Customer Service Manager
Resume:
.
Joseph
DeMasiExperienced Optician wanting to make a difference in patients' lives.
Joseph DeMasi
Las Vegas, NV. 89129
abpr6t@r.postjobfree.com
Professional Objective
To obtain employment as a dispensing optician where I will have the opportunity to provide appropriate optical care for patients by working with the prescriptions provided by the optometrist or ophthalmologist.
Education and Certification:
Optician Licensing Program 2006 - Present
College of Southern Nevada
Currently holding a Nevada State Apprentice License
ABO and NCLE Certified
Awards and Honors:
Legendary Customer Service Awards
25 letters of excellent customer service from patients
Summary of Qualifications:
Thirteen years of experience as a Dispensing Optician. Excellent knowledge of Maxim Eyes and Office-Mate. Knowledge of VSP, Eye-Med, GVA, Spectra, and Davis insurance claims. Experience in troubleshooting progressives, special frame fit needs, and special patient vision concerns. Knowledge of eye care machines and tools, which includes their uses and benefits. Clear knowledge of principles and methods involved in showing, promoting, and selling products or services. Deep knowledge of organizational planning and management techniques. Knowledge of buying frames from wholesale vendors. Experience in customer service, manufacturing of eyewear, and testing of patients.
Professional Experience:
Dynamic Eye Care, Las Vegas, NV. 2010 - Present
Dispensing Optician
Dr. Chow Analyzed and interpreted prescriptions. Performed repairs and adjustments of patients' eyewear. Handled font desk administration. Scheduled appointments for patients. Documented and reviewed patient history. Dispensed eyewear to patients. Fabricated lenses to prescription specifications.
Desert Vision and Eye Care, Las Vegas, NV. 2009 - 2010
Dispensing Optician
Dr. Mazzulla Inspected eyewear for quality accuracy. Documented and reviewed patient history. Dispensed eyewear to patients. Performed services such as fixing broken frames, replacing temple screws, and adjusting and refitting eyewear. Assisted patients with frame and lens selection. Performed OCT and visual field testing on patients. Performed billing for exams, materials, and procedures. Trained patients on how to use their prescribed contact lenses. Educated patients in the use and care of their eyewear.
Dr. Leaks Eye Care, Pahrump, NV. 2004 - 2009
Dispensing Optician
Dr. George Leaks Analyzed and interpreted patients' prescriptions to determine the lens specifications required. Took frame and facial measurements to ensure correct fit. Assisted customers in selecting the style and color of eyeglass frames and lenses by advising them on the size and shape best suited to both their facial features and their prescriptions. Fabricated lenses to prescription specifications. Instructed patients on how to use their prescribed contact lenses. Instructed patients in the use and care of their eyewear. Purchased frames from wholesale vendors and researched new products. Assisted in developing strategies for better company profitability.
Mira Mesa Optometry, San Diego, CA. 2003 - 2004
Optician/ Dispensary Coordinator
Dr. Orlando Guiang Set and confirmed appointments Placed orders for eyewear to the lab. Oversaw orders of uncut lenses for the in house lab and did inspections of the quality of the eyewear we provided. Performed pretesting of patients' tonometry and color vision. Performed contact lens training for patients. Participated in dispensary and lab training, and ensured proper display of inventory. Managed special orders and maintained profitability in dispensary. Oversaw lab inventory and lab equipment care. Fabricated lenses to prescription specifications.
Lenscrafters, San Diego, CA. 1997 - 2002
Retail Manager/ Managing Optician
David Mandler Monitored remakes of eyewear and coached employees. Interpreted and analyzed patients' prescriptions. Helped patients select frames that met their needs. Took frame and facial measurements to ensure correct fit. Fitted contact lenses and gave instructions on their care and use. Performed repairs and adjustments of patients' eyewear. Selected, managed and ordered a range of optical products. Created financial and office progress reports.
Computer Skills:
Windows 2000, XP, Vista, and Windows 7. Microsoft office: Word, Excel, and Outlook Express
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