Customer Service Years Experience

Confidential User

Email: ********@**-********-********.***

Address:

City: Daly City

State: CA

Zip: 94014

Country: USA

Phone: 650-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated customer service specialist with over 7 years experience in dynamic customer-service/administrative related roles. Possesses a contagious and positive work ethic that is driven by a willingness to help others and provide the best and effective outcome.

Educational Background:

High School Dipolma from San Francisco State University, San Francisco CA 1/2001 to 5/2005 (Biology)

Job History / Details:

Professional Summary

Dedicated customer service specialist with over 7 years experience in dynamic customer-service/administrative related roles. Possesses a contagious and positive work ethic that is driven by a willingness to help others and provide the best and effective outcome.

Core Qualifications

Records, addresses and resolves cases in CRM (Customer Relationship Management) Software

Screens and approves Knowledge Base data

Problem resolution management

Responds to inquiries regarding products and services

Maintains confidential patient data, files and records

Communicates daily with healthcare professionals regarding confidential patient results/information

Knowledge of Medical Terminology

Knowledge of operations at high volume clinical laboratory

Performs precise specimen handling

Operated laboratory equipment / instruments

Executes multiple projects simultaneously

Adheres to strict compliance regulations

Versed in multiple MS Applications

Adapts to new software quickly

Demonstrates an active team player attitude

Provides quality customer service

Displays interpersonal skills

Takes direction well and adapts quickly to work environment

Executes attention to detail

Communicates effectively both orally and in writing

Maintains professionalism and composure in stressful situations

Coordinated schedules and events

Illustrates compassion about community, diversity and patient care

Types 50-60 WPM

Experience

November 2009 to Current

Ascend Clinical Redwood City, CA

Clinical Support Specialist

Liaison between Ascend Clinical and their clients. Ascend Clinical is a fast paced clinical dialysis laboratory that serves independent dialysis clinics, chains and hospital-based providers. Core departmental functions are to provide clients with precise clinical information and assist with technical needs in a timely manner. The laboratory is an integral component to patient care, therefore we work closely with the scientists and technicians, and use our problem-solving and relationship fostering skills to supply our clients with quality support.

May 2006 to November 2009

Ascend Clinical (formerly Satellite Laboratory Services) Redwood City, CA

Medical Laboratory Assistant II

Preanalytical Department at Ascend Clinical, formerly named Satellite Laboratory Services. Front line laboratory assistant focusing on initial specimen handling. Accessioned specimen upon arrival to the laboratory and ensured it's readiness for testing. Executed attention to detail and initiated problem management. Rotated different bench assignments enabling well rounded experience. Gained a full scope of what it takes to provide quality clinical laboratory outcomes.

November 2005 to May 2007

Four Seasons Silicon Valley Palo Alto, CA

Spa Coordinator

Receptionist and front office coordinator of spa operations at the Four Seasons Spa in Silicon Valley. Demonstrated polished customer interaction. Catered to a broad range of clientele, from high profile guest to locals. Organized and maintained daily treatment appointments, and coordinated provider and spa attendant schedules. Monitored spa merchandise inventory. Received extensive training from a company that is globally known for its premier customer service.

Education

2005 San Francisco State University San Francisco, CA

Bachelor of Science Biology

Minor in Asian American Studies

Contact this candidate