Sella Bowman

Email: abprap@r.postjobfree.com

Address:

City: Dayton

State: TX

Zip: 77535

Country: USA

Phone: 936-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Customer Service Agent skilled in conflict resolution through proactive communication. Listens actively to customer questions and resolves issues and disputes tactfully and effectively. Multi-lingual and willing to go the extra mile to provide exceptional customer service. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Dayton High School, Dayton TX 1/2001 to 5/2009 (Cosmetology)

High School Dipolma from San Jacinto College, Dayton TX 1/2001 to 11/2012

Job History / Details:

Summary

High-energy Customer Service Agent skilled in conflict resolution through proactive communication. Listens actively to customer questions and resolves issues and disputes tactfully and effectively.

Multi-lingual and willing to go the extra mile to provide exceptional customer service.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highlights

Strong organizational skills

Active listening skills

Courteous demeanor

Sharp problem solver

Energetic work attitude

Telecommunication skills

Customer service expert

Adaptive team player

Persuasive

Meticulous attention to detail

Focused on customer satisfaction

Accomplishments

Increased sales by 40 percentage in one year.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Consistently generated additional revenue through skilled sales techniques.

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Experience

July 2012 to November 2012

Arena Salon and Day Spa Houston, Texas

Hair Stylist

Addressed all guest complaints and referred any escalated situations to management.

Supplied guests with robes, slippers and locker keys.

Addressed all member concerns with patience.

Provided accurate product and merchandise information to customers.

Suggested and sold salon services and retail products to customers.

Monitored and tracked salon product contracts and deliveries.

May 2009 to April 2009

Betsie Bug Boutique Dayton, Texas

Manager

Interviewed, hired and trained new quality customer service representatives.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Addressed negative customer feedback immediately.

Provided a high level of product and leadership support to representatives and clients.

Effectively communicated with team members to maintain clearly defined expectations.

Resolved customer questions, issues and complaints.

Education

2009 Dayton High School Dayton, Texas

High School Diploma

2011 San Jacinto College Houston, Texas

Associate of Arts Cosmetology

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