Customer Service Manager

Michelle Ellerbe

Email: ********@****-****.***

Address:

City: Latta

State: SC

Zip: 29565

Country: USA

Phone: 843-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Educational Background:

High School Dipolma from Florence Darlington Technical College, Florence SC 1/2001 to 11/2012 (Business Management/ Marketing)

High School Dipolma from Florence Darlington Technical College, Florence SC 1/2001 to 11/2012

Job History / Details:

Professional Summary

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Core Qualifications

Typing 52 wpm

Proficiency in Microsoft Office 2010, including Excel

Quick learner

Strong interpersonal skills

Organized

Professional

Multitasker

Training and development

Results oriented

Client focused

Reports generation and analysis

Energetic

Motivator

Patient

Resilient

Customer Service

Experience

November 2011 to 11/19/2012 12:00:00 AM

Reflexxions Hamer, SC

Bar Manager

Developed inventory control system to monitor product output and usage, interview and train staff, supplies acquisitions, enforce local, state, and federal regulations for sale and distribution of alcohol, prepare schedule, budgeting

February 2012 to May 2012

Target Mobile Florence, SC

Wireless Sales Manager

Directed daily activities of store operations to grow revenue, drive standards of excellence, and maintain established processed to ensure outstanding customer service

August 2010 to September 2011

Logisticare/ Olsten Staffing Mullins, SC

Call Center Representative

Answering inquiries by clarifying desired information; researching, locating and providing information ; entering information into database; enforcing Medicaid regulations

December 2009 to October 2010

American General Life and Accident Insurance Company Florence, SC

Insurance Sales Representative

Calculate premiums and establish payment methods, call on policy holders to deliver and explain policy, analyze insurance program, and suggest additions or changes to policies; adhere to federal regulations of coverage standards and ethics, attend meetings regarding changes to federal regulations and company policies

July 2009 to October 2009

Bojangles Aynor, SC

Assistant Manager

assigning tasks, creating work schedules, monitoring inventory levels and ordering product, resolves customer service issues and complaints, coordinate training sessions

December 2006 to June 2009

Assurant Specialty Property Florence, SC

Customer Service Representative/ Trainer

Open customer accounts by recording account information, maintaining customer records by updating account information, resolve customer complaints, contribute to team effort by accomplishing related results as needed; teaching representatives how to use the phone and computer systems, how to answer questions about billing or technical issues

Education

2013 Florence Darlington Technical College Florence, SC

Associate of Science Business Management/ Marketing

3.2 GPA; Coursework in International Business, Management decision making, Small business operations, Principles of management, Business Law, Financial Accounting, Payroll Accounting, Computerized Accounting, Executive development, Statistics,

2003 Florence Darlington Technical College Florence, SC

Associate of Science Paralegal

Business Law, Family Law, Law office management, Ethics, Criminal Law,

Professional Affiliations

Member, Notary Public

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