Paula Smith

Email: abpqra@r.postjobfree.com

Address:

City: Amarillo

State: TX

Zip: 79109

Country: USA

Phone: 575-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who needs top-level support. Detail-oriented and driven with 10 years proven expertise in problem solving and managing daily office functions.

Educational Background:

High School Dipolma from ENMU-Roswell, Roswell NM 1/2001 to 5/2011 (Business Admin/Medical Coding)

Job History / Details:

Career Overview

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company in [industry] who needs top-level support. Detail-oriented and driven with 10 years proven expertise in problem solving and managing daily office functions.

Skill Highlights

Report development

Administrative support

Schedule management

Project planning

Team liaison

Attention to detail

Meeting minutes

QuickBooks

Staff motivation

Employee training and development

Filing and data archiving

HIPAA compliance

Letters and Memos

Microsoft Excel

Microsoft Outlook

Microsoft Word

Multi-task management

Proofreading

Report transcription

Spreadsheets

Telephone skills

Client Relations

Data collection

Data Entry

Core Accomplishments

Operations

Collaborated with case managers and supervisor to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including tracking of incoming and outgoing documentation including delivery.

Tracking office traffic of case managers.Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting

Maintained status reports to provide management with updated information for client projects.

Professional Experience

September 2012 to Current

Another Attic Self Storage Amarillo, TX

Support Staff

Currently working at several stores to relieve store managers on their days off. Manage the daily office routine and maintain managers standard of property management. Make bank deposits and submit paperwork to corporate office daily. Process credit card payments and walk in customer payments. Write leases for new customers ensuring absolute accuracy for legal purposes. Schedule moving truck schedules including UHaul truck leasing. Manage office phones and correspondence, also walk in customers and inquiries. Perform total property checks to ensure security of customer assets and cleanliness of property. Run end of day reports and prepare deposit to be made next day. Ensure accurate financial reports and money received. Coordinate with a sister store to ensure complete coverage of phones and customer service for the sister store as well as my own.

September 2010 to June 2012

J and J Homecare, Inc. Roswell, NM

Case Manager Assistant

Created databases and spreadsheets to improve case management and reporting accuracy. Managed incoming and outgoing documentation for busy office of 8 case managers. Performed all areas of administrative work including data entry, receptionist duties and file compilation and organization. Maintained and prioritized daily tasks and calls logs. Systematically increased office organization by developing more efficient filing system and client database.

February 2008 to November 2008

AmatechTel Amarillo, TX

Repair and Dispatch

Provided base level IT support to phone and internet customers. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Referred difficult issues to field repairmen while maintaining positive customer relations. Scheduled repairmen to jobs according to priority. Provided field repairmen with necessary information up to date with technical issues and current outages.

October 2007 to March 2008

Sitel Amarillo, TX

Customer Service Manager

Successfully managed the activities of up to 20 team members under my supervision. Provided detailed weekly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Monitored and tracked employee attendance and performance. Worked with coaching customer service representatives to meet company standards on all calls. Maintained positive discipline reports when necessary. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

December 2002 to September 2007

AT&T Lubbock/Amarillo, TX

Customer Service Representative/Manager/Retail Sales

Demonstrated mastery of customer service call script within specified timeframes. Maintained up to date records at all times. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Formulated and enforced Service center policies, procedures and quality assurance measures. Trained staff on how to improve customer interactions.

Led a team of customer service representatives to increase service center profitability.

Education

ENMU-Roswell Roswell, NM

High School Diploma Business Admin/Medical Coding

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