Customer Service High School

Destonee Lippel

Email: ********@********.***

Address:

City: Renton

State: WA

Zip: 98055

Country: USA

Phone: 206-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Mariner High School, Everett WA 1/2001 to 6/2008 (High School Diploma)

Job History / Details:

Professional Summary

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Skill Highlights

Strong organizational skills

Courteous demeanor

Creative problem solver

Strong client relations

Listening skills

Energetic work attitude

Excellent communication skills

Cash management

MS Windows proficient

Store maintenance

Fast learner

Multi-line phone usage

Work Experience

August 2010 to November 2012

SPRINT Renton, WA

Sales Representative

Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Earned management trust by serving as key holder, responsibly opening and closing store.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

July 2008 to March 2009

MACY'S Lynnwood, WA

Sales Representative

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Accurately balanced cash drawer after every shift.

Assisted customers with store and product complaints.

Prevented store losses using awareness, attention to detail and integrity.

Education and Training

2008 Mariner High School Everett, Washington

High School Diploma

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Sales

Consistently generated additional revenue through skilled sales techniques.

References

Michelle Berry Manager

Sprint

Office: 425-***-****

Email:

(former supervisor)

Darin Jensen General Manager

Sprint

Office: 425-***-****

Email:

(former supervisor)

Jason Bosse General Manager

Sprint

Office: 425-***-****

Email:

(former supervisor)

Mike McDaniles

Sprint

Office: 253-***-****

Email:

(former manager)

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