Manager Project

Amy Miller

Email: *********@********.***

Address: 2601A Van Dyke Avenue

City: Raleigh

State: NC

Zip: 27607

Country: USA

Phone: 919-***-****

Skill Level: Management

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RESUME OF AMY E. MILLER

2601A Van Dyke Avenue

Raleigh, North Carolina 27607

Phone: 919-***-****

*********@********.***

Education

Spring 1993- Fall 1996 NORTH CAROLINA STATE UNIVERSITY

Masters of Science in Communications: Completed twenty-four credit hours.

1984-1988 UNIVERSITY OF NORTH CAROLINA AT GREENSBORO

UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL (Summers)

Academic Bachelor of Arts degree in English with additional emphasis on psychology

* Awarded Causey Scholarship for excellence in short story writing

June 1993-June 1998: NC Notary Public, Durham County

July 1990: NC Nurse Assistant I, License No. 029460

Work Experience

June 2009 - Present

HOME INSTEAD SENIOR CARE SERVICES - Care Giver/Companion

June 2008 - Aug 2008

Frankel Staffing - Temporary Associate

Worked for Med-El Corporation, an international cochlear implant devices company while staff member was on medical leave. Duties included daily office administrative tasks and providing specific project support for a staff of sixty.

March 2008 - June 2008

Research Triangle Institute (RTI) Call Center Services - Institutional Contact

In a call center environment, I worked on behalf of the Department of Education to cultivate candidates for the National Postsecondary Student Aid Study (NPSAS08), speaking directly with many levels of educational institutions and then working for the help desk to coordinate their database uploads of potential contacts.

Feb 2005 - Jan 2007

AMERICAN CANCER SOCIETY - Office Coordinator

Began as a temporary associate through Office Team, then hired as a full time Staff Assistant. Duties included administrative support, income processing and reporting. In June 2006 I was promoted to Office Coordinator and assumed all duties of office and facility operations. Coordinated new hires, a move to a new office, and maintained administrative project work support for large staff of thirty people, in office and home based.

Sept 2004 - Sept 2005

ROBERT HALF INTERNATIONAL / OFFICETEAM - Temporary Associate

Three temporary full time opportunities where duties entailed daily office administration and organization MSAccess database recording for year-long project, an office move requiring extensive file archiving; financial database entry, and event coordination.

July 2002 - July 2003

REALMED CORPORATION - Account Executive

Sales associate for BCBSNC as a third party vendor. Responsible for Central NC, making daily presentations to physician offices, trade associations, and corporate entities. RealMed is a web-based software solution facilitating insurance eligibility research and real-time claims processing.

* Sales in 2002/03 included 3 private physician practices, 2 Raleigh IPA groups, and NCSU Student Health Services (second largest claim filing group in NC).

* Met quarterly sales goals December 2002 and March 2003.

March 2001 - July 2002

AMERICAN HEART ASSOCIATION (AHA) - NC Regional Manager, Emergency Cardiovascular Care Programs (ECC)

Responsible for all aspects of North Carolina AHA Cardiovascular Pulmonary Resuscitatory (CPR) training throughout the state. Also responsible for marketing AHA programs, i.e. introducing CPR training for high school curriculums; promoting public access to Automated External Defibrillators (AEDs) to government, public, and corporate facilities; encouraging major metro hospitals to subscribe to the National Registry of CPR and its software. Worked statewide with Emergency Medical Technicians, physicians, community leaders, AHA volunteers, and local staff.

* Over sought management of 63 voluntary training centers in 100 NC counties.

* Met annual revenue goal within 8 months of FY 2002 of 1.1 million and NC ECC program was ranked second nationally.

October 1999 - March 2001

CONTEXMEDICUS, INC - Marketing Manager

For Glaxo Wellcome (GW) Respiratory Speakers Training 2000 program, directed all aspects of physician recruitment, meeting materials development, travel planning, onsite staff and client relations Worked to develop patient education for direct to consumer campaigns (Zyban, Lotronex). Performed new business development and sales training. Worked with national thought leaders in key managed care contracting organizations overseeing all aspects of budget adherence, attendee recruitment, meeting materials development, travel planning, onsite staff and client relations. Also responsible for hiring, firing, and staff mentoring.

* October 1999, Project Manager for pre-launch Advair in its entirety, 16 meetings.

* July 2000 promoted to Marketing Manager for GW's Respiratory National Managed Care Advisory Boards, responsible for 5 person team leadership, overseeing 5 meetings.

August 1998 - October 1999

GLAXO WELLCOME - Contract Associate, Media Applications

Responsible for implementing and managing effective clinical recruiting programs using cost efficient media plans including radio, TV, and print, for internal GW customers. Coordinated and communicated all aspects of a clinical recruiting project to various GW groups. Managed GW resources and vendor services to ensure desired goals and objectives were met. Maintained project timelines and budgets while ensuring message focus and adherence to federal and regulatory guidelines. Provided initial and ongoing project training, monitoring and reporting of each project.

* Secondary responsibility, web development for GW Corporate Clinical Trials website at www.glaxowellcome.com.

August 1995 - August 1998

DUKE CONSULTATION AND REFERRAL CENTER (DCRC) - Manager

Managed the Referral Center staff including staffing plans, morale, hiring, orientation, training, professional development, and disciplinary actions. Developed and maintained protocols and procedures for handling requests received via telephone, fax, Web, letter, etc. including booking appointments, facilitating admissions, telephone consultations, managed care contracting, seminar scheduling, and promotional call-to-actions. Worked closely with Business Development, Marketing, the Private Diagnostic Clinic, DUAP, and the hospital to ensure strong relationships with external and internal customers. Provided database management to ensure accuracy standards for all data collection in the Health Care Provider database. Recommended appropriate system interfaces to multiple information systems. Responsible for all DCRC reporting: including call volumes, types, resolutions, trends; tracking and reporting for marketing accountability for return on investment, and fulfilling impromptu requests for customized reports. Also responsible for using the database for creative marketing. Interacted with hardware and software vendors to maintain and troubleshoot system functions; acted as Network Administrator for the UNIX server and Norstar phone system.

October 1988 - August 1995

DUKE UNIVERSITY MEDICAL CENTER - Admissions Department

Responsible for all aspects of surgical admissions including bed control, inpatient scheduling, insurance verification, and pre-certification. Acted as a liaison between the hospital, physician, and patient to facilitate easy access to the system.

* August 1991: Specialization in Reservations and Bed Control. Served as an Admission, Discharge, and Transfer Coordinator on all inpatient units, meeting daily with physicians and nurse managers, environmental staff, and administration to ensure prompt room turnover and effective patient care.

* February 1993: Promoted to Senior Representative in Reservations and Bed Control. Coordinated weekly work schedules, assisted with new hire training, and supported daily office activities.

* February 1994: Promoted to Supervisor in Reservations and Bed Control. New responsibilities included assuming the role of manager in her absence, making hiring, disciplinary, and termination decisions, handling complaints and grievances, communicating policies and procedures, and calculating office efficiency to ensure efficient distribution of workloads.

Skills

November 2001: Attended Zig Zigler's Sales Training Workshop in Dallas, TX (3 days).

March 1999: Attended Web Site Design and Development workshop in Raleigh, NC (1 day).

March 1997: Attended Computer-Telephony Expo in Los Angeles, CA (2 days).

April 1996: Attended Medical Call Center Management seminar in Chicago, IL (3 days).

January 1994: Completed "Train the Trainer" workshop. Served as a trainer/facilitator for Admissions Department's Job Skills Training Program March through December 1994.

October 1994: Completed Duke University Medical Center's Medical Terminology course.

January-February 1993: Participated in Duke University Medical Center's Management Development Program.

Computer Knowledge

IBM/Macintosh

MS-DOS

TCP/IP

UNIX/SQL

WordPerfect

Microsoft Office

Microsoft Project

Microsoft Access

Lotus Notes

Lotus Freelance

HTML

WebEx

Visio/Easy Flow

IDX/Medic

Siebel

References available upon request.

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