Sales Customer Service

Title:Odette Smith

*****.******@*****.***

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Name: Odette Smith

Address:

City: San Jose

State: CA

Zip/Postal Code: 95125

Country:

E-mail: *****.******@*****.***

Primary Phone:

Background

Most Recent Job Title: Customer Success Manager

Most Recent Employer: iPass

Career Level: Associate/Experienced (Non-Manager)

Availability or Timeframe: Immediately

Authorized to work in the US: Yes

Security Clearance:

Do you have transportation: Yes

Over 18: Yes

Education: MBA

Languages Spoken: English

Job Preferences

Desired Salary: Open

Willing to Relocate:

Desired Job Titles:

Desired Job Types:

Work Status: Full Time

Desired Shifts:

Desired Travel: 25%

Category: Information Technology or Systems, Sales/Business Development, Other,

International Business/Trade, General Management and Administration, Corporate

Relations/Communication, Customer Service

Company Size:

Company Type:

Industry:

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Odette Smith

1149 Bird Avenue

San Jose, CA 95125

*****.******@*****.***

Cell: 408-***-****

Professional Summary

A highly accomplished Sales Professional who enjoys and has demonstrated the ability to

successfully develop and support effective sales and marketing strategies, driving sales

growth and significantly increasing market share. Dynamic, proactive and innovative with a

proven track record in managing the sales cycle while creating long-term, stable and

profitable relationships with enterprise companies. Experienced in assembling and

mobilizing cross-functional teams for the benefit of the customers. Excellent negotiation,

inter-personal, and business communication skills with the ability to remain highly

focused and exceptionally productive in a fast paced, sales oriented business environment.

Experience

iPass 2010 to PresentCustomer Success ManagerDevelop and execute plans that retain and

grow the value of customers and partners throughout the region. Maintain thorough

knowledge of all iPass products, services, processes and tools and effectively represent

these to the customer/partner. Central point of contact for account issues that involve

contract administration, renewal, termination requests and account growth. Service

Management of accounts - provide information about new/existing products/services, arrage

for additional services as covered in the current contract, direct customers with regards

to upgrades and general service requirements.

Hewlett-Packard, Cupertino, CA 2007-2009

Inside Sales Enterprise Accounts

As the primary point of contact for software maintenance renewals, focused on renewing

software maintenance contracts, up-selling and uplifting maintenance plans for customers,

while maximizing total revenue for Software Services. Resolved customers issues which

included licensing and support escalations. Effectively coordinated with the Field Sales

Organization, Inside Sales Team, Customer Operations, Product Management, Finance,

Licensing, Support and Legal Teams to collaborate on fulfilling customer s requirements

regarding software renewals. Ensured customer contracts were accurate especially deals

that involved software migrations and obsolescence. Used Siebel, Centerpoint, SAP, HP

Project and Portfolio Management, Microsoft Office: Word, Outlook, Excel, Access Database

Key Achievements:

175% of Goal Achieved for FY07-08

Ranked #9 out of a Population of 81

105% of Goal Achieved for FY 08-09; 125% of Available Renewable Accounts

Ranked # 16 out of a Population of 60

3PAR, Fremont, CA 20062007Sales Development Representative

Worked with marketing and product development teams in implementing business development

initiatives, which generated strong potential opportunities, presented data storage

solution, value proposition and ideas succinctly at a high level to Key Decision makers

and Executives in target organizations. Supported Field Account Executives ensuring the

achievement of sales goals. Generated reports through Salesforce to provide accurate

information for prospects in a given territory. Attended trade shows and campaigns that

increased leads and ultimately sales revenue.

Key Achievements:

105% of Goal Achieved for FY06-07

President s Club FY06-07

Sierra Proto Express, Sunnyvale, CA 2003-2006Inside Account Executive

Built strong business relationships with Engineers, Purchasing Managers and other key

decision-makers that increased the sales of printed circuit boards. Analyzed customer

needs and developed innovative solutions in collaboration with various departments.

Managed customer database using ACT! and resolved customer service issues. Generated

prospective accounts; performed needs assessment introducing and selling appropriate

product while building a strong relationship and growing accounts. Performed customer

sales and service activities for a defined territory enhancing the company's profitability

and growth.

Key Sales achievements:

Revenue brought in 2005 amounted to $ 2.1 M

1) Consistently achieved and exceeded goals set by the management;

2) Increased sales by 68% for the given territory in a span of one year;

3) Developed the accounts and increased sales from customers who were top

Semiconductor companies;

Education

UCSC Extension, Cupertino, CA

Professional Achievement Award in SalesIncludes classes such as Effective

Presentations, Fundamentals of Sales and Marketing, and Profiting from CRM and PRM

Relationships .

Professional School of Business, De La Salle University,

Manila, PhilippinesMBA

University of San Carlos,

Cebu, PhilippinesBachelor of Science, Major in Accounting

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