Customer Service High School

SU-SAN CANNON-SPAIN

Email: abpqsw@r.postjobfree.com

Address:

City: Fort Worth

State: TX

Zip: 76123

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented, results-producing Marketing Professional with a proven record of accomplishments in planning and leading comprehensive marketing strategies in support of business goals and objectives. Demonstrated success, driving growth in targeted markets through implementation of key projects. Core Qualifications Strategic Market Planning Team Building and Leadership Contract Negotiations Excellent planning, organization, and time management skills. Strong customer service New Market Penetration Market Research & Analysis Budget Preparation/ Administration Ability to carry out multiple assignments concurrently. Basic understanding of computer database, the Internet and Microsoft business products and software.

Educational Background:

High School Dipolma from Kaplan University, FL 1/2001 to 5/2007 (Business Administration - Management)

High School Dipolma from University of Phoenix, FL 1/2001 to 11/2012

High School Dipolma from Arlington Career Institute, FL 1/2001 to 11/2012

Job History / Details:

Professional Summary

Talented, results-producing Marketing Professional with a proven record of accomplishments in planning and leading comprehensive marketing strategies in support of business goals and objectives. Demonstrated success, driving growth in targeted markets through implementation of key projects. Core Qualifications Strategic Market Planning Team Building and Leadership Contract Negotiations Excellent planning, organization, and time management skills. Strong customer service New Market Penetration Market Research & Analysis Budget Preparation/ Administration Ability to carry out multiple assignments concurrently. Basic understanding of computer database, the Internet and Microsoft business products and software.

Core Qualifications

Fluent with MicroSoft Office Outlook

Excel

PowerPoint

Word

Strategic Market Planning

Team Building and Leadership

Contract Negotiations

Excellent planning, organization, and time management skills.

New Market Penetration

Market Research & Analysis

Budget Preparation/ Administration

Ability to carry out multiple assignments concurrently.

Basic understanding of computer database, the Internet and Microsoft business products and software.

Strong customer service

Experience

September 2008 to August 2012

AMERICAN MEDICAL RESPONSE Dallas, Texas

DIRECTOR

Managed a 12-person team within 7 states.

Managed in-services to leverage customer knowledge of the services offered by the company, and updated information regarding health plan payer sources, such as, Medicare, Medicaid, etc.

Prepared proposals and RFP responses.

Managed growth and retention of same/new store accounts within assigned territory.

Prospected continuously for new clients through a variety of techniques, including, but not limited to telephone solicitation, cold calling, direction from operations staff, etc.

Managed sales funnel for assigned territory.

Guided Account Executives and Operations staff in the development and maintenance of focused sales efforts on Business Retention to maximize contract retention efforts.

Researched local markets to identify market opportunities, prospective clients and related revenue.

Initiated follow ups with self-generated referrals / leads to identify buyer influences and any timing issues.

Monitored p.

August 2008 to September 2008

AMERICAN MEDICAL RESPONSE

July 2005 to August 2008

AMERICAN MEDICAL RESPONSE ACCOUNT EXECUTIVE Dallas, Texas

Established position as liaison to existing customers Maximized services at each facility Identified new and potential business.

Created effective campaign theme ideas.

Streamlined client base by designing and implementing strategic customer-retention projects.

Documented each daily visit in electronic database required by company.

Trained new employees.

Improved client relationships.

Managed all contracts within assigned territory.

August 2002 to September 2005

AMERICAN MEDICAL RESPONSE Dallas, Texas

PAYROLL SPECIALIST

Monitored and processed all payroll data.

Created Affirmative Action reports.

Streamlined the company's new hire orientation process.

Initiated communication with management to ensure appropriate scheduling of field employees.

Developed ideas that delivered effective training, scheduling, and payroll programs where none previously existed.

December 2000 to September 2001

September 1999 to December 2000

LSG SKY CHEFS Arlington, Texas

LEGAL ADMINISTRATIVE ASSISTANT/PARALEGAL INTERN

Developed creative investigative techniques to gather information from diverse sources.

Created legal documents that analyzed practical concepts from specialized areas of law.

Researched Grievance/EEOC Investigations.

Monitored Workman's' Compensation Review.

Recorded Union Contract Negotiations.

Education

2007 Kaplan University, Florida

Business Administration - Management

2003 University of Phoenix,

Business Administration

1999 Arlington Career Institute Arlington, Texas

Associate of Arts

Professional Affiliations

Director of Programs, Johnson's House of Hope and Developments (2010- Present) CEO/Founder, Divine Deliverance Ministries, Inc, (2012)

Accomplishments

Dallas, Texas Streamlined strategy for comprehensive marketing plans encompassing integrated marketing initiatives designed to penetrate and grow targeted markets.

Consulted with customers, management, internal departments, and vendors to coordinate overall marketing effort in accordance with corporate goals.

Provided leadership and direction to marketing associates to guide the creation of marketing materials and ensure congruence with objectives.

Increased target-market product sales by 23 percentage through designing and launching new marketing strategy.

Increased new-market revenue from zero to $150,000 within one month by spearheading creation and implementation of highly effective marketing campaign Prepared and facilitated in-service trainings of staff and clients Won major contracts resulting in annual revenue of $3.5mil Increased collections of past due AR by more than $500k.

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