Manager Customer Service

Jeff Reed

Email: abpr89@r.postjobfree.com

Address: **** *********** *****

City: Saint Louis

State: MO

Zip: 63301

Country: USA

Phone: 636-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JEFFERY J. REED

3381 Timbercross Place Saint Charles, Missouri 63301

(Residence) 636-***-****

abpr89@r.postjobfree.com

PROFESSIONAL SUMMARY

Versatile professional with a high-quality work ethic and commitment to providing top-flight customer service to exceed expectations.

Areas of expertise include:

Warehousing/Logistics WMS & ERP Software Inventory Control

SQF/AIB Inspections HACCP Control Points R/F Scanners and Barcode systems

Industrial Safety Standards Coaching/Teambuilding ISO 9001Processes and procedures Auditor

HAZMAT Training Warehouse Equip Training Collective Bargaining/Labor Relations

CAREER EXPERIENCE

St. Louis Screw & Bolt Inc. Madison, IL. November 2011aaa October 2012

127 year old company, manufacturer and distributor of commercial steel construction grade bolts and hardware.

Warehouse Manager

Managed 70,000 square foot warehouse; direct reports include order fulfillment coordinator, floor supervisor, 2 inventory control specialists and 20 union warehousemen.

aa Improved order fulfillment throughput by 26% by re-setting and re-slotting warehouse.

aa Created and co-chaired a joint production/warehouse safety committee.

aa Improved inventory integrity by initiating a cycle count processes as well as a 50 unit or less counting process that enabled us to eliminate most short stock / backorder situations.

Swiss-American Inc. St. Louis, Mo. 2009 aaa 2011

International importer, processor and distributor of over 100 varieties of gourmet cheeses.

Manager of Warehouse Operations and Logistics

Responsible for two distribution centers of 80,000 square feet total and a staff of 3 salaried managers, 3 hourly lead employees and 24 warehouse associates.

aa Reinstated the use of R/F scanners for the movement of warehouse inventory insuring the proper billing for goods shipped, improved inventory control and the implementation of a lot control system.

aa Reset both distribution centers to maximize storage capacity and eliminate outside storage, allowing the company to see a savings of $36,000 annually.

aa Increased overall warehouse productivity by 63% in less then 12 months by instituting a new cross-dock order fulfillment process that reduced the total number of aaAtouchesaa per case by 60%.

aa Managed the largest single order in the companyaaas history; 100,000 cases of foreign and domestic cheddar, all product received and processed without the use of outside storage. The order was completed 2 weeks ahead of schedule and 30% below budget cost.

aa Managed growth in business by an estimated 40% with out the addition of staff.

Materialogic, St. Louis, MO 2003 aaa 2009

Third party distribution and logistics company operating food grade facilities in St. Louis, Missouri and Venetia, California.

Warehouse Supervisor

Managed production office, 4 hourly lead employees and 45 warehouse employees in a 250,000 square foot distribution center.

aa Supervised the shutdown and relocation of a 25,000 square foot satellite warehouse containing 2 customer inventories of more then 16,000 skuaaas to the main warehouse while maintaining contractual service levels of both accounts for shipping and receiving.

aa Increased warehouse productivity by 35% in the first year by streamlining the carousel order fulfillment process and assisting in the implementation of R/F equipment for traditional order fulfillment and interactive receiving.

aa As Safety Committee Chairman, significantly improved the training of equipment operators allowing the facility to see a 67% drop in the number of warehouse fleet accidents over a 3 year period.

Jeffery J. Reed Pg. 2

Cross-Midwest Tire Company, St. Louis, MO 1999 aaa 2003

Independent commercial tire dealer, operating 4 retread plants, 3 distribution centers and 10 service centers in 5 states.

Operations Manager

Managed 35,000 square foot retread plant and 50,000 square foot distribution center. Direct reports included salaried production Supervisor and Warehouse Supervisor.

aa Decreased employee turnover from 51% in 1999 to 4% in 2000 by implementing new hiring process and training program.

aa Increased retread production by 66% per day by stabilizing the work force.

aa Reorganized distribution center making order fulfillment more efficient and greatly improving inventory control.

aa Reduced accident claims/incidents by 57% during a 2-year tenure as Safety Coordinator by raising the awareness of basic industrial safety standards and initiating a weekly 5-minute safety talk to discuss safety issues with the fleet and on the production floor.

Knights Ltd. Catalog Group, St. Louis, MO 1996 aaa 1999

Mail order catalog company maintaining four separate divisions, shipping world wide over 4000 orders daily.

Warehouse Manager

Managed all warehouse operations including building maintenance for the Soft Surroundings division.

aa Managed the relocation and layout of a 30,000 square foot distribution center. The new layout initiated use of RF guns resulting in increased productivity from 1,000 orders to 1,600 orders daily allowing the team to keep pace with a 60% increase in sales.

aa Developed new stock replenishment and packing procedures, setting highest divisional single day shipping record of 2,530 and highest divisional monthly record of 18,530.

Prairie Farms Dairy, Granite City, IL 1991 aaa 1996

Multi-million dollar dairy operating12 plants and 6 distribution centers in 11 states.

Warehouse Supervisor

Supervised all shipping, receiving, and inventory control on the 2nd shift for a 200,000 square foot facility.

aa Responsible for a crew of 35 union employees.

aa Preformed the function of company representative for in-house grievance proceedings.

aa Saved $30,000 annually in overtime by eliminating late delivery route departures.

aa Implemented new training program that improved productivity by 43% and increased reliability rating from 95.5% to 99.8%.

National Supermarkets, Hazelwood, MO 1985 aaa 1991

A division of Loblaw Co. of Canada.

Warehouse Shift Supervisor

Oversaw production quotas, store deliveries and general housekeeping for the 1 million square foot facility.

aa Directed a crew of 50 union employees.

aa Promoted from warehouseman to warehouse supervisor in 1989.

o During my tenure as a warehouseman I preformed the duties of an elected Shop steward, grievance committee member and contract committee representative / negotiator.

EDUCATION AND CERTIFICATIONS

Certified ISO91001 Processes and Procedures Auditor, International Quality Coaching Inc., St. Louis, MO. 2012

Certified Coach/Team Builder, Skill Path Management Course, St. Louis, MO 1999

Certified Fork Lift Trainer, Materialogic, Bridgeton, MO 2007

Lewis and Clark Community College, Business and General Study Courses, Alton, IL

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