Manager Store

Carla I Cook

Email: ********@****************.***

Address:

City: Watonga

State: OK

Zip: 73772

Country: USA

Phone: 580-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My career objective is to be an integral part of a company that has the foresight to see that a valued employee is a happy and productive employee. I offer a strong commitment to serving the needs of my employer with enthusiasm and an un-abounding quest for continued learning in support of my companies' goals.

Educational Background:

High School Dipolma from Chisholm Trail Vo-Tech Watonga Public School, OK 1/2001 to 1/1992 (Office Education, Typing I and II, Certified Nurse's Assistant)

Job History / Details:

Professional Profile

My career objective is to be an integral part of a company that has the foresight to see that a valued employee is a happy and productive employee. I offer a strong commitment to serving the needs of my employer with enthusiasm and an un-abounding quest for continued learning in support of my companies' goals.

Qualifications

management skills

maintaining inventories

purchasing and receiving

profit and loss records

balance sheets

scheduling

team skills

good communication skills

knowledge and training in Food Safety Procedures

knowledge in maintaining food safety records

insuring proper procedures among employees of safe food handling

menu planning

following recipes

Relevant Experience

Hutch's

January 18th-

September 25th 2012 approximately

Deli Manager/ Assistant Store Manager, Cashier

When I was hired at Hutch's I was trained to be a store associate. I was trained mainly as a cashier in the operation of counting in my register, proper cash drop procedures, proper counting out and filling out paperwork required to support balance of daily register operation.

I was also responsible for fuel pump operation which required the skills of multi-tasking with intercom to diesel pumps and gas pumps while continuing service to counter customers

I was approached within a months time to consider taking over operations as Deli Manager. My store manager was new to the store by only a month or two before me and wasn't comfortable with how the deli was being managed and wanted to make significant improvements to his standards. He told me he recognized my previous skills as a Cafeteria Manager for Watonga Schools and my current work ethics to be the combinations he was looking for. I accepted the promotion along with a raise and worked many hours enthusiastically and with excitement to rework the deli to operate more efficiently . I could see where improvements in cleanliness and food safety and handling procedures needed to be addressed immediatly. I had to gain the respect of the current deli employees as a new manager. I created very clear tasks lists based on the hours worked so each employee knew what they were responsible for accomplishing daily while maintaining the customers needs as number one priority. I worked alongside my employees to set an example of my standards and my managers clearly stated goals. I was willing to work hard and longer hours to ensure changes were made as fast as I could accomplish them.

Soon I took over responsibility for all deli scheduling for approximately 9 to 10 employees to operate the deli 7 days a week and 24 hours a day.

I was also responsible for all ordering of food and supplies to ensure deli operations run smoothly without shortages.

I was responsible for weekly and monthly inventory and reports to show food sales, waste, profit and losses. I met weekly deadlines for all reports requested by my store manager.

Soon my manager Donnie Dean also asked me to function as an assistant store manager on a team of himself and two other assistant managers. This included tasks such as employee evaluations, hiring, firing, warnings, interviews etc. We would meet as a team weekly to address store issues and decide how to address them with the ultimate decision being the managers. We then would support him in that decision.

I worked in training of many new deli employees while also trying to retrain employees that had been there for many months or years. This often was a challenge but I think if you asked my deli team they would say I was a very good manager. I was fair in assigning tasks to ensure a fair workload to team members. I tried to utilize each one according to their strengths while improving and encouraging them to do better in weaker skills. I tried to address my teams issues or complaints and scheduling needs in a timely and fair manner while keeping in mind the ultimate goal on what was in the best interest of the store.

Due to recent heart issues with my husbands health my work-load became difficult for me to maintain. I want to stress that the Hutch's team and Hutchinson's family of owners and my Manager had been very kind and understanding and supportive in my difficulties. I approached my Manager with a request to possibly step down as Deli Manager back to a cashier. I did not want to stop working, I just needed less responsibility while being able to maintain and support my husband in his health issues. This request was denied. I understand that it was in the best interest of the store but I don't think realized my seriousness until I resigned.

I feel that I still have a good relationship with everyone at Hutch's. Donnie Dean and I have spoken in length and he has assured me that he would give me a good recommendation. I regret that I felt I had to leave employment there. My husband's condition has currently been stabilized enough that I feel comfortable returning to work.

Experience

February 2009 to November 2011

United States Gypsum Company Southard, OK

Packing Lab Operator

August 2004 to February 15th 2009

Cafeteria Manager

Responsible for the hiring, training, scheduling and supervision of the entire cafeteria operation.

I supervised eight employees in two cafeterias' daily.

Planned menus, ordered all supplies and food, organized and maintained inventories of all the ordered goods.

Ensured that all Federal, State and Local Health codes for the food service operations were followed through supervising and ongoing training of the food service staff.

Attended all necessary training to keep updated on all the requirements to meet nutritional guidelines set forth by the State of Oklahoma.

Maintained all records required by the school district and State to meet all requirements necessary to meet the cafeteria's budget and ensure that costs did not exceed the amount of money allocated for the food service department.

August 2000 to February 15th 2009

Watonga Public Schools Watonga, OK

Packing Lab Tech/Operator

Level 4.

I was trained and performed to acceptable standards in the proper testing procedures to test products to meet quality specifications set forth by and distributed by United States Gypsum Company, Southard OK.

Trained in the proper use of "MSDS" sheets and chemical identification in compliance with the "Hazard Communications" guidelines.

Trained and performed to maintain records and calibrations of lab utensils and machines including scales, surface area, computrac, burettes, rulers, etc.

Trained and performed in reading control charts and product recipe cards for achieving consistent results set by USG before releasing products for sale.

Used problem solving skills in identifying and adjusting additives and bases to achieve the proper results.

Worked as a part of a team so had to use good communication skills to relay to co-workers a consistent plan of action from the start of a product to the finish of a product.

Trained and utilized a computer daily to produce records from the start to finish.

August 2000 to August 2004

Watonga Public Schools Watonga, OK

Cafeteria worker/food service.

Initially hired as a substitute on as "as needed" basis to a full time employee within a few months.

After working in both the Grade school and Middle/High school cafeterias' for approximately four years my cafeteria manager approached me with her recommendation that I be her replacement when she retired in a year's time.

In her words I had the right personality and work skills she thought were needed to be a successful cafeteria manager.

I accepted and began a year of shadowing her in her job while still performing my own.

I had to overcome the fact that I was chosen above women that had worked in that job for a number of years and had to transition from being a co-worker to being their boss.

In my duties as a cafeteria staff worker I worked as a part of a team of seven others besides my manager.

Including preparing food using recipes, arranging food for serving, serving food to students and faculty while maintaining a pleasant working relationship with the school faculty.

1993 to December 1999

Hi-De-Ho Cafe Watonga, OK

Waitress

To take customers orders in a timely and friendly manner and serve their food and ensure a pleasant dining experience.

Making our customers feel appreciated and welcome so they would return again.

Maintaining a good working relationship with other members of the team.

Communicating effectively with the cook, picking up orders and delivering to tables in a timely manner to ensure proper food temperatures and flavor.

Figured customers tickets, operated cash register, counted down cash register at end of shift.

Performed duties required, filling condiments, rolling silverware, washing dishes when required, putting away clean dishes etc.

Education

1992 Chisholm Trail Vo-Tech Watonga Public School, OK

Certified Nurses Assistant

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