Customer Service Manager
Resume:
Robert Ternay
Email: abpqr5@r.postjobfree.com
Address: *** * ********* ***
City: Rahway
State: NJ
Zip: 07065
Country: USA
Phone: 609-***-****
Skill Level: Experienced
Salary Range: $125,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Robert Ternay
372 West Hazelwood Avenue
Rahway, New Jersey 07065
abpqr5@r.postjobfree.com
Objective
My objective is to obtain a position utilizing my extensive technical, customer service and leadership skills.
Personal Statement:
My name is Robert Ternay and I am a valuable asset to have in any work environment. I`ve worked at various jobs with many different stress levels. I value learning and improving the skills I posses. I get along great with a team also succeeding when working alone. I pride myself in giving attention to detail and strive to help others to do the same. My experience in lower management is extensive and is described in my resume. I am looking for a job where, loyalty and dedication to my position and employer is rewarded by advancing in my career.
Training Completed:
Advanced Management Training
Management Development Seminar
Standards of Service Seminar
Total Customer Satisfaction Training
Emissions Repair Certification Training
Certifications:
A.S.E. in Brakes, Steering and Suspension, A/C Refrigeration Recovery and Recycling
Midas Alignment Certification
Bridgestone Firestone Tire Certification
E.T.E.P. and State inspector
S.T.S. Certified Professional Technician
Employment History
AECOM / AC FIRST March 2012 to Present Kandahar & Leatherneck Afghanistan
Working as a contractor for the US government on Light & Heavy Wheeled vehicle's also Refresh & Refurbish USMC 7 Ton Truck`s. Doing all support maintenance on vehicles required by the US Military. Working in MHE for last 6 months on all types of equipment also licensed to operate all types of equipment, acted as Lead for 30 days of MHE
Goodyear Tire Services January 2006 to June 2011 Somerset & Pleasantville, New Jersey
Currently a full time Automotive Service Technician performing all types of auto repairs, emissions and inspections.
Maintaining shop equipment and shop appearance.
Point Towing April 2007 to October 2008 (Nights & Weekends).
l held an "On Call" type towing operator position responsible for Police calls for seven townships including the Parkway as well as private properties.
Christopher`s Auto Care September 2003 to December 2005 Ocean City, New Jersey
As a Full Service Auto Technician I performed all types of repairs on both foreign & domestic vehicles. Further duties included overseeing day to day operations and towing services for clients` classic and exotic vehicles.,
Nice Sunoco November 2001 to September 2002
I maintained a Full Service Auto Technician position initially and the position evolved into an administrative position responsible for daily operations of both the vehicle repair & gas station departments.
Past Employment Experience:
Midas Franchise July 1990 through November 2001
My employment with Midas Franchise began as entry level Auto Service Technician then promoted to Customer Service Manager progressing to Assistant Store Manager and the final advancement to General Store Manager. As a flexible employee I had the duty of floating from store to store when needed. My responsibilities included automotive repairs, overseeing day to day operations, supervising of up to seven technicians, maintaining inventory, customer satisfaction and quality control. Additionally, I was in charge of Gross Margin and Systems Management.
Additional Information:
I am a highly motivated and driven family man often maintaining two positions at once to ensure a good quality of life for my family. During most of my employment positions I held a night &/or weekend towing operator position whenever possible and was trusted with contracts such as Police & Highway, AAA, exotic and classic vehicle towing services (Light, Medium and Flatbed). My towing experience dates back to December 1989.
I was a United States Army Paratrooper from 1982 to 1984 and currently belong to the American Legion & V.F.W.
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