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Project Manager Customer Service

Location:
Washington, NJ
Posted:
November 25, 2012

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Resume:

Title:Network Manager

abpr8d@r.postjobfree.com

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NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE: NJ

ZIP:

CANDIDATE ID: 2874069

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 908-***-****

EMAIL: abpr8d@r.postjobfree.com

HOMEPAGE:

HOTTEST SKILLS: communication, billing, cobol, engineer, ledger, client server, db2,

3270, lotus notes, microsoft, netware, novell, os/2, programmer, programming, inventory,

market, budget, payroll, as 400

REVISION: 08-SEP-02

RESUME:

NAME: RAYMOND WALDRON

ADDRESS: NO ADDRESS

CITY: EAST BRUNSWICK

STATE/PROVINCE: NJ

ZIP/POSTAL CODE:

COUNTRY: USA

EMAIL:

PHONE: 908-***-****

CANDIDATE ID: NA

CITIZENSHIP: US

Citizen

EDUCATION: Not Entered

EXPERIENCE: Not Entered

WILL RELOCATE: Not Entered

RELOCATION INFO: Not Entered

JOB WANTED: Any

RATE NEEDED: Not Entered

HOMEPAGE:

COMMENTS:

HOTSKILLS:

RAYMOND WALDRON

NO ADDRESS

EAST BRUNSWICK, NJ 00000

^908-***-****

^(000-***-****

^908-***-****

abpr8d@r.postjobfree.com

I am a Canadian citizen currently working in New Jersey as a

consultant. I am interested in relocating to Victoria, BC. While I

have been a consultant for the last 12 years, my first preference

would be a permanent position.

A long-term contract would certainly be

considered. I can be contacted at the above numbers or via my e-mail:

abpr8d@r.postjobfree.com

SUMMARY For the last twelve years I have been employed as a

consultant, primarily to AT&T Communications. Most recently, in my

role as Project Manager - Maintenance Systems, I represent Customer

Care interests on various management teams who are charged with

bringing new products to market, with the emphasis being AT&Ts entry

into provisioning local telecommunications services. Each manager is

responsible for identifying all impacts on both systems and processes,

and bringing to the table a commitment from their respective systems

development group.

My other duties are related to coordinating a systems re-engineering

effort migrating an MVS legacy system to a client server platform.

Previous assignments have been for the most Project Manager functions

in systems development efforts: - Billing Systems, Payroll, Human

Resources, Ordering and Provisioning Systems, Customer Service,

Trouble Reporting Systems, General Ledger Systems, etc.

Prior to becoming a consultant, I built a solid Systems Development

background through 11 years of employment as a Programmer, Systems

Analyst, Systems Architect, Systems Tester, Project Leader and Manager

at Bell Canada, Seagrams, Concordia University and Foxboro Corporation

Limited.

WORK EXPERIENCE

May 95

- presentProject Manager - RCG Information Technology, Inc.

Duties include coordinating the work efforts involved in various

system development efforts required to support new Telecommunications

offerings as well as a re-engineering effort, primarily in the area of

customer care and trouble ticketing, responsible for impact analysis,

providing budget and detailed work breakdowns, high level design,

inter-system testing arrangements, service contracts and User guide

publication.

Project Management tools include, Microsoft Project, Lotus Notes,

Microsoft Office (Word, Excel, Powerpoint) System development

environment consists of an MVS IMS COBOL system running on an IBM 3090

mainframe, currently being migrated to Client Server architecture, HP

9000, UNIX, ORACLE, C, C++, TCP IP, Novell Netware 3.11.

May 94

- May 95Systems Engineer - Tekmark Computer Services, Inc.

Duties included systems analysis, systems design and systems testing

required to support Telecommunications billing and corporate General

Ledgers requirements. Environment consisted of an MVS DB2 COBOL system

running on an IBM 3090 mainframe.

Jan 90

- May 94Project Manager - Tekmark Computer Services, Inc.

Duties included coordinating the work efforts involved in various

system development efforts required to support Billing for Data

Processing Services, Data warehouse, General Ledger, as well as a

re-engineering effort for On-line Reporting functions. I was

responsible for impact analysis, providing detailed work breakdowns,

high level design, inter-system testing arrangements, service

contracts and User guide publication. Project Management tools

included Timeline, WordPerfect, Lotus 123, Harvard Graphics System

development environment consisted of an MVS system running on an IBM

3090 mainframe, utilizing COBOL, FOCUS and PL/1 to support IMS and DB2

based applications. Some functions were being migrated to Client

Server architecture on Sun platforms utilizing C and Visual Basic.

Sept 72

- Jan 90Programmer, Systems Analyst, Systems Architect,

Systems Tester, Project Leader and Manager

at AT&T, Bell Canada,

Seagrams, Concordia University and Foxboro Corporation Limited.

SUMMARY OF SKILLS

PROJECT MANAGEMENT 6 years coordinating project teams throughout life

cycle of various system development efforts, responsible for staffing,

budget, cost benefit analysis and preparing management reports.

SYSTEMS ARCHITECTURE 3 years as a systems architect responsible for

Database design, Sizing, Hardware & Software recommendations, overall

Systems design involving Interfaces, Security, Disaster Recovery

Plans, etc.

SYSTEMS ANALYSIS 10 years designing applications across a range of

platformsutilizing various approaches, from full-blown structured

techniques (Yourdon/DeMarco) and JAD, DFD's, Pseudo Code, Structured

English, Data Dictionary, etc., to less formal & more hands-on

environments.

SYSTEMS TESTING 10 years of testing responsibilities ranging from unit

testing thru full scale system reviews, including test plan creation,

environment & JCL setups, performance tuning, Quality Assurance

audits, etc.

DOCUMENTATION 10 years preparing systems overviews, detailed design

documents, User Guides & training packages, run books.

PROGRAMMING 10 years designing, coding, testing and implementing a

variety of systems across a range of hardware & software environments.

PC SUPPORT 5 years aiding with initial setups, software & hardware

installation, user training, problem resolution.

APPLICATIONS Telecommunications Billing, Customer Trouble Reporting,

Payroll, Human Resources, General Ledger, Marketing, Sales Analysis,

Inventory Control, Order Entry, Data Warehousing Accounts

Payable/Receivable, Data Processing Services Billing, Data Warehouse,

Network Recording Analysis, Student Records, Inventory Control, etc.

Business experience with: AT&T Communications Bell Canada ADP Seagrams

Concordia University Foxboro Company Limited

ENVIRONMENTS IBM 3090 OS/MVS and DOS/VSE, AS 400, ATT 3B20, HP 9000,

Sun Sparc 1000, Univac 1182, CDC 172, Burroughs 1726, Client Server

Architecture, Novell Netware, Starwan, MS DOS, OS/2, WINDOWS, GUI,

Multi-Media, LAN's, Modems, 3270 Emulation, TCP/IP, FTP, CICS, IMS,

DB2, IDMS, VSAM, Dialog Manager, TSO/SPF, Librarian, PVCS, Personal

Application 2

PROGRAMMING LANGUAGES 10 years Cobol, 2 years Focus, 4 years

Assembler, 1 year Ramis, 2 years RPG II, SQL, Easytrieve, Fileaid,

Comparex, Tabletalk, REXX

PC SOFTWARE Windows for Workgroups, Personal Application System/2,

OS/2, Word for Windows, Wordperfect for Windows, MS Access, Excel,

Lotus Notes, MS Project, Corel Draw, Aldus Pagemaker, DBase IV,

Framemaker, ABC Flowcharter, Easyflow, Toolbook, Q&E, PCFocus, Lotus

Approach, Norton Utilities, PC3270, Rabbit, Pathway, Attachmate,

Terranova, Timeline.

EDUCATION McGill University,

B.Sc. in Math/Chemistry



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