Customer Service Quality Assurance

Justin Barnes

Email: ********@******.***

Address:

City: Harrisonburg

State: VA

Zip: 22801

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and self-motivated worker with exceptional customer-relation and decision making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from James Madison University, Harrisonburg VA 1/2001 to 5/2009 (Sociology)

Job History / Details:

Career Overview

Committed and self-motivated worker with exceptional customer-relation and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Quality Assurance experience

Customer service and satisfaction

Customer issue resolution

Experienced Supervisor

Knowledge of food sanitation

Shipping and Receiving

Fork lift and heavy equipment operator

Direct sales- outstanding performance awards

Experience with industrial gases

Core Accomplishments

Calendaring:

Planned all meetings

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Preparation

Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting

Maintained status reports to provide management with updated information for client projects.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Professional Experience

August 2011 to September 2012

GTS Welco/ Praxair Jessup, Maryland

Scale tech, Certified operator

Filled acetylene cylinders and propane tanks to meet safety guidelines. Followed a structured safety program to safely handle hazardous materials. Examined, re-qualified and tested acetylene and propane cylinders for quality assurance.

January 2011 to August 2011

GTD (Gentle Touch Detailing) Columbia, Maryland

Supervisor

Supervised six employees at a high end automobile custom detailing service to exceed customer expectations. Responsible for all scheduling, payroll and customer issue resolution.

March 2010 to October 2010

Hams Restaurant Harrisonburg, Virginia

Cook

Responsible for guest satisfaction through oversight of both cooking and serving functions. Key holder, responsibilities included restaurant sanitation to meet health code standards and lock the restaurant upon a nightly basis. Received food and sanitation training to meet health codes and proper food handling techniques.

May 2009 to March 2010

Shenandoah Distributing Harrisonburg, Virginia

Salesman

Self-motivated direct sales of Kirby home cleaning systems. Understanding of break-even profit points which allowed me to negotiate contract prices. Received bonuses and awards for outstanding performance.

March 2009 to May 2009

Boys and Girls Club Elkton, Virginia

Youth development professional leader

Responsible for programs and safety of 20-25 children ages 4-12 at the Elkton after school program. Designed activities to meet Boys and Girls Club standards and to encompass Boys and Girls Club programming priorities. Supervised staff on all data entry into member tracking to achieve performance based data measures. Insured all play and activity areas were safe and sanitized on a daily basis and recorded all safety and accident information.

December 2006 to August 2007

L'idee Medical Spa Harrisonburg, Virginia

Administrative coordinator

Performed managerial duties for medical based spa including filing case work, scheduling and verifying appointments, insurance claims and direct customer service. Provided intake services including, obtaining medical information for records and basic charting. Rendered any service needed in order to improve the efficiency and productivity of the spa.

January 2002 to August 2002

Olive Garden Columbia, Maryland

Server/Waiter

Server who exceeded customer expectations by being enthusiastic, efficient and caring of all customers. Experienced in up sell, resolving customer issues. Assisted with nightly money count and financial reporting, as well as restaurant sanitation and safety.

March 2001 to August 2001

United Postal Service (UPS) Burtonsville, Maryland

Truck Stocking Personnel

Loaded UPS trucks and performed warehouse responsibilities to meet logistics schedule. Excelled in a team environment that met strict UPS guidelines for quality service. Received safety training for warehouse and shipping and receiving.

Education

2009 James Madison University Harrisonburg, Virginia

Bachelor of Science Sociology

Casey Carter Academic Achievement Award

Awards

James Madison University Football from August 2003 to December 2007. Member of 2004 National Championship team, three year starter and co-captain in 2006 and 2007. Achieved best four year record in JMU history.

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