Project Training
Resume:
Don Greenstein, Esq.
Natick, MA USA 01760-2945
abpqv8@r.postjobfree.com
Executive Summary
For over twenty-two years, Don has provided neutral third party mediation, facilitation,
coaching, ombud and conflict management services to help people resolve differences,
generate consensus, build coalitions, plan strategically and develop workable solutions. His
mediation and facilitation work has been broad and deep, ranging from interpersonal conflicts
to complex, multiparty disputes; specific areas of experience include workplace, technology
and scientific questions, public policy, health, environmental, legislative and regulatory,
domestic relations, intra-family, elder law, community, as well as small and large complex
corporate and partnership business matters. Don has served as lead conflict resolution trainer
for private and governmental organizations. His portfolio includes negotiations, policy
dialogues, site-specific mediations and public engagement processes at the local, state,
regional and national levels.
Employment
DLG Conflict Management Services
Independent appropriate dispute resolution (ADR) consultant, trainer and interpersonal
mediator Natick, MA & Falls Church, VA, (June 2009 Present)
FEMA, ADR CADRE
USA, (June 2010 Present)
Reservist for the Federal Emergency Management Agency, (FEMA), as a Disaster Assistance
Employee (DAE), acting as an embedded organizational emergency responder, when
deployed to disaster field offices. Provides ombud type conflict resolution services and
conflict resolution/communication training to FEMA, state, local personnel, as well as
individuals affected by a disaster. Recent deployments to Disasters in Arkansas and New York
for flood and tornado disaster response work.
RESOLVE, Inc.
Affiliate Facilitator/Mediator
Washington, D.C. (February 2010 - Present)
Collaborating on public engagements and health care public policy and environmental work.
Boston Law Collaborative
Affiliate
Boston, MA (July 2009 Present)
Member of Workplace, Domestic Relations, Small Business, Employment and Malpractice
Dispute Resolution Panel & BLC Affiliate Mediator. For the past 3 years has been involved in
an ABA/BLC sponsored basic and advanced mediation training.
Don Greenstein
Facilitator/Mediator
M assachusetts State Office of Public Collaboration (MOPC)
U. MA Boston
Sr. Affiliate
Boston, MA (April 2010 Present)
Engaged on Massachusetts public engagement/public policy, design & training opportunities.
Recent work involved a public engagement involving the Longfellow Bridge revitalization and
community input on options available. Involved in a community engagement in Bedford MA,
surrounding the clean up of a superfund site affecting the community.
The Keystone Center,
Senior Associate Science & Public Policy Center
Washington DC and Natick MA (2006 - 2009)
As a senior mediator/facilitator/trainer managed Keystone Center teams engaging citizens, and
professionals in federal and state public health discussions throughout the country; trainer,
developed and led courses in conflict resolution, for private entities including Children s
Hospital in Boston, MA.
SRA International
Senior Mediator Environmental Management Services (EMS),
Arlington, VA (2001-2006)
Senior dispute resolver and facilitator on major EPA environmental work for consulting
organizations. Managed an EPA Critical Incident Stress Management Emergency Response
Team (CISM). Senior facilitator for national, state and local emergency preparedness
exercises. Designed and taught manager/employee conflict and negotiation course and acted
as an internal conflict coach. [SRA is the successor to the Marasco Newton Group (MNG);
MNG purchased by SRA in 2003.]
RESOLVE, Inc.
Mediator
Washington, D.C. (1998-2000)
Sr. Mediator provided training, conflict resolution convening and management of public policy,
children s health and environmental matters.
U.S. Department of the Navy (USN)
Associate ADR Deputy Counsel, Washington, D.C. (1999-2000)
Worked in the Office of General Counsel as Associate Deputy ADR (alternative dispute
resolution) counsel helping environmental lawyers at the USN to efficiently resolve and
manage their caseloads. Researched and provided advice and legal support to USN ADR
Counsel on international and national environmental policy decisions and case evaluations.
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Don Greenstein
Facilitator/Mediator
U.S. Postal Service (USPS), Office of the General Counsel,
Assistant ADR Counsel
Washington, D.C. (1997-1999)
Responsible for designing and training civil litigators at the USPS on Advocating in an ADR
Process and determining which cases are suitable for appropriate dispute resolution
processes. I also acted as a conflict coach throughout the organization in mediation of work
place and legal disputes.
U.S. Department of Justice (DOJ)
Office of the Associate Attorney General
Deputy Dispute Resolution Counsel
Washington, D.C. (1996-1997)
Created the first Attorney position that implemented policy and guidance on the use of ADR
throughout the DOJ. Provided training, education, guidance and support throughout all civil
litigation branches of the DOJ on the use of ADR in pro-actively resolving cases involved in
litigation.
Professional Highlights (2002- Present)
M assachusetts Medical Technology Start-Up 2011, Successfully facilitated a conflict
assessment and drafted a report, as well as acted as a workplace mediator, conflict coach and
ombud. Workplace assessment involved all company personnel such that recommendations
for overcoming the issues could be timely addressed. The issues were holding the company
back from the required growth for the product manufacturing and increased growth.
M assDOT- Accelerated Bridge Design- Design of Public Stakeholder Process 2010
Facilitating stakeholder engagement meetings on redesign of a major historical bridge
(Longfellow Bridge) in Massachusetts. Working with 45 stakeholders who worked through a
consensus process to reach an acceptable design for a bridge span in an effort
accommodating all forms of transportation uses, including bikers, public commuter train,
pedestrians, boaters, public parkland access. A follow on project will be to assist in design
and training the MassDOT agency on public engagement processes for future engagements
surrounding design & construction of major transportation issues throughout the state.
Pew Charitable Trust FDA/DOA Sponsored Food Safety Project 2010
Facilitated meetings with stakeholders from the mid-Atlantic area. Engaging the federal
government (FDA/DOA) and local community farmers in a discussion and information
gathering sessions. Goal was to share insights on what is plausible and workable with
agricultural farmers as the FDA drafts legislation on produce safety. The government is open
to information on best practices for handling food especially with respect to compost, water
and foliar contact water, farm worker health and hygiene as well as wildlife and farm livestock
issues as well as trying to ascertain the economic impact on the growers and the products.
National Conversation on Public Health & Chemical Exposure 2009
Facilitated meeting with key stakeholders from environmental justice communities
commencing an 18-month process engaging the federal government (CDC/HHS) and national
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Don Greenstein
Facilitator/Mediator
and local community groups. Goal: to share insights on improvements needed by local, state
and federal agencies on issues that need attention when any chemical exposure occurs.
New York State Department of Health, Community Engagement on Pandemic Planning
for Vulnerable and At-Risk Populations, 2007-2008
Directed the entire project and facilitated at one of four community site meetings held
simultaneously throughout New York State. The purpose of the meetings was to gather
information from local community members about local priorities for medical resources during
a public health crisis.
Association of State and Territorial Health Officials (ASTHO) Community Engagement
Meetings for At-Risk Populations Pandemic Planning,
2007-2008
Directed a team in organizing and designing this initiative sponsored by the Association of
State and Territorial Health Officials (ASTHO). This project engaged at-risk populations and
care and service providers for these populations in community and stakeholder based
discussions concerning needs to support at-risk populations during a public health crisis like a
pandemic outbreak in various regions of the U.S.
Centers for Disease Control and Prevention (CDC) Public Engagement Project on
Vaccine Prioritization for Pandemic Influenza, 2006-2008
Directed a Keystone team in organizing and designing this initiative sponsored by the
Association of State and Territorial Health Officials (ASTHO). This project engaged citizens
and stakeholders in discussions and deliberations on the prioritization of should be vaccinated
early and how to best prioritize the limited vaccine as it is produced during a pandemic
outbreak in the US. The synthesized public input was presented to federal advisory boards for
consideration as they developed guidance on national treatment prioritization in the event of a
pandemic. The final draft guidance has been disseminated and vetted widely throughout
federal agencies and the private sector.
Centers for Disease Control and Prevention (CDC) Public Engagement Project on
Community Control Measures for Pandemic Influenza, 2006-2007
Co-directed this initiative sponsored by Keystone and the ASTHO. This project engaged
citizens and stakeholders in discussions and deliberations about the tradeoffs associated with
community control measures, which might be implemented early on against an impending
pandemic influenza outbreak. To conduct this public engagement, the sponsors made use of
the Policy Analysis Collaborative (PACE), an innovative model for engaging both the organized
stakeholder public, made up of groups such as professional health societies, business
groups, and education associations, and the public made up of citizens-at-large. Engagement
of both groups informed the development of a sound national strategy and helped build public
support for the guidance.
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Don Greenstein
Facilitator/Mediator
Department of Transportation (DOT), 2002-2006
Acted as a work place dispute resolver: mediator, trainer and mentor to internal DOT
mediators.
Environmental Protection Agency (EPA), 2002-2006
Community involvement institute project lead locating educational programs to train EPA
regional employees who were supporting unique and specific facilitation and community
engagement needs of federal emergency community responders.
Environmental Protection Agency Peer Support Stress Management Team,
2002-2007
Project lead, trainer and certified critical incident stress manager (CISM) outside consultant to
the EPA s CISM team. Coordinating and offered trainings and served as an outside resource
to EPA CISM team leadership
Department of Homeland Security - Transportation Security Administration (TSA)
Model Workplace, 2002-2006
Lead a team of trainers in offering TSA personnel mandatory courses based on a TSA model
to reduce work place conflict. Acted as a work place neutral providing mediation and ombud
services.
Teaching/Training Portfolio Highlights (1999-Current)
I have trained hundreds of attorneys, mediators, corporate leaders, community individuals, and
employees. Classes included topics on public dispute resolution, negotiation training,
community mediation, communication and listening skills, domestic relations property
settlement, and child custody mediation, employment conflict resolution, diversity, Equal
Employment Opportunity (EEO) and discrimination issues, and dealing with complex
interpersonal issues.
ABA Family Law Section/Boston Law Collaborative (2009, 2011)
Trainer, breakout role-play coach, logistician, and videographer for 40-Hour Family Mediation
Training (2009) Advanced training (2011)
Boston Children s Hospital Conflict Resolution, (2008)
Co-trainer/co-developer of training for postdoctoral fellows at Children s Hospital, designing
and teaching classes on conflict resolution, effective negotiations, and communications skills
offered through the Office of Fellowship Training. Developed and organized training based on
information received from focus group and surveys conducted prior to the trainings.
Emerson College Political Communications Studies Program (2007 present)
Presenting to graduate and undergraduate classes on conflict resolution, on communication
issues and offering a perspective on environmental mediation.
Capital Law School Training Institute for Minority Professionals in ADR,
Columbus, OH (2007 - 2008)
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Don Greenstein
Facilitator/Mediator
Co-Trainer Community Engagement and Public Facilitation
SRA, International (2002-2006)
Annual 6-week course for managers and employees on conflict resolution, communication,
attentive listening, and negotiation skills
U.S Department of the Navy (USN) ADR Environmental Dispute Process, 1999-2000
Trained USN attorneys and personnel on advocating in alternative dispute resolution process,
and appropriately selected cases for a dispute resolution process
Education
Antioch School of Law, J.D., 1981
Admitted to state and federal courts in Virginia and the District of Columbia
Antioch College, B.A., Social Welfare, 1978
Certified Mediator
US District Court Federal Court Mediator DC, 1993 Present
DC Superior Court Multi-Door Program, Civil, Domestic Relations & Probate - 1991-2007
VA Certified Mediator, Domestic Relations, Civil Litigation and Mentor, 1993-2008
Community and Professional Service
M etropolitan M ediation Service, Brookline, MA, 2009 Present
Lead Court and Community Mediator Supervisor
Domestic Relations, Small Claims and Land Lord Tenant Summary Process/Eviction
Mediator,
Stoughton MA and Dorchester MA District Courts
U.S. D.C. Circuit, Federal District Court, Mediator, Washington, D.C., 1993 Present
Mediator serving at discretion of the court on cases related to workplace, discrimination, and a
broad array of other civil litigation matters
DC Attorney Client Arbitration Board (ACAB), 1993- 2007
Arbitrator/Mediator appointed to resolve attorney client fee and malpractice disputes through
an appropriate dispute resolution process entailing either mediation or arbitration
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Don Greenstein
Facilitator/Mediator
VA Bar Association Attorney Client Arb/Med Panel, 1991 2000
Mediator/Arbitrator appointed to attorney client fee, malpractice and bar related disputes
Active participant in international, national, state and local professional conferences and
programs as presenter, trainer, moderator, speaker, including the Society of Professionals in
Dispute Resolution (SPIDR), Association of Conflict Resolvers (ACR), American Bar
Association, International Association of Public Participation (IAP2), Center for Alternative
Dispute Resolution.
Professional Awards
Department of Homeland Security (DHS), Federal Emergency Management Agency
(FEMA), Office of Chief Counsel Service Award in recognition of my conflict management
service to FEMA and people affected by disasters in 2010-2011 (2011)
International Association of Public Participation (IAP2) Annual International Award for
Community Engagement Project: Putting the Public Back into Public Health (2008)
D.C. Bar Attorney Client Arbitration/Mediation Board, Public Service Award (2005)
Department of Justice, John Marshall Award, commitment to use of ADR in resolving US
civil tax matters and concern for the public fisque (1995)
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