restaurant, took orders, handled payment and thanked customers.

Informed customers of establishment specialties and features of the day.

Inspected dining and serving areas to ensure cleanliness and proper setup.

Prepared and served alcohol beverages.

September 2012 to October 2012

The1Pit Richmond, Ohio

Lead Server

Took beverage orders directly from customers.

My responsibility to make sure that the customer is enjoying their meal.

Go above and beyond expectation for great customer service.

Wrote customers food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff.

Buss and clean tables.

January 2012 to March 2012

Applebee's Lynhurst, Ohio

Server

Accepted payment from customers and made change as necessary.

Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages

Examined trays to ensure that they contained required items

Informed patrons of establishment specialties and features

Education

2009 Tri-C Cleveland, Ohio

GED G.E.D.

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