Quality Control Customer Service
Resume:
Zelma Davis
Email: *********@********.***
Address: *** ***** *** ******
City: Salisbury
State: NC
Zip: 28144
Country: USA
Phone: 704-***-****
Skill Level: Management
Salary Range: $65,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Zelma L. Davis
309 South Lee Street
Salisbury, North Carolina 28144
Phone: 704-***-****
Cell Phone 704-***-****
Career Objective: To obtain a leadership position utilizing my education, laboratory, and customer service skills in a hospital and classroom setting.
Education: Information Systems, Associate in Applied Science, Rowan-Cabarrus Community College, Salisbury, North Carolina May 2001
Medical Technology, Bachelor of Science (B.S.) Winston-Salem State
University, Winston-Salem, North Carolina 1987
Certified by the American Medical Technologist (AMT)
Allied Health Professionals
Biology/Chemistry, Bachelor of Science (B.S.) Winston-Salem State
University, Winston-Salem, North Carolina 1981
Experience: March 15, 2006 - November 2, 2012
Lead Medical Technologist/Chemistry Specialist
W.G. (Bill) Hefner VAMC, Salisbury, North Carolina
* Ensures that all specimens are processed in a timely and efficient manner with a minimum amount of errors.
* Provides technical guidance to technicians/technologists when quality control or instruments problems occur.
* Design and prepare appropriate instrument maintenance logs, review these logs weekly and assure that proper routine maintenance is being done by technicians/technologist. Review the Incomplete Log from previous days work load for incomplete test.
* Write and update procedure manuals in the Chemistry Section. Evaluate and implement the use of new methodologies and instrumentation in the Section.
* Train lower grade technicians/technologist in the use of new procedures and instrumentation in the Hematology and Chemistry Sections.
* Maintain appropriate levels of supplies and reagents for the efficient operation of the general laboratory.
* Responsible for the day-to-day coverage of the laboratory sections, prepare work schedules and assigns duties to subordinates to assure efficient and timely performance of all test and procedures.
* Implement the performance of CAP survey unknown specimens by technicians/technologist in the Chemistry and Hematology Sections.
* Assures that subordinate staff is aware of and abide by the appropriate hospital and laboratory safety regulations.
* Responsible for the quality control program for the Chemistry and Hematology Sections, and quality assurance activities being performed by the technical staff.
* Work as a technologist as needed and accomplishes duties specifically assigned to the technologist in the section supervised.
October 12, 2004 - March14, 2006
Medical Technologist
W.G. (Bill) Hefner VAMC, Salisbury, North Carolina
Duties consist of preforming Hematology Quality Control on Sysmex XT 1800i and XE 2000 (CBC Analyzers), Stago (Coagulation Analyzer), Mini Ves (Sed Rate Analyzer). Analyze blood and body fluids according to procedures.
Duties in the Urinalysis Department include Quality Control on the Clinitek (Urinalysis Analyzer), Manual Test Acetest (Ketones), Ictotest (Bilirubin), Micro Bumintest (Protein), Serology Test Quality Control included H.Pylori, RPR, C-Reactive Protein, and Rheumatoid Factor. Analyze of blood and body fluid according to procedures.
Duties in the Microbiology Department include inoculating all cultures, reporting gram stain results, performing and reporting results for C. Diff, and Rapid Flu testing.
Duties in the Blood Bank consist of Blood supply inventory (determine threshold for ordering), perform Quality Control on Panel Cells and ABO Rh reagent. Perform testing for Type & Screen, Cross Match, release units of blood back into inventory, file patient material.
August 17, 2003 - Present
Phlebotomy Instructor
Mitchell Community College, Mooresville North Carolina
Lecture on the theory, principle and clinical concepts of Phlebotomy through the use PHLEBOTOMY ESSENTIALS Text and Workbook.
This is a sixteen-week certification program. The first eight weeks consist of Lecture and Laboratory:
* The Healthcare Setting
* 1 Phlebotomy: Past and Present
* 2 Quality Assurance
* 3Infection Control
* Overview of the Human Body
* 4 Medical Terminology
* 5 Human Anatomy and Physiology
* 6 The Circulatory System
* Blood Collection Procedures
* 7 Blood Collection Equipment, Additives, and Order of Draw
* 8 Venipuncture Procedures
* 9 Capillary Puncture Equipment and Procedures
* Special Procedures
* 10 Computers and Specimen Handling and Processing
Each chapter has a lecture and question and answer period. The students are given a written examination weekly. When performing Laboratory Exercises objectives are discussed and demonstration performed on procedure. Phlebotomy has of two types of methods, capillary and venipuncture. There are different types of collection devices: vacutainer, butterfly, or syringe. The age range is from infants, adolescent and adult. The last eight weeks consist of a Clinical Rotation in area Hospital, or Physical Office. At the completion of the Phlebotomy Program the students are eligible to sit for their certification examination.
May 20, 2002 - October 10, 2004
Medical Technologist
Piedmont Health Care, Statesville North Carolina
Duties include performing quality control on instruments daily. Performed specimen analysis in Hematology (Coulter STKS, AcT), Chemistry (Beckman/Coulter CX9 Pro, ACS:180 Plus, Variant II) and Microbiology Departments (MicroScan, Clinitek).
August 18, 2000 - May 18, 2002
Physical Security Systems Technician
Food Lion Support Center, Salisbury, North Carolina
Duties consist of data entry of fire and burglar alarm zones, monitoring the fire and burglar alarms in the Food Lion, Kash N Karry, and Say N Pak grocery stores.
October 16, 2001 - January 16, 2002
Medical Technologist (PRN)
Davis Regional Medical Center, Statesville, NC
Worked in all areas of the clinical laboratory, running quality control,
Performing daily maintenance on various instruments. Analyzed specimens using Cell Dyn 3500, Citron
Urinalysis, Mini-Yes in the Hematology Department; RXL Dimension Chemistry Department; CA 1000 (Coagulation) in Blood Bank; and Walker way 40 Micro scan in Microbiology Department.
August 1993 - August 1997
Medical Technologist
Iredell Memorial Hospital, Statesville NC
Duties consist of sample processing, quality control, specimen preparation and phlebotomy. Rotated through all areas of the clinical laboratory. Various instruments used, HEMATOLOGY - Coulter STKS, Clinitek, Mini-Yes (Sed-Rate analyzer), Olympus BX4O Microscope; BLOOD BANK - MLA Electra 900 C Automatic Coagulation Timer, Helmer Platelet Incubator, Sorvall TC6 and Immunofuge 11 Centrifuge, Baxter DAC TI Cell Washer; CHEMISTRY - Baxter Parmax, AVL IV, Ciba Coming 278 and 280 Blood Gas Analyzer, OSM 3 Hemoximeter, TDX FLX; MICROBIOLOGY - Bact Alert, American Micro Scan.
Honors: Dean`s List at Rowan-Cabarrus Community College (1999-2001)
Profile: Possess and exhibits professional integrity, high respect for supporting team building with co-workers and management, and adheres to high-level work ethics. Affable personality skills and out-reach in customer service. Seek to become an asset to the total organization.
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