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Engineer Customer Service

Location:
India
Posted:
December 01, 2012

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Resume:

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Resume Title: Anish Nair

Resume keywords summary: Network

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Work Experience

Experience level:

*-* *****

Profile/Cover Letter:

ANISH V NAIR

Mobile: +91-982******* E-Mail: **********@**********.***

Looking for challenging career opportunities in Networking Operations / System Administration with a reputed organisation.

PROFILE

A competent professional with more than 2 years of experience in Project Planning & Networking Operations.

Adroit in improving network functioning and ensuring delivery of high standard of customer service.

Gained exposure in managing networking operations of Routing, Switching, Voice, Security & Provisioning.

Sound knowledge of various types of networks, network devices, security devices, software used for security, viz. Cisco Routers, Switches, IP Phones & Antivirus.

Ability to oversee complex projects concurrently with knowledge and experience of diverse technologies.

A dynamic leader with excellent communication, relationship management, interpersonal, analytical and problem-solving skills.

CAREER CONTOUR

Jun 08 till date Datacraft India Ltd., Mumbai

(on contract with Sequel Mynd Solutions)

The Growth Path

Jun 08 May 10 Field Engineer / Resident Engineer (L1) - SBI Datacenter, Belapur. Also was a Resident Engineer for SBI Life SEP 11 project.

May 10 Current Resident Engineer (L2) Syndicate Bank Datacentre, DAKC, KhoparKhairne

Key Responsibilities:

Configuring the following Routers, Switches, Modems & IP Phones

Cisco 1751, 1841, 3745, 3845, 7206 & 7507 Routers

Cisco 2950,2960,3550,4506,4507,6506 & 6509 Switches

Tellabs CTS-U 8110 MLLN, STU 160 Tellabs MLLN & ASMi-52,RAD non-MLLN modems as well as IPStar IDUs

Cisco 7000 series IP Phones.

Troubleshooting / maintaining Leased Lines, ISDNs, PSTN, MPLS and Broadband Links by co-ordinating with ISPs like MTNL, BSNL, TTML, Bharti Airtel & Reliance.

Mainly worked on protocols like OSPF, EIGRP, BGP, RIP, static routes and HSRP.

Co-ordinating with BSNL, HCL Comnet and Hughes Communications for VSAT links.

Implementing security in the network by configuring Cryptos for IPSEC VPN, SSH, AAA and desktop security by means of Symantec Endpoint Protection Antivirus (MR5).

Maintaining Symantec Mail Security (SMS) and Symantec Web Security (SWS) proxy server.

Imparted training to 3 Junior Engineers.

Ensuring maximum uptime in all branches and creating daily reports of uptime from Global Dashboard & ensuring SLA (Service Level Agreement) is not breached beyond 1% in all the branches.

Liaising with ISPs and other vendors for faster resolution of connectivity issues.

Carrying out proactive actions to negate any connectivity issues and thereby ensuring maximum uptime.

Ensuring more than 98% SLA for all the connectivity issues.

Maintaining Mean Time to Resolution (MTTR) of less than 4 hours for daily to daily connectivity issues.

Significant Highlights:

Merit of having worked for key clients like State Bank of India, Syndicate Bank, C-Edge Technologies Ltd.

Actively involved in implementation and rolling out of Symantec Endpoint Protection (SEP 11) Antivirus across all branches of SBI Life Insurance Ltd.

Major Projects Executed:

Project Title : SBI Connect

Client : State Bank of India

Location : Mumbai

Team Size : 8

Platform / OS : Cisco Routers, Switches and IP phones

Role : Field Engineer / Core Engineer (L1)

Scope :

The project deals with maintaining network of State Bank of India and its associate Banks.

The network consists of over 16000 branches.

Project Title : Syndicate Bank Connect

Client : Syndicate Bank

Location : Mumbai

Duration : 2 months (Currently on this project)

Team Size : 8

Platform / OS : Cisco Routers and Switches

Role : Resident Engineer (L2)

Scope :

The project aimed at implementing of network design, configuring and troubleshooting of routers & switches of all branches of Syndicate Bank.

Project Title : Rural Banking Cedge Connect

Client : C-Edge Technologies Ltd.

Location : Mumbai

Duration : 2 months

Team Size : 2

Platform / OS : Cisco

Role : Core Engineer

Scope :

The project involved implementing, configuring and troubleshooting the network of C-Edge Technologies Ltd. which has over 2500 Rural Branches on VSAT links.

PROFESSIONAL CERTIFICATIONS

Currently pursuing CCNP (Switching).

CCNA CISCO Certified Professional CSCO11437030 (Date of Expiry: 13th Feb, 2013)

CCNP (BSCI) CISCO Certified Professional CSCO11437030 (Date of Expiry: 13th Feb, 2013)

TRAINING / SEMINAR ATTENDED

Seminars on MPLS and BGP organized by Datacraft India Ltd.

CCNA & CCNP Training from private institutes.

INDUSTRIAL TRAINING

Attended training by HCL Infosystems for 6 months on Cisco, Windows, Linux, SQL & Oracle.

ACADEMICS

B.E. (Electronics & Telecommunication) Mumbai University 2007 Scored 61%

PERSONAL DOSSIER

Date of Birth : 30th December, 1985

Address : 404/2C, N.G. Royal Park, Near Nitco Tiles, Kanjur Marg (East), Mumbai 400042

Phone No.: +91 - 22 - 25798677

Passport No. : F3049026

Languages Known : English, Hindi, Marathi & Malayalam

Preferred Industry : IT - Hardware & Networking / Telecom / ISP

Preferred Location : Mumbai

Employer: Datacraft India ltd.

Job Title: Network Engineer

Start Month/Year: 06/2008

End Month/Year: Current

City: Mumbai

Country: India

Description: Not Specified

Background and Experience

Education Level: Bachelor's Degree

School Name: K.C.

Major: Electronics and Telecommunication

City: Mumbai

Country: India

Graduation Date: 15/07/2007

Description: Not Specified

Languages

Language Level

English Fluent

Job Preferences

Job Category: Technical Implementation (TI)

Job Type: Full-Time Employee

Job Status: Immediate

Desired Salary: $6000 per year

Desired Location: Mumbai

Willing to Relocate: Yes



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