Sales Quality Assurance

Tyson Frye

Email: abpr6b@r.postjobfree.com

Address:

City: Boise

State: ID

Zip: 83705

Country: USA

Phone: 208-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented financial analyst with demonstrated ability to efficiently manage company assets with the goal of loss mitigation and increased revenues. Expertise in quality assurance and strategic thinking.

Educational Background:

High School Dipolma from Axia College of University of Phoenix, Phoenix AZ 1/2001 to 10/2012 (Business - Accounting)

Job History / Details:

Career Focus

Results-oriented financial analyst with demonstrated ability to efficiently manage company assets with the goal of loss mitigation and increased revenues. Expertise in quality assurance and strategic thinking.

Summary of Skills

Competitive analysis

Data mining / QA

Predictive modeling

Product management

Accounting / Cost Accounting

Operations analysis

Crystal reporting / SAS

Conflict resolution

Account Collections

Complex problem resolution

Strategic planning

Employee Development

Extensive Microsoft Office experience (Excel, Word, PowerPoint, and Access)

Accomplishments

By questioning outside audit results I earned the Wells Fargo Risk Management Johnny Bench Award, April 2010, for saving Wells Fargo $75K over a three month period of time .

Wells Fargo Employee of the Quarter, 01Q4.

Professional Experience

July 2007 to June 2012

Wells Fargo Boise, Idaho

Risk Management Consultant I

General oversight of the $1.5B Lease portfolio monitoring liquidation performance.

Contributing member of the Residual Setting Committee and Loss Forecasting Group ('07 to '08).

Compiled, validated, and submitted monthly sales commission payout schedules for the WF Lease End of Term Sales Department.

When required, collaborated with EOT manager to reorganize commission payouts to keep sales at optimal levels despite reduced product volume.

Generated daily, weekly, monthly, and quarterly audit and analytical loss/delinquency reports, Power Points, and vintage reports to monitor portfolio performance.

Created sales strategies for off-lease vehicles to help the organization beat projected loss numbers by several million dollars.

Validated market estimates provided by outside vendors.

Liaison to residual value insurance company, validating their monthly invoices for our claims-filed errors.

June 2003 to August 2007

Idaho Statesman Boise, Idaho

Call Center Manager

Exceeded monthly sales expectations 90 percentage of the time by successfully motivating a team of approximately 20 sales consultants and 2 supervisors and managing auto-dialer efforts.

Created regular sales training modules to increase employee sales efficiencies, resulting in the aforementioned success.

Delivered employee performance assessments to Idaho Statesman Telemarketing Representatives and Team Supervisors with the goal of improving employee efficiency and job techniques.

September 2003 to April 2007

Wells Fargo Boise, Idaho

Remarketing Consultant

Managed Wells Fargo Cyber Sale Auction efforts, increasing proceeds received by 10-30 percentage over normal auction channels.

Reviewed auction condition reports, invoiced fees, and sales proceed reports for accuracy and opportunities to cut expenses and optimize collateral liquidation.

Visited auctions nationwide to inspect sale inventories and authorize individual vehicle sales to wholesale dealers.

Represented management at Monthly Managerial Performance meetings, creating and presenting group performance reports to a group of approximately eight to ten managers.

June 2001 to August 2003

Wells Fargo Boise, Idaho

Operations Manager Lease EOT Billing & Collections

Developed and reorganized customer billing and collection practices to reduce customer complaints and increase amounts collected per amounts billed from 74 percentage to 82 percentage .

Revised all initial and advanced customer notifications to comply with collection laws and to sound more customer friendly, less adversarial.

Led project team to tackle billing of property taxes at lease termination, collaborating the efforts of three different departments.

Designed training modules to educate the six individual collectors on how to better handle difficult and demanding customers.

Handled all escalated collection calls and overall development and management of department personnel.

May 1999 to April 2001

Wells Fargo Boise, Idaho

Collections Associate

Initially handled cradle-to-grave auto lease collections, interviewing customers regarding their financial health and offering suggestion on how to cure their account and stay current.

Had the lowest repossession rate and highest collection rate of the department.

Eventually moved to Student Loan collections, 0-90 days past due.

Education

10/11 Axia College of University of Phoenix Phoenix, Arizona

Bachelor of Science Business - Accounting

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