Customer Service Sales

Kimberly Frisbee

Email: *********@********.***

Address: **** ******* *****

City: Oxnard

State: CA

Zip: 93035

Country: USA

Phone: 904-***-****

Skill Level: Experienced

Salary Range: $35,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kimberly Frisbee

1180 Escalon Drive

Oxnard, CA 93035

Mobile: 904-***-****

Home: 805-***-****

*********@********.***

"My intelligence fosters strong administration, clerical and computer skills while my charisma and drive promote unparalleled customer service. I adapt when needed and learn quickly. I am everything you need and more!" - K. Frisbee

SUMMARY: I have most recently worked extensively in the IV (Immigrant Visa) Department of a highly reputable and successful immigration law office; however I also have a wide-range of experience in sales and retail including general management. I have excellent customer service, clerical and computer skills. My long term goal is to pursue a career in the field of psychology or teaching.

Previous Employment Summary:

PARALEGAL, about 2 years experience

SALES/GENERAL MANAGER, about 3 years experience

SALES REPRESENTATIVE, about 1 year experience

LEGAL ASSISTANT, a little over 2 years experience

CUSTOMER SERVICE/CASHIER/SALES ASSOCIATE, about 1 year experience

Employment History:

Job Title: Paralegal

Dates: Jan. 01, 2011 - Aug. 31, 2012

Employer: Global Immigration Partners, LLC, Calabasas, CA

* Provided per-case assistance prior to official hire date in January of 2011 by delivering valuable aid to attorneys and lead paralegals in alleviating immense work load, for example: making copies, scanning documents, assembling petitions, and any other tasks required.

* Managed high level of case load and mastered challenges independently or with little assistance.

* Assisted clients throughout the entirety of their immigration petitions, specializing in PERM preparation, documentation and filing. Assisted attorneys in preparation of PERM Audits and ensured applications and RFE responses were sent and delivered on time to the correct processing center.

* Responsible for the training of new legal assistants of permanent residency rules and regulations, policies and procedures.

* Created and edited detailed word and excel documents and communicated daily with clients to exchange information or follow up.

* Filed and prepared all related forms, documents and templates to be used throughout the PERM process. Sent all PERM Recruitment process documents to employer with detailed instructions for their review and completion.

* Communicated directly with employers and clients on the status of their case as well as follow up on missing required documents and information.

* Skills: MS Office Suite(current and all previous versions); Adobe Reader; Adobe Acrobat 8&9; Windows 2003, XP, Vista, 7; Tracker, Edge(R); iCert Portal; Department of Labor forms platform.

Job Title: Sales/General Manager

Dates: April 13, 2009 - Dec. 1, 2010

Employer: Mobile Communications, Inc., Authorized Retailer of at&t, Middleburg, FL

* Originally held Lead Sales Representative position from February 5, 2007 through April 25, 2008 which consisted of these primary objectives: Complete all required coursework regarding at&t devices, network and procedures. Educate and assist customers, integrating customers' needs with product knowledge to ensure customers' satisfaction and increased sales. Returned to fill GM position in April 2009.

* Independently maintained and operate a mobile communication retail store specializing in the selling of mobile devices, as well as an extensive array of technical knowledge on a variety of at&t products and services.

* Oversaw all administrative functions including the management of staff, payroll, scheduling, corrective action procedures, and termination.

* Prepared documents and communicated important information to employees about company procedures, promotions and required knowledge updates.

* Responsible for the hiring, training and directing of a team of about 3-4 sales associates and creating weekly schedules.

* Conducted inventory on a weekly basis of all mobile devices, accessories, gift cards, and miscellaneous store items and completed bi-weekly Purchase Orders.

* Skills: RQ3 & RQ4 Point of Sale Systems; POSII at&t account management system; GoPhone Pins Transaction Terminal & Processing Center; at&t Customer Service Center.

Job Title: Sales/Store Manager

Dates: May 1, 2008 - April 10, 2009

Employer: Cellular Express Plus, Authorized Retailer of at&t, Orange Park, FL

* Independently maintained and operated a mobile communication retail store specializing in the selling of mobile devices, including smart-phones and notebooks, digital television, home services, such as home phone packages/bundles, and an extensive array of technical knowledge on a variety of at&t products and services.

* Responsible for the hiring, training, and directing of a team of about 4-6 sales associates.

* Conducted weekly inventory of all mobile devices, accessories and miscellaneous store items.

* Submitted inventory request forms to upper management to replenish stock and order any merchandise preparing to go on sale.

* Organized team brainstorm -pow-wows- after hours to discuss advertising techniques and ways to attract clientele.

* Supported and encouraged team cooperation and participation in any aspect of the development, execution, and/or product of the advertising process.

* Responsible for store maintenance, including but not limited to: ensuring store cleanliness at all times; proper upkeep of all equipment and machinery; making certain all promotional advertising materials are up-to-date; and general overall appearance of the store.

* Skills: RQ3,& RQ4 Point of Sale System; POSII at&t account management system; GoPhone Pins Transaction Terminal & Processing Center; at&t Customer Service Center.

Job Title: Legal Assistant

Dates: June 5, 2004 - Oct. 25, 2006

Employer: Gotcher Law Group, Sherman Oaks, CA

* Managed clerical, administrative, personal and business details, including, but not limited to, directing calls to appropriate legal personnel, scheduling calendar appointments and meetings and making travel arrangements.

* Created and proofread documents and memos distributed to firm and client base.

* Performed legal support work such as requesting missing required documents from clients, data entry, form filling, drafting letters, compiling evidentiary files, etc.

* Assisted with coordination of closing files including coordinating and obtaining document signatures, creating binders with labels and indexes, and filing final copies (electronic and hard-copy),

* Worked with paralegals to find the best way to assist our clients.

* Aided staff by making copies, scanning documents, assembling petitions, and archiving closed files.

* Always maintained an optimistic and positive attitude to lighten the stress of the attorneys and paralegals.

* Skills: MS Office Suite(current and all previous versions); Adobe Reader; Adobe Acrobat 7; Windows 2003, XP.

Job Title: Customer Service/Cashier/Sales Associate

Dates: June 2003 - June 2004

Employer: Orchard Supply and Hardware (OSH), Saugus, CA

* Performed routine cashier work such as opening and closing the cash register drawer each day and counting the money.

* Also responsible for scanning items and answering any questions the customer may have; accepting correct payment; providing exact change if necessary, and wishing each customer a nice day/night.

* Studied the lay out of the entire store so as to accurately assist customers when asked where a certain item was located.

* Skills: OSH Computerized Transaction & Time Sheet System; Basic Math; Excellent Customer Service

SKILLS:

Expert in Microsoft Office Suite including Word and Excel; Proficient in Adobe Acrobat Suite including Reader, Adobe 8 & 9; Typing Speed 42+ Word per Minute; Extensive knowledge of government polices, regulations, and procedures; Excellent verbal and written communication proficiencies; Exquisite customer service and client management skills. Very organized; Adept at learning new programs, devices & material; Can efficiently work alone or collaboratively and adaptable when needed. Also a genuinely nice and positive person.

Kenexa Assessments:

Onscreen Typing 5 Minutes: 42+ WPM;

Data Entry 10 Key: 100% 6446 KPM;

Data Entry Alpha Numeric: 100% 7731 KPM;

Microsoft Excel: 87%; Microsoft Word: 90%;

Microsoft Outlook: 90%;

Microsoft PowerPoint: 80%

Education:

Ventura Coast Community College (Ventura, CA) - Working towards AA - In Progress

Learning Post High School (Newhall, CA) - General Education - H.S. diploma awarded June 2004

References Available Upon Request. Thank You!

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