Customer Service High School

Susan Moody

Email: ********@*****-********.***

Address:

City: Swansboro

State: NC

Zip: 28584

Country: USA

Phone: 252-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

*Professional, experienced at working in fast paced environments demanding strong organizational, technical and interpersonal skills seeking a position where these skills will be fully utilized and further developed *Highly enthusiastic customer service professional with 20 years client interpersonal experience

Educational Background:

High School Dipolma from Carteret Community College, Morehead City NC 1/2001 to 5/2009 (Esthetics Technology/Licensed by state of NC)

Job History / Details:

Career Overview

*Professional, experienced at working in fast paced environments demanding strong organizational, technical and interpersonal skills seeking a position where these skills will be fully utilized and further developed

*Highly enthusiastic customer service professional with 20 years client interpersonal experience

Core Strengths

Strong organizational skills

Energetic work attitude

Telecommunication skills

Adaptive team player

Active listening skills

Sharp problem solver

Opening/closing procedures

Courteous demeanor

Work Experience

July 2009 to Current

A Flair For Hair Emerald Isle, NC

Licensed Esthetician

*Specialize in skin care, microdermabrasions, facials, event makeup

*On call M-W F

*Maintain client records, products, frequency of services

*Greet clients, instruct and direct to proper location for service

*Collect payment for services

*Express appreciation and invite customers to return

July 2010 to October 2011

Riso's Iltalian Restaurant Swansboro, NC

Server/Hostess

*Family owned restaurant

*Approx. 2 nights per week

*Greeted/seated customers

*Food/drink orders

*Delivered orders in timely courteous manner

*Collected payment for services

*Expressed appreciation and invited customer to return

August 2002 to July 2009

Moody Construction Newport, NC

Secretary/Treasurer

*Ran Business out of home office

Approx. 15-20 hours per week

*Maintained all records for site work

*Interacted with current and potential clients in regards to time lines, specifications, and cost

*Collected/deposited draws for ongoing projects

*Paid project invoices/bills in timely manner

November 1993 to April 2001

Goodyear Coastal Tires Newport, NC

Secretary/Assistant Mgr.

*Worked under deadlines and responded to service requests

*Answered incoming calls, 2 line phone system

*Scheduling for all incoming services

*Greeted customers and obtained information pertinent to service

*Entered customer/service information into data base

*Quoted/sold tires, received commissions

*Daily balance sheet/deposits

*Accounts receivable

*Collected payment for services

*Expressed appreciation and invited customer to return

Educational Background

2009 Carteret Community College Morehead City, NC

Licensed/certified by State of NC Esthetics Technology

*Completed 600 hours

*Attended August 2008 thru May 2009

*Completed and passed State Board Examination in May 2009

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