Customer Service High School
Resume:
Raymond Burns
Email: ********@**********.***
Address:
City: Seymour
State: CT
Zip: 06483
Country: USA
Phone: 203-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
High-energy team leader focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor.
Educational Background:
High School Dipolma from NVCC and GWCC, Waterbury CT 1/2001 to 12/2008 (Business Management)
High School Dipolma from Shelton High School, Waterbury CT 1/2001 to 12/2012
Job History / Details:
Summary
High-energy team leader focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor.
Highlights
Customer- and service-oriented
POS systems
Cash handling accuracy
Inventory control procedures
Excellent communication skills
Energetic self-starter
Results-oriented
Reliable and punctual
Operations management
Staff development
Computer-savvy
Calm under pressure
Extremely quick learner
Team management
Focused on customer satisfaction
Scheduling
Experience
April 2007 to Current
The Golf Club at Oxford Greens Oxford, CT
Golf Shop Manager
Managed team of 20 employees
Lead incentive performance plan which motivated staff and resulted in a 99 percentage data capture which put us #3 out of 100 Billy Casper Managed golf courses in the US.
Increased profits by initiating and managing the tee sheet to maximize daily revenue.
Consistently recognized by management for providing superior customer service.
Worked closely with team and members to renew and add overall memberships.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Guaranteed positive customer experiences and resolved all customer complaints.
Regularly sought opportunities to up sell and add on additional merchandise.
Performed store opening and closing duties, including counting cash drawers, locking and alarming the restaurant, golf shop and cart barn and checking all equipment for proper functioning.
October 1994 to Current
A1 Trucking Bridgeport, CT
Service and Installs
Seasonal Position
Reviewed and verified all work was in compliance with sales orders and customer requirements.
Retrieved correct materials from product inventory to perform various fabrication duties.
Determine materials, tools and equipment needed for product orders.
Described merchandise and explain operation of merchandise to customers.
Maintained and serviced 50 snow removal accounts.
Installed all after market trucking equipment on various types of trucks.
February 2006 to April 2007
Stamford Holiday Inn And The Heritage Hotel and Golf Resort Stamford, CT
Night Auditor
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Kept records of room availability and guests' accounts, manually or using computers.
Assisted guests with any special requests during their visits.
Generated sales and inventory reports from a variety of sources, maintaining a 100 percentage accuracy rate.
July 1994 to June 2000
United Parcel Service Stratford, CT
Supervisor
Consistently recognized by management for providing superior customer service.
Promoted to Team Lead after only 3 months in position.
Managed team of 36 employees. 200 employees in all between 7 Supervisors.
Developed before and after work program to build management employee relationships which also increased attendance.
Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.
Sorted cargo before loading and unloading.
Maintained and enforced a safe and clean working environment at all times.
Established and adjusted work procedures to meet production schedules.
Supervised production schedules, production quality and on time delivery.
Trained, developed and counseled employees to develop a high performing team.
Developed and maintained strong and clear communication and rapport with UPS personnel.
Organized, prioritized and managed hub maintenance projects to keep facility safe, efficient and clean.
September 1990 to July 1994
Bradlees Department Store Shelton, CT
Bradlees Department Store
Managed team of 15 professionals.
Increased profits by developing, initiating, and managing Layaway Program
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Administered all point of sale opening and closing procedures.
Education
2013 NVCC and GWCC Waterbury, CT
Working towards Associate Degree Business Management
1992 Shelton High School Shelton, CT
High School Diploma
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