Sales Customer Service

Adam Mapes

Email: ********@************.***

Address:

City: Saint Albans

State: VT

Zip: 05478

Country: USA

Phone: 802-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have spent the last 27 year working for North America's leading MRO wholesale distributor whose sales exceed 8 billion dollars annually. I have held various positions throughout my career with increasing degrees of responsibility. Currently I serve as both Sales Specialist and In Market Resource for the vigorous vendor managed inventory program.

Educational Background:

High School Dipolma from Mitchell College, New London CT 1/2001 to 5/1982 (Liberal Arts)

Job History / Details:

Professional Summary

I have spent the last 27 year working for North America's leading MRO wholesale distributor whose sales exceed 8 billion dollars annually. I have held various positions throughout my career with increasing degrees of responsibility. Currently I serve as both Sales Specialist and In Market Resource for the vigorous vendor managed inventory program.

Core Qualifications

Highly organized

Creative problem solver

Manage time well

Strive to make the team better

Able to work collaboratively with internal and external partners

Able to multi task

Make bold decisions that best serve the customer and the organization

Build distinguished customer relationships

Possess a winning attitude

Embrace empowerment to make sound decisions

Experience

March 2003 to Current

Sales Specialist

Expert resource regarding Grainger products, services and offerings

Liaison between outside account managers and customers

Provide support to outside sales partners

Leverage CI thinking to proactively make improvements to processes

Provide high level of personal support to high volume and complex accounts

Actively probe to uncover unique or elaborate business needs

Drive sales by engaging in actions that identify sales opportunities

Manage functions of branch warehouse

Facilitate daily shipping and receiving

August 2008 to Current

GRAINGER INDUSTRIAL SUPPY South Burlington, Vermont

In Market Resource VMI

Collaborate with On Site Service Manager

Install, maintain, and service inventory for prime customers

Identify prospects for VMI program

Act as inside resource and support for OSSM

Visit on site locations to perform all duties of OSSM as needed

Train customers in the use and application of the VMI program

Streamline and consolidate MRO purchases to save customers time and money

Identify opportunities to grow and expand established VMI programs

September 1994 to March 2003

Sales Team Leader

Supervised the day to day activities of the branch team

Assisted in driving the achievements of operational metrics

Coached and mentored team toward achieving established goals

Facilitated team interaction and communication

Planned and implemented work schedules

Clarified procedures and job assignments for team members

Managed functions of branch warehouse

Facilitated daily shipping and receiving

October 1988 to September 1994

Customer Service Representative II

Assisted with product selection

Processed orders via fax, service counter, mail, and phone

Achieved higher understanding of products, systems and services

Managed functions of branch warehouse

Facilitated daily shipping and receiving

September 1985 to October 1988

Customer Service Associate

Assisted customer with basic needs via sales counter, phone and fax

Generated various dimensions of customer orders

Managed functions of branch warehouse

Facilitated daily shipping and receiving

Education

1982 Mitchell College New London, Connecticut

Associate of Arts Liberal Arts

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