Tabatha Vargo

Email: abpqry@r.postjobfree.com

Address:

City: Live Oak

State: FL

Zip: 32060

Country: USA

Phone: 386-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service professional dedicated to effective team management and customer satisfaction. Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Seasoned customer service specialist with background in providing advice on diverse customer situations. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Exceptional mangement Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Customer Svc. Rep. High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Devoted Manager, Customer Svc. Rep. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently, who sustains the highest level of customer service through efficient team and customer account management. Who specializes in quality service, customer retention, productivity and team management. dedicated to employee development.

Educational Background:

High School Dipolma from Lafeyette High School, Mayo FL 1/2001 to 10/2012 (General)

Job History / Details:

Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

Exceptional management skills dedicated to employee development.

Results-oriented management with diverse background in management and customer service.

Dedicated to providing excellent customer service and making operational and procedural improvements.

Devoted Manager/CSR who sustains the highest level of customer service through efficient team and customer account management. who specializes in quality service, customer retention, productivity and team management.

Results-oriented Manager/CSR with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.

Highlights

Client relations specialist

Conflict resolution techniques

Team management

Meticulous attention to detail

Focused on customer satisfaction

Skilled multi-tasker

Scheduling

Training and development Persuasive

Marketing savvy

Deadline-oriented

Experience

April 1995 to Current

Social Security Live Oak, Florida

Disability

I went on disability after A Good Reroofing, I was diagnosed with cancer. I am over the battle and excited to return to work.

February 1995 to April 2009

A Good Reroofing Pompano Beach, Florida

Office Manager

Successfully managed the activities of Created training manuals targeted at resolving even the most difficult customer issues.

Developed, implemented and monitored programs to maximize customer satisfaction.

Generated and distributed daily reports and order acknowledgments to appropriate personnel.

Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Developed rapport with the customer base by handling difficult issues with professionalism.

Resolved customer questions, issues and complaints.

Effectively managed departmental expenses to stay within allocated budget.

Effectively communicated with team members to maintain clearly defined expectations.

January 1990 to February 1995

Precision Tune Pompano Beach, Florida

CSR/Sales

Reduced amount of employee overtime by 100 percentage by effectively delegating tasks.

Implemented and monitored programs to maximize customer satisfaction.

Owned team productivity metrics.Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Interviewed, hired and trained new quality customer service representatives.

Addressed negative customer feedback immediately.

Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.

Recruited, managed and mentored an average of 5 new customer service representatives per year.

March 1984 to January 1990

Pepboys Automotive Pompano Beach, Florida

Manager/Sales

Successfully managed the activities of 15 team members in multiple locations.

Reduced amount of employee overtime by 100 percentage by effectively delegating tasks.

Created training manuals targeted at resolving even the most difficult customer issues.

Developed, implemented and monitored programs to maximize customer satisfaction.

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Interviewed, hired and trained new quality customer service representatives.

Provided a high level of product and leadership support to representatives and clients.

Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.

Effectively communicated with team members to maintain clearly defined expectations.

Education

2012 Layfette High School Layfette, Florida

GED General

Coursework in Marketing, Business Management and Communications

Completed customer service management training

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