Customer Service Manager

Peter J. Kaczanowski

**** ****** ***** *********: 952-***-****

Spring Park, MN 55384 Email: abpqv1@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced, results oriented management professional with specialization in operations/project

management and communications. For the last 5 years as Executive Officer/Public Relations Officer,

I was the Face of the Navy for the business. I firmly believe in using metrics to analyze data and

then drive new innovation or improved processes and products. My military transfers every 2-3 years

have prepared me to seamlessly integrate into a new culture and improved the efficiency of

operations.

CORE COMPETENCIES

Extensive operations and budget management experience

Second in command, led 42 staff in all aspects of building facilities operation and the resource

management of a $10.5M budget for 1100 personnel.

Responsible for planning, drafting and executing training programs for 1400 part time

personnel in 20 separate business units utilizing a $4.7M training budget.

Handpicked for job, strategically led 35 staff and 700 part time personnel maintaining 100% of

business requirements while integrating two organizations into a cohesive team.

Committed to process improvement

Driver behind management control process. Using Six Sigma techniques, led a team of 8 over

six months improving inter-departmental communication and efficiency by 30%.

Recognized for numerous Best Practices in customer service and establishing a positive

work environment/culture change for two Headquarters inspections.

Project/Program Management

Saved the Navy $1.2M over contractor training by redesigning courses and implementing data

system upgrade project allowing transition of 3 Navy Squadrons 11 months early.

Department Manager for Owner Services Group responsible for environmental services;

forecasted sales, tracked project completion via database, ensured client satisfaction.

Emergency Preparedness Program Manager; developed and trained 40 staff to Continuity of

Operations emergency plan, working with first responders and local hospitals.

Relationship Builder

Performed site visits to inspect HVAC equipment and related building systems and build

customer relationships with government agencies and employees.

Recognized for numerous Best Practices in customer service and establishing a positive

work environment/culture change for two Headquarters inspections.

Communications Leader

Managed federal marketing efforts including; public affairs, industry research, attendance of

trade shows, conferences and events of targeted markets.

Enhanced company website created a federal web page, awards page and company news

page highlighting the latest positive company images.

Certified Instructor. Communication and safety training directly led to organization receiving

the Chief of Naval Operations (CNO) Safety Award, the highest Navy Safety Award.

Driver behind management control process. Using Six Sigma techniques, led a team of 8 over

six months improving inter-departmental communication and efficiency by 30%.

Peter J. Kaczanowski - continued

PROFESSIONAL EXPERIENCE

Karges-Faulconbridge Inc. (KFI Engineering) Apr 2010 Aug 2012

Federal Program Manager

US Navy Jan 1987 June 2007

Executive Officer / Public Relations Officer Aug 2004 Jun 2007

Executive Officer / Public Relations Officer May 2002 Jul 2004

Program Director Apr 2000 Apr 2002

Department Head for Operations, Training and Administration Oct 1998 Apr 2000

Department Head for Operations, Training and Administration Jan 1996 Sep 1998

Transition / Division Officer Oct 1993 Nov 1995

Training Officer / Flight Instructor May 1991 Oct 1993

Mission Commander / Instructor/Navigator Nov 1988 May 1991

Navy Officer Training / Flight School Jan 1987 Nov 1988

PROFESSIONAL SCHOOLS/AFFILIATIONS

FEMA Continuity of Operations Program Mgr Society of American Military Engineers (SAME)

LEED Green Associate - USGBC Six Sigma Green Belt Villanova University

Environmental/Health/Safety US Navy Security Training Level II - US Navy

Communications Instructor US Navy Total Quality Management US Navy

Certifications

Six Sigma Green Belt certified CPR / AED certified

LEED Green Associate certified Navy Facilitator

VOLUNTEER WORK

Boy/Cub Scout Leader

Elementary School Athletic Coach

MN Science Judge Regional and State

Recognized as Scout Volunteer Family of the Year in 2012

Volunteer trumpet player church/scouts/school

OTHER ACHIEVEMENTS/PROFESSIONAL DEVELOPMENT

Eagle Scout Boy Scouts of America

Dean s list at University of Minnesota, San Jose State University and UW-Fox Valley

Received 8 Navy Commendation/Achievement Awards for Outstanding Performance

EDUCATION

Master s of Business Administration (Finance) San Jose State University

Bachelor s of Aerospace Engineering & Mechanics University of Minnesota

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